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Intermittent 'Explorer.exe' Errors

Discussion in 'Windows XP' started by JHY-IC, Feb 14, 2007.

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  1. JHY-IC

    JHY-IC Thread Starter

    Joined:
    Feb 9, 2005
    Messages:
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    Intermittent 'Explorer.exe' Errors - Troubleshooting

    Approximately 2-3 times a day, my computer will stop responding. During this time, it appears that the hard disk drive is still doing something [light on disk drive indicates a LOT of activity. Taskbar/start button/system tray remain visible, the remainder of the screen turns "white" with nothing else visible. After 3-5 minutes, all items on the display start returning...one item at a time.

    During this hard disk activity,' I cannot click on any available application/program icon, because the computer will just not respond.

    After about 3-5 minutes of hard disk activity, Microsoft Visual Studio 2005 will display a dialog box which asks if I want to debug the application using the MS Visual Studio 2005 "Just In Time Debugger" application.

    After I answer yes in response to the dialog box, MS Visual Studio 2005 opens and displays a screen with an error such as '000x000a5' [not the actual error received, just an example of the format]. These errors occur in programs such as 'acrobat.exe,' 'explorer.exe,' and others.

    I would like to be able to figure out what is going on with my computer.

    What 'logs' should I consult on my computer to determine what errors/problems my computer is suffering?

    How do I use the "Just In Time Debugger" to solve these problems [may be beyond the scope of this forum?]?

    I've run a 'HiJack This' scan and malware/spyware/virus scans [A-Squared Free, Ad-Aware Pro SE, Eset NOD32, Ewido Micro, Paretologic Anti-Spyware, Spybot, Tauscan, The Cleaner, and Webroot Spy Sweeper] without success. I've made registry backups and restore points before making any changes to the system with the above listed software.

    Computer System Information [Provided by WinXP Manager]:

    Dell Inspiron 8100; BIOS-Phoenix ROM BIOS PLUS Version 1.10 A15; CPU-Intel Pentium III Mobile CPU 866MHz; Physical Memory-512MB: Hard Disk-WDC WD600UE-22HCT0 (56GB); Video Card-NVIDIA GeForce2 Go (Microsoft Corporation); Monitor-Default Monitor: Audio Device-ESS Maestro PCI Audio (WDM); Network Adapter-1394 Connection [1394 Net Adapter-Connected]; Network Adapter-Wireless Network Connection-Belkin Wireless 54Mbps Notebook Adapter [Connected]

    Operating System Information [provided by WinXP Manager]:

    Name-Microsoft Windows XP Professional (Service Pack 2); Version-5.1.2600; Service Pack Major Version-2: Service Pack MinorVersion-0; Manufacturer-Microsoft Corporation; Build Type: Uniprocessor Free; CodeSet-1252; Country Code-1; Max Number Of Processes-1; Max Process Memory Size-2048 MB; Visible Memory Size-511 MB (remaining 66 MB); Virtual Memory Size-2048 MB (remaining 2006 MB); Free Space In Paging Files-738 MB; System Drive-C:\; Windows Directory-C:\WINDOWS; System Directory C:\WINDOWS\system32

