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Intel Graphics issue

Discussion in 'Hardware' started by gina888, Oct 27, 2011.

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  1. gina888

    gina888 Thread Starter

    Joined:
    Oct 27, 2011
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    Hi there -

    I am having an issue with my laptop shutting down without warning. The screen will flicker and flash to black several times; a box appears to say there is an issue with Intel graphics, though it doesn't stay up long enough for me to make note of it. The computer then momentarily flashes to a blue screen that gives details about how the computer is shutting down to protect itself (again, not enough time to make note), and then it restarts. This has been occurring 3-4 times daily.

    I have done a full system virus scan, and nothing has been detected.

    I am using an Acer Aspire 5315 with Windows 7.

    Can someone offer up a suggestion?

    Thank you!
     
  2. gina888

    gina888 Thread Starter

    Joined:
    Oct 27, 2011
    Messages:
    2

    This is the info I got when I reported the problem:

    ******************************************

    Windows
    Problem: Shut down unexpectedly
    Files that help describe the problem:
    102511-28470-01.dmp
    sysdata.xml
    WERInternalMetadata.xml
     
  3. Oddba11

    Oddba11 It's My Birthday!

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    May 12, 2011
    Messages:
    7,928
    First Name:
    Jim
    Update/reinstall all of the system and video drivers. You should be able to get all of the drivers from the laptop manufacturers website.
     
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