I spent $50 on a Microsoft Intellimouse Explorer because I wanted to go optical, and I wanted lots of buttons for gaming. After working fine for a good 6 months, about 2 months ago I started noticing my mouse would just stop responding. Even during a game. The red light on the mouse would even go out indicating a loss of power. After returning to Windows the problem would often fix itself. I would see a little USB icon with a comment that the device was having a problem. But I couldn't click on it, so I would have to start opening up the Control Panel. Before I could ever get the Device Manager open to look at this, the problem would fix itself. This is a USB mouse, so I tried a different USB port, but the problem persisted. Driver uninstall/reinstall... didn't work either.
I had just installed Windows on a fresh partition in this machine, so I didn't think it was a driver problem. The only driver EVER installed on this WindowsXP install was the most current version. I was starting to think there was just some USB problem on this motherboard.
In any case, I switched to my old PS2 mouse and focused on another project. Building a brand new machine. When I was done with the new machine, I plugged in the MS Mouse. It worked great, so I figured it must have been the other computer.
The other night, it started happening on my brand new computer. So, I looked on Microsoft's website to figure out how I could send this crappy thing to them for repair or replacement. Can this be done?? The only way of contacting them seems to be a $35 service call. How can you return defective hardware to them?
Also, I looked on their knowledge base and they actually say their USB mice won't work on ASUS motherboards. They don't get specific as to which boards or boards built before a certain date. They just say ASUS motherboards. They say ASUS underpowers the USB ports. Well my new machine is based on a A7N8X Deluxe ASUS motherboard. These boards are brand new and I can't imagine that ASUS wouldn't have addressed a simple issue like underpowered USB ports. These ports are USB 2.0.
Does anyone think I have a chance at getting Microsoft to replace my mouse? Or do you think they will claim it is the Asus board and refuse, even though the other PC was a Dell.
Sorry for rambling, but I spent my available cash on the new PC and can't afford a new mouse to replace my relatively new mouse.
Thanks in advance for any replies,
FingerDemon
I had just installed Windows on a fresh partition in this machine, so I didn't think it was a driver problem. The only driver EVER installed on this WindowsXP install was the most current version. I was starting to think there was just some USB problem on this motherboard.
In any case, I switched to my old PS2 mouse and focused on another project. Building a brand new machine. When I was done with the new machine, I plugged in the MS Mouse. It worked great, so I figured it must have been the other computer.
The other night, it started happening on my brand new computer. So, I looked on Microsoft's website to figure out how I could send this crappy thing to them for repair or replacement. Can this be done?? The only way of contacting them seems to be a $35 service call. How can you return defective hardware to them?
Also, I looked on their knowledge base and they actually say their USB mice won't work on ASUS motherboards. They don't get specific as to which boards or boards built before a certain date. They just say ASUS motherboards. They say ASUS underpowers the USB ports. Well my new machine is based on a A7N8X Deluxe ASUS motherboard. These boards are brand new and I can't imagine that ASUS wouldn't have addressed a simple issue like underpowered USB ports. These ports are USB 2.0.
Does anyone think I have a chance at getting Microsoft to replace my mouse? Or do you think they will claim it is the Asus board and refuse, even though the other PC was a Dell.
Sorry for rambling, but I spent my available cash on the new PC and can't afford a new mouse to replace my relatively new mouse.
Thanks in advance for any replies,
FingerDemon