intel MP3 player

[HonestDon19]

hello good sir,
i have win XP on my computer and i got an intel MP3 player for christmass. i installed the program that came with the mp3 player, heres the problem, the program doesn't read that the mp3 player is hooked up. i've gone threw the tests that they give on line but that doesn't help. why won't it show that its hooked up. Thanks alot
jayson

 

[eddie5659]

Hiya

Which vesion of the mp3 player have you got, and do you also know the name of the software that you're using?

There are some drivers available for XP, but this is just for one type of player. It may not be your's, so if you could fully confirm what it is, we can do some searching for you.

Here is what I have found from Intel:

http://www.intel.com/home/audio/upgrade/index.htm

But as I say, its just for the one type of player.

Regards

eddie

 

[HonestDon19]

hello
the software that i have is intel audio manager 1.0 and the mp3 player is the intel pocket concert. i've also tryed that site you mentioned. nothing
thanks
jayson

 

[brianF]

I take it it's usb, is it listed properly in device manager, see this troubleshooter from intel
http://support.intel.com/support/peripherals/audioplayer/pconcert/tti/playerpc.htm

 

[HonestDon19]

hi sir
i did that already. and everythings there. it won't read.
thanks
jayson

 

[brianF]

Did you try this one
1. Go to your computer's Device Manager:

In Windows* 98 and Windows Me:
a) Click Start > Settings > Control Panel.
b) Double-click System.
c) Click the Device Manager tab.

In Windows* 2000:
a) Click Start > Settings > Control Panel.
b) Double-click System.
c) Select the Hardware tab.
d) Click Device Manager.

2. In Device Manager, click the + in front of Universal Serial Bus Controller.

3. Select the USB Composite Device.

4. Click the Remove button.

5. Click the Refresh button. Windows will redetect the audio player and properly install the drivers for it.


Also some usb devices like the software installed first with the usb device disconnected at the bootup
Then after installing the software shutdown, install the device, and reboot.

 

[HonestDon19]

well i just tryed that and everything went smoothly, open the program and it still doesnt' read the MP3 player............(the mp3 player even says USB on the display, like its connected)
thanks
jayson

 

[HonestDon19]

hello,
iam just writing back so you don't forget about me. i want to get back on top weeeeeeeeeeeeeeeeee
later
jayson

 

[brianF]

does it give you an error message, if so what is the exact message.

 

[HonestDon19]

hi
well it doesn't give me an error message. all it says is "the intel pocket concert audio player is not currently connected to this PC" when infact it really is hooked up
thanks
jayson

 

[brianF]

Have you had any other usb devices attached to your computer that have worked.

Just fishin, trying to find out why

 

[HonestDon19]

yes i have, i have an intel webcam and a digi camera.
thanks
jayson

 

[brianF]

I don't get it. If you have done the above I really don't know other than trying it with your other devices disconnected.

Possibly it's just a bad unit

Anyone else got an idea, I'm out