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Intermittant Wireless Problem

Discussion in 'Networking' started by sawcurmom, Jan 23, 2011.

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  1. sawcurmom

    sawcurmom Thread Starter

    Joined:
    Jan 23, 2011
    Messages:
    4
    Hello,

    We have a problem with our wireless connection. Everything works fine until my son gets onto the wireless network. Once he gets on, I lose my connection and then we have problems getting the connection to stay on. It seems if he stays off the network we don't have a problem. Comcast is my ISP, when we call they run us through powering off everything and restarting the network. And tell us to call back next time it happens. It is getting very annoying. In addition to the two laptops, we have a samsung blu-ray player that is connected to the network wirelessly. It also loses the connection when he gets on.

    My computer:
    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft® Windows Vista™ Home Basic , Service Pack 2, 32 bit
    Processor: AMD Athlon(tm) Processor TF-20, x64 Family 15 Model 124 Stepping 2
    Processor Count: 1
    RAM: 1789 Mb
    Graphics Card: ATI Radeon X1200, 256 Mb
    Hard Drives: C: Total - 142380 MB, Free - 62090 MB;
    Motherboard: Acer , Aspire 5516, N/A, LXPEE0Y00292407D291601
    Antivirus: AVG Internet Security, Updated and Enabled

    His Computer is a gateway, I'm working on getting his details.

    Wireless Router Netgear
    Product Model: WNR1000-2VCNAS
    Serial Number: 28C20A5327F4A

    Cable Modum
    Thomson dcm425

    Vonage Adapter
    Motorola VT1005

    Any help would be appreciated.
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,265
    First Name:
    Terry
    Please show the following for
    a. your computer working well;
    b. your computer after the connection has been lost;
    c. his computer when connected to the network.

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. sawcurmom

    sawcurmom Thread Starter

    Joined:
    Jan 23, 2011
    Messages:
    4
    As usual, now the network is stable. Probably because we haven't been home at the same time lately. Here is what I have so far. I will post the info for when we get disconnected as soon as it occurs

    Son's computer

    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
    Processor: Intel(R) Core(TM)2 Duo CPU T5750 @ 2.00GHz, x64 Family 6 Model 15 Stepping 13
    Processor Count: 2
    RAM: 3061 Mb
    Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 448 Mb
    Hard Drives: C: Total - 222376 MB, Free - 84710 MB; D: Total - 16096 MB, Free - 8200 MB;
    Motherboard: Gateway, , Rev1.89.24, V86WM004072TLF401X
    Antivirus: avast! Antivirus, Updated and Enabled

    My Computer Good connection

    My System connected:
    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\new user>IPCONFIG/ALL
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : mslpage
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.or.comcast.net.
    Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Contro
    ller
    Physical Address. . . . . . . . . : 00-23-5A-E1-28-5F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
    Physical Address. . . . . . . . . : 00-25-56-57-0E-FE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::38d1:1d3b:c0ac:1c24%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.11(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, January 22, 2011 11:41:38 PM
    Lease Expires . . . . . . . . . . : Monday, January 24, 2011 5:31:33 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 234890582
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-BF-A7-B6-00-25-56-57-0E-FE
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.hsd1.or.comcast.net.
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 12:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{A3540D44-C7CC-42D6-8564-68086F925
    5A8}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 14:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\new user>

    Son's Computer Good Connection

    C:\Users\O'Quinn>ipconfig/all


    Windows IP Configuration


    Host Name . . . . . . . . . . . . : 8675309-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No


    Wireless LAN adapter Wireless Network Connection:


    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
    nection
    Physical Address. . . . . . . . . : 00-1F-3C-77-93-30
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::29df:79f1:a817:29e1%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.13(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, January 24, 2011 4:01:13 PM
    Lease Expires . . . . . . . . . . : Tuesday, January 25, 2011 4:01:13 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 184557372
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-4E-8A-B8-00-03-25-50-E5-14


    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled


    Ethernet adapter Local Area Connection:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
    et NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-03-25-50-E5-14
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter Local Area Connection* 6:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter Local Area Connection* 7:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter Local Area Connection* 11:


    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3cea:2a1b:3f57:fef2(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::3cea:2a1b:3f57:fef2%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    More to follow
     
  4. sawcurmom

    sawcurmom Thread Starter

    Joined:
    Jan 23, 2011
    Messages:
    4
    See that didn't take long. I was just knocked off. He still has a connection but it is very slow. I asked him to run the ipconfig command if he gets knocked off.Here is my result when knocked off.

    C:\Users\O'Quinn>ipconfig/all


    Windows IP Configuration


    Host Name . . . . . . . . . . . . : 8675309-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No


    Wireless LAN adapter Wireless Network Connection:


    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
    nection
    Physical Address. . . . . . . . . : 00-1F-3C-77-93-30
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::29df:79f1:a817:29e1%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.13(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, January 24, 2011 4:01:13 PM
    Lease Expires . . . . . . . . . . : Tuesday, January 25, 2011 4:01:13 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 184557372
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-4E-8A-B8-00-03-25-50-E5-14


    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled


    Ethernet adapter Local Area Connection:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
    et NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-03-25-50-E5-14
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter Local Area Connection* 6:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter Local Area Connection* 7:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter Local Area Connection* 11:


    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3cea:2a1b:3f57:fef2(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::3cea:2a1b:3f57:fef2%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Any ideas would be greatly appreciated. This is very frustrating
     
  5. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,265
    First Name:
    Terry
    Post # 4 was your son's computer; not yours as you had intended.

    We have been seeing a lot of problems with the Atheros AR5007EG adapter and WPA(2) encryption, although not the same symptoms you are getting.

    What encryption are you using? If WPA or WPA2 please try unsecured and try with WEP to see what happens.

    Also, when you get a chance please post the ipconfig /all for your computer after the connection has been lost.
     
  6. sawcurmom

    sawcurmom Thread Starter

    Joined:
    Jan 23, 2011
    Messages:
    4
    We are using WPA personal. I'll try using WEP. In the meantime, here is my ipconfig when knocked off

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\new user>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : mslpage
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.or.comcast.net.
    Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Contro
    ller
    Physical Address. . . . . . . . . : 00-23-5A-E1-28-5F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
    Physical Address. . . . . . . . . : 00-25-56-57-0E-FE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::38d1:1d3b:c0ac:1c24%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.17(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, January 25, 2011 8:05:09 PM
    Lease Expires . . . . . . . . . . : Wednesday, January 26, 2011 8:05:08 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 234890582
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-BF-A7-B6-00-25-56-57-0E-FE
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.hsd1.or.comcast.net.
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 12:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{A3540D44-C7CC-42D6-8564-68086F925
    5A8}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 14:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\new user>
     
  7. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,265
    First Name:
    Terry
    Your ipconfig /all shows that you still have a good IP configuration. So, apparently this is "only" a variation of the general problem with that adapter--with WPA(2) can "connect' but cannot communicate.
     
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