intel MP3 player

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HonestDon19

Thread Starter
Joined
Nov 11, 2001
Messages
70
hello good sir,
i have win XP on my computer and i got an intel MP3 player for christmass. i installed the program that came with the mp3 player, heres the problem, the program doesn't read that the mp3 player is hooked up. i've gone threw the tests that they give on line but that doesn't help. why won't it show that its hooked up. Thanks alot
jayson
 

eddie5659

Moderator
Malware Specialist
Joined
Mar 19, 2001
Messages
37,298
Hiya

Which vesion of the mp3 player have you got, and do you also know the name of the software that you're using?

There are some drivers available for XP, but this is just for one type of player. It may not be your's, so if you could fully confirm what it is, we can do some searching for you.

Here is what I have found from Intel:

http://www.intel.com/home/audio/upgrade/index.htm

But as I say, its just for the one type of player.

Regards

eddie
 

HonestDon19

Thread Starter
Joined
Nov 11, 2001
Messages
70
hello
the software that i have is intel audio manager 1.0 and the mp3 player is the intel pocket concert. i've also tryed that site you mentioned. nothing
thanks
jayson
 
Joined
Dec 2, 1999
Messages
12,041
Did you try this one
1. Go to your computer's Device Manager:

In Windows* 98 and Windows Me:
a) Click Start > Settings > Control Panel.
b) Double-click System.
c) Click the Device Manager tab.

In Windows* 2000:
a) Click Start > Settings > Control Panel.
b) Double-click System.
c) Select the Hardware tab.
d) Click Device Manager.

2. In Device Manager, click the + in front of Universal Serial Bus Controller.

3. Select the USB Composite Device.

4. Click the Remove button.

5. Click the Refresh button. Windows will redetect the audio player and properly install the drivers for it.


Also some usb devices like the software installed first with the usb device disconnected at the bootup
Then after installing the software shutdown, install the device, and reboot.
 

HonestDon19

Thread Starter
Joined
Nov 11, 2001
Messages
70
well i just tryed that and everything went smoothly, open the program and it still doesnt' read the MP3 player............(the mp3 player even says USB on the display, like its connected)
thanks
jayson
 

HonestDon19

Thread Starter
Joined
Nov 11, 2001
Messages
70
hello,
iam just writing back so you don't forget about me. i want to get back on top weeeeeeeeeeeeeeeeee
later
jayson
 

HonestDon19

Thread Starter
Joined
Nov 11, 2001
Messages
70
hi
well it doesn't give me an error message. all it says is "the intel pocket concert audio player is not currently connected to this PC" when infact it really is hooked up
thanks
jayson
 
Joined
Dec 2, 1999
Messages
12,041
Have you had any other usb devices attached to your computer that have worked.

Just fishin, trying to find out why
 
Joined
Dec 2, 1999
Messages
12,041
I don't get it. If you have done the above I really don't know other than trying it with your other devices disconnected.

Possibly it's just a bad unit

Anyone else got an idea, I'm out
 
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