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Intermittent Sound Disappears

Discussion in 'Hardware' started by smugman, Apr 26, 2007.

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  1. smugman

    smugman Thread Starter

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    Intermittently the sound on my PC (XP) disappears. When I start Media Player, it tells me there is a problem with my device or it doesn't exist.

    "Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly."​

    The volume controls are all greyed out. If I delete the sound device in device manager, the device will re-install fine and be usable, but the next time I boot, it may (or may not) be usable again.
     
  2. Deathhawk

    Deathhawk

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    Do you have your motherboard cd? If so,try reinstalling your audio driver

    If not,use the following program to post back your mobo and chipset details..

    http://www.cpuid.com/pcwizard.php
     
  3. smugman

    smugman Thread Starter

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    I reinstalled the driver from the Dell support page.

    I've also isolated this problem to when I reboot -

    Also - not sure if this is relevant or coincidence. Concurrent with the appearance of this problem, every time I boot, I get this error message -

    Generic Host Process for Win32 Services encountered a problem and needed to close.

    I was directed to a Microsoft Support page to install the Hotfix KB927891 which I have - which didn;t fix either problem
     
  4. Deathhawk

    Deathhawk

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    Try reinstalling your chipset driver....rebooting and then reinstalling the audio driver

    If you dont know it, use the program above and post back the mobo and chipset details which are listed under "system summary"
     
  5. scubablue05

    scubablue05

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    May 28, 2007
    Messages:
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    Hi
    I have a similar problem with my fathers computer. He is running XP as well, and sound has started to disappear at random times. I have reinstalled the drivers several times now, it will work fine for a few days and then they disappear again. It does not seem to happen consistently. Any ideas?
     
  6. Deathhawk

    Deathhawk

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    SMUGMAN

    Can you post your pc details please..

    SCUBABLUE05

    Did you reinstall the chipset driver?...and if so it must be 1st and then rebooted before installing any other drivers
     
  7. smugman

    smugman Thread Starter

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    System Info Below - Note: I've detected a correlation between this sound problem and the failure of WIN32 Services - Windows Automatic Upgrade Service.

    OS Name Microsoft Windows XP Home Edition
    Version 5.1.2600 Service Pack 2 Build 2600
    System Manufacturer Dell Inc.
    System Model Dimension 4700
    System Type X86-based PC
    Processor x86 Family 15 Model 3 Stepping 4 GenuineIntel ~3391 Mhz
    BIOS Version/Date Dell Inc. A10, 1/4/2006
    SMBIOS Version 2.3
    Total Physical Memory 1,024.00 MB
    Available Physical Memory 250.30 MB
    Total Virtual Memory 2.00 GB
    Available Virtual Memory 1.96 GB
    Page File Space 2.38 GB
    Page File C:\pagefile.sys

    SoundMAX Integrated Digital Audio 5.12.1.406 04/9/2004 Analog Devices, Inc. PCI\VEN_8086&DEV_266E&SUBSYS_01811028&REV_03\3&172E68DD&0&F2
     
  8. Deathhawk

    Deathhawk

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    Smugman,

    I need your motherboard/chipset details....could you use the following link for an excellent system information program

    http://www.cpuid.com/pcwizard.php

    Cheers
     
  9. lensman

    lensman

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    May 31, 2007
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    hi,
    i have the same problem starting 2 months back. i first noticed the problem when i tried to edit my video files, my individual video files can produce sound in software Canon Videoimpression, but the final edited video file has no sound. Still cant solve the problem.

    The on-and-off disappearing of my driver also take place whenever I open up iTunes, an error msg popped up to indicate that there is problem in audio configuration. Sound got disenabled after that. I stopped using iTunes for a while since.

    Just half an hour ago, I open up iTunes and again lose the driver, so i went through the process of reinstalling the chipset and audio drives using my CD. Sound came back but again when i activate iTunes, no more sound.

    I'm currently using Lenovo Y400 and I have soundmax driver and XP home edition.

    Help!
     
  10. unopposed

    unopposed

    Joined:
    Jun 1, 2008
    Messages:
    1
    I'm having a problem with NO sound. Have had the problem for months, nothing I have done has repaired it.

    Here is my PC info

    Mainboard : Dell 0M3918
    Chipset : Intel i915G
    Processor : Intel Pentium 4 520J @ 2800 MHz
    Physical Memory : 512 MB (2 x 256 DDR2-SDRAM )
    Video Card : ATI Technologies Inc Radeon X300 Series
    Hard Disk : WDC (80 GB)
    DVD-Rom Drive : JLMS DVD-ROM XJ-HD166
    DVD-Rom Drive : PHILIPS DVD+-RW DVD8631
    Monitor Type : Dell Computer DELL 1704FPT - 17 inches
    Network Card : Intel Corporation 82562EZ PRO/100 Ethernet Controller
    Operating System : Microsoft Windows XP Home Edition 5.01.2600 Service Pack 2
    DirectX : Version 9.0c

    I cannot seem to find the driver to reinstall for my multimedia controller, as that is the only device that is showing a conflict.
     
  11. Deathhawk

    Deathhawk

    Joined:
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    216
    Hi,

    Have you tried the dell support site? If not, click on the link and select drivers and input your pc details and it will give you all your drivers

    http://support.dell.com/support/index.aspx?c=us&cs=19&l=en&s=dhs

    When you tried reinstalling the drivers, did you reinstall the Intel i915G chipset driver? If not, follow the link and download the chipset-then reboot the pc and then reinstall the sound driver

    http://downloadcenter.intel.com/Product_Filter.aspx?ProductID=1765&lang=eng

    Hopefully this will solve your problem
     
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