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Intermittent WIFI speed issues

Discussion in 'Networking' started by MisterMatic, Jan 1, 2019.

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  1. MisterMatic

    MisterMatic Thread Starter

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    Happy New Year!

    Please forgive my "noobiness." I've been trying to troubleshoot this issue for a few months now - up to and including the ever-so-unhelpful people at Hewlett Packard (never again).

    I typically get around 50 Mbps on my HP Lattitude laptop, when working optimally. However, a lot of the time, the speed drops to anywhere from 1-2 Mbps. This is only on my laptop - there are no speed issues with my girlfriend's laptop, our phones, or my Xbox. The issue is only with my laptop. HP did hardware diagnostics and everything checked out. All drivers are up to date. I'm at a loss as to what the next step would be. Any help from any of you would be...helpful. Thanks!

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: AMD A6-7310 APU with AMD Radeon R4 Graphics, AMD64 Family 22 Model 48 Stepping 1
    Processor Count: 4
    RAM: 7113 Mb
    Graphics Card: AMD Radeon(TM) R4 Graphics, 1024 Mb
    Hard Drives: C: 446 GB (179 GB Free); D: 18 GB (2 GB Free);
    Motherboard: HP, 81F5
    Antivirus: Windows Defender, Enabled and Updated
     
  2. MisterMatic

    MisterMatic Thread Starter

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    Let me also say that if I plug directly into the router (Infinity), speed leaps up to nearly 100 Mbps. And, oddly, after disconnecting from the cat5, the wireless download speed goes up to around 50 Mbps again...until it drops again after awhile.
     
  3. TerryNet

    TerryNet Moderator

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    You're using the latest (Windows 10) wireless driver downloaded from HP's web site?
     
  4. MisterMatic

    MisterMatic Thread Starter

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  5. TerryNet

    TerryNet Moderator

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    Same wireless problem at different spots in your house, apartment, or whatever? Same problems on a different wireless network?
     
  6. MisterMatic

    MisterMatic Thread Starter

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    Same wherever I am in the house. Have not tried other networks
     
  7. TerryNet

    TerryNet Moderator

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    Based on everything you've said it sounds to me that the wireless adapter is likely defective. My next move would be to try on another network and/or try a USB wireless adapter.
     
  8. MisterMatic

    MisterMatic Thread Starter

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    This is what I told the helpful technicians from HP, who said that the adapter passed diagnostics. I told them that the issue was intermittent, and they were insistent that there was nothing they could do.

    I will try on a different network tomorrow. Thanks
     
  9. TerryNet

    TerryNet Moderator

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    Power: I tend to forget about power. I also know little about Windows 10 and how much it has been crippled.

    Assuming that you can get into Power Options - Advanced Settings check the Wireless Adapter Settings - Power Saving Mode. If either On battery or Plugged in are set to other than "Maximum Performance" change to that and see if it makes a difference.
     
  10. Couriant

    Couriant Trusted Advisor

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    I assume the laptop is under warranty?
     
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