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Intermittent wireless and ethernet connection

Discussion in 'Networking' started by SkittleChick, Jun 24, 2013.

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  1. SkittleChick

    SkittleChick Thread Starter

    Joined:
    Jun 24, 2013
    Messages:
    3
    The past few days my HP has been going offline on occasion. We have had problems in the past with internet outage so I assumed that was all it was. Simply wait an hour or more and it comes back on.

    This last week it started losing connection maybe once a day. The last 3 days it is getting to be constant now. I can only be online for a few minutes then it drops. I've tried both my wireless and ethernet cable (at one point ethernet would not even show up). Both are doing the same. Other devices in the house are connected but mine won't, so I know it's within my computer. The icon shows I have internet yet I keep freezing for a moment the get the "page can not be displayed" on any/every site until I refresh it several times.

    After searching the web for solutions, I went to my devices and tried to update the drivers but all say they are updated.

    I am in NO WAY computer savvy so I am completely lost and frustrated.

    Not sure if this is what you need but everyone asks for it sooo...


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Pepper-HP
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.ms.comcast.net.

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.ms.comcast.net.
    Description . . . . . . . . . . . : Broadcom 4313 802.11b/g/n
    Physical Address. . . . . . . . . : AC-81-12-32-F4-AA
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : hsd1.ms.comcast.net.
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 98-4B-E1-A1-7E-C0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : fd93:6309:27e8:0:1800:23b1:f181:e3ee(Preferred)
    Temporary IPv6 Address. . . . . . : fd93:6309:27e8:0:4087:c0f0:db56:81c(Preferred)
    Link-local IPv6 Address . . . . . : fe80::1800:23b1:f181:e3ee%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.104(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, June 24, 2013 2:27:24 PM
    Lease Expires . . . . . . . . . . : Tuesday, June 25, 2013 2:27:24 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 194530273
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-56-F9-04-98-4B-E1-A1-7E-C0
    DNS Servers . . . . . . . . . . . : 75.75.75.75
    75.75.76.76
    192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:3002:3f10:3f57:fe97(Preferred)
    Link-local IPv6 Address . . . . . : fe80::3002:3f10:3f57:fe97%12(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled
     
  2. DaveBurnett

    DaveBurnett Account Closed

    Joined:
    Nov 11, 2002
    Messages:
    12,970
    That shows you have an ethernet connection to your router. So that we can see where the connection is being dropped:-
    Will you please do that when you have lost your internet connection so we can compare the reports.

    It may be that it is the router that is dropping out or there is a fault on the phone line.

    Do you know how to access the router's set up pages? What make of router is it? and what kind of internet connection?
    Who is your internet service provider?
     
  3. SkittleChick

    SkittleChick Thread Starter

    Joined:
    Jun 24, 2013
    Messages:
    3
    I have switched back to wifi and still the same problem. In and out. The page seems to take forever to load then it says page can not be displayed. When I troubleshoot the connection while it is down, I get the messages...

    Windows can't communicate with the device or resource (primary DNS server)

    and...

    The connection between your access point, router, or cable modem and the internet is broken.

    The problem is, my roommate is also using the same wifi on her ipad with absolutely no interruption at all right when mine goes out. That