    Logfile of HijackThis v1.99.1
    Scan saved at 4:09:37 PM, on 2/14/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\bcmwltry.exe
    C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
    C:\Program Files\LClock\LClock.exe
    C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
    C:\Program Files\Eset\nod32krn.exe
    C:\Program Files\Clipboard Box\clipboardbox.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\Eset\nod32kui.exe
    C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
    C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
    C:\Program Files\AdsGone\AdsGone.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\ParetoLogic\Anti-Spyware\Pareto_AS.exe
    C:\Program Files\AccuWeatherDesktopAlerts\AccuWeatherDesktopAlerts.exe
    C:\Program Files\Best Uninstaller\BestUninstaller.exe
    C:\Program Files\I8kfanGUI\I8kfanGUI.exe
    C:\Program Files\IDA\ida.exe
    C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
    C:\Program Files\WordWeb\wweb32.exe
    C:\Program Files\ClipCache\clipc.exe
    C:\Program Files\File-Ex 3\FileEx.exe
    C:\Program Files\Personal Notepad\PersonalNotepad.exe
    C:\Program Files\TrayCal\TRCAL.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Thunderbird\thunderbird.exe
    C:\Program Files\JGsoft\EditPadPro6\EditPadPro.exe
    C:\WINDOWS\system32\WISPTIS.EXE
    C:\Program Files\Yamicsoft\WinXP Manager\WinXP Manager.exe
    C:\Program Files\Yamicsoft\WinXP Manager\SystemInfo.exe
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\Documents and Settings\Joseph Yarbrough\Desktop\System Tools\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R3 - Default URLSearchHook is missing
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: IE 4.x-6.x BHO for Internet Download Accelerator - {2A646672-9C3A-4C28-9A7A-1FB0F63F28B6} - C:\PROGRA~1\IDA\idaiehlp.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: IE7pro - {68C55168-E188-40DF-A514-835FCD78B1BF} - C:\Program Files\IE7pro\IE7pro.dll
    O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O4 - HKLM\..\Run: [bcmwltry] bcmwltry.exe
    O4 - HKLM\..\Run: [LClock] "C:\Program Files\LClock\LClock.exe"
    O4 - HKLM\..\Run: [Clipboard Box] "C:\Program Files\Clipboard Box\clipboardbox.exe"
    O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe"
    O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
    O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
    O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
    O4 - HKLM\..\Run: [AdsGone] "C:\Program Files\AdsGone\AdsGone.exe" -s
    O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [ParetoLogic Anti-Spyware] "C:\Program Files\ParetoLogic\Anti-Spyware\Pareto_AS.exe" -NM -hidesplash
    O4 - HKCU\..\Run: [AccuWeatherDesktopAlerts] C:\Program Files\AccuWeatherDesktopAlerts\AccuWeatherDesktopAlerts.exe
    O4 - HKCU\..\Run: [Best Uninstaller] "C:\Program Files\Best Uninstaller\BestUninstaller.exe" /m
    O4 - HKCU\..\Run: [i8kfangui] "C:\Program Files\I8kfanGUI\I8kfanGUI.exe" /startup
    O4 - HKCU\..\Run: [Internet Download Accelerator] "C:\Program Files\IDA\ida.exe" -autorun
    O4 - Startup: ClipCache Pro.lnk = C:\Program Files\ClipCache\clipc.exe
    O4 - Startup: File-Ex.lnk = C:\Program Files\File-Ex 3\FileEx.exe
    O4 - Startup: Personal Notepad.lnk = C:\Program Files\Personal Notepad\PersonalNotepad.exe
    O4 - Startup: Tray Calendar.lnk = C:\Program Files\TrayCal\TRCAL.exe
    O4 - Global Startup: Adobe Acrobat Synchronizer.lnk = C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AdobeCollabSync.exe
    O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
    O4 - Global Startup: WordWeb Pro.lnk = C:\Program Files\WordWeb\wweb32.exe
    O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\system32\wweb32.dll/lookup.html
    O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Download ALL with IDA - C:\Program Files\IDA\idaieall.htm
    O8 - Extra context menu item: Download with IDA - C:\Program Files\IDA\idaie.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Html To Image - C:\Program Files\Html To Image\menu.htm
    O8 - Extra context menu item: Open using &Advanced JPEG Compressor - C:\Program Files\Advanced JPEG Compressor\ajcieex.htm
    O9 - Extra button: IE7pro - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IE7pro\IE7pro.dll
    O9 - Extra 'Tools' menuitem: IE7pro Ctrl+Alt+7 - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IE7pro\IE7pro.dll
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
    O9 - Extra button: Logoff - {320AF880-6646-11D3-ABEE-C5DBF3571F55} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComLogoff.html
    O9 - Extra 'Tools' menuitem: Logoff - {320AF880-6646-11D3-ABEE-C5DBF3571F55} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComLogoff.html
    O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Internet Download Accelerator - {9819CC0E-9669-4D01-9CD7-2C66DA43AC6C} - C:\Program Files\IDA\ida.exe
    O9 - Extra 'Tools' menuitem: &Internet Download Accelerator - {9819CC0E-9669-4D01-9CD7-2C66DA43AC6C} - C:\Program Files\IDA\ida.exe
    O11 - Options group: [INTERNATIONAL] International*
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1167257073423
    O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupSP1 Control) - https://sra.cn.ca/dana-cached/setup/JuniperSetupSP1.cab
    O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
    O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
    O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\WINDOWS\system32\ZoneLabs\isafe.exe
    O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

    Any help/ideas would be truly appreciated!

    Joseph
     
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