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intermitent connectivity.

Discussion in 'Web & Email' started by jdevine, Jul 7, 2007.

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  1. jdevine

    jdevine Thread Starter

    Joined:
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    For unknown reasons, some of the time when I try to go on-line (via FIOS), I can get on, but other times I can't. I did a diagnostic test (or three), but these tests don't tell me what to do. I don't think that the problem is FIOS, but here's the diagnostic. The full copy is attached. Here's the meat:

    - Network Adapters FAILED
    + [00000001] HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter (FAILED)
    + [00000002] 1394 Net Adapter
    + [00000003] RAS Async Adapter
    + [00000004] Packet Scheduler Miniport
    + [00000005] WAN Miniport (L2TP)
    + [00000006] WAN Miniport (PPTP)
    + [00000007] WAN Miniport (PPPOE)
    + [00000008] Direct Parallel
    + [00000009] WAN Miniport (IP)
    + [00000010] Packet Scheduler Miniport
    + [00000011] NVIDIA nForce Networking Controller (PASSED)
    + [00000012] Packet Scheduler Miniport
    + [00000013] Microsoft Tun Miniport Adapter
    + [00000014] WAN Miniport (Network Monitor)
    + [00000015] Packet Scheduler Miniport


    - DNS Servers FAILED
    + [00000001] HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter (FAILED)
    + [00000011] NVIDIA nForce Networking Controller (PASSED)


    - Default Gateways PASSED
    + [00000001] HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter (PASSED)
    + [00000011] NVIDIA nForce Networking Controller (PASSED)


    - DHCP Servers FAILED
    + [00000001] HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter (FAILED)
    + [00000011] NVIDIA nForce Networking Controller (PASSED)

    I have a Win XP machine with service pack 2. It should work well.

    thanks ahead of time.
    Jim
     

    Attached Files:

  2. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
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    First Name:
    Terry
    Is there a router involved? Is the computer connecting via ethernet?

    Please post the following for when you get a connection and for when you cannot connect.

    Start, Run, CMD, OK to open a command prompt:

    Type the following command:

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. jdevine

    jdevine Thread Starter

    Joined:
    Mar 30, 2007
    Messages:
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    the HP Pavillion a1540n PC is connected via ethernet cord to a router (ActionTec M1424WR or MI424WR) and then it's connected to the FIOS fiber optic network via a wall plug.

    Here are the reports from IPCONFOG /all. It's sort of like hoping that your car makes that noise when you take it to the shop. I've been waiting for bad connectivity for days.

    here's a statement for what it looks like after I connected:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\HP_Administrator>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : jimz-4DACD0EA75
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home

    I'll post the same kind of data once I have problems connecting

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-17-31-AB-B2-BC
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.3
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    IP Address. . . . . . . . . . . . : fe80::217:31ff:feab:b2bc%4
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    Lease Obtained. . . . . . . . . . : Sunday, July 08, 2007 12:04:21 PM
    Lease Expires . . . . . . . . . . : Monday, July 09, 2007 12:04:19 PM

    Tunnel adapter Automatic Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

    Physical Address. . . . . . . . . : C0-A8-01-03
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.3%2
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Documents and Settings\HP_Administrator>

    ------------------------------------------------------
    Here's the result when I DIDN'T connect:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\HP_Administrator>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : jimz-4DACD0EA75
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-17-31-AB-B2-BC
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.3
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    IP Address. . . . . . . . . . . . : fe80::217:31ff:feab:b2bc%4
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    Lease Obtained. . . . . . . . . . : Thursday, July 12, 2007 10:13:06 PM
    Lease Expires . . . . . . . . . . : Friday, July 13, 2007 10:12:58 PM

    Tunnel adapter Automatic Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

    Physical Address. . . . . . . . . : C0-A8-01-03
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.3%2
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Documents and Settings\HP_Administrator>
     
  4. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
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    First Name:
    Terry
    Both of those look the same other than being from different days. In both cases you seemed to be connected fine to the router, and should have had internet access.

    One possibility is that somewhere between the actual fiber optic cable and the (ethernet) wall jack there is an ISP supplied router. If you could look at the WAN (internet) status of the ActionTec see what the IP, Dhcp server and DNS server(s) addresses are.

    If they are private addresses, that pretty much guarantees that there is a router there. And sometimes when two routers are connected back to back they work fine, sometimes they don't work at all, and sometimes they work sometimes (your symptoms).
     
  5. jdevine

    jdevine Thread Starter

    Joined:
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    Messages:
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    Thanks. But _how_ do I "look at the WAN ... status of the ActionTec [to] see what the IP, Dhcp server and DNS sever(s) addresses are"?
     
  6. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    Uh, nevermind, I think. That Actiontec is the router provided with your FIOS service, right? In which case my router-router idea is all wet.

    I can't think of any reason why you sometimes can't connect, even though you get a good IP configuration, unless the router's LAN port, or the ethernet cable, or the computer's NIC is a little flaky.
     
  7. jdevine

    jdevine Thread Starter

    Joined:
    Mar 30, 2007
    Messages:
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    thanks. yes the router was supplied ith FIOS. I'll look at the ports & cable. But what's a NIC?
     
  8. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
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    First Name:
    Terry
    NIC = Network Interface Card. "Card" is used loosely. In this case it is ethernet and could be an independent card, but more likely it is an ethernet adapter integrated with the motherboard.
     
  9. jdevine

    jdevine Thread Starter

    Joined:
    Mar 30, 2007
    Messages:
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    again, thanks.

    my connectivity problems seem to have gone away (but who knows? -- after all, they were (are) intermittent). It's possible I fixed it by seetin "Winsock" to default. Do you have any idea what Win XP program allowed me to do that? I may have to do it with my wife's computer.

    the fact that she's having a similar problem suggests that my problem isn't one of a bad cable.
     
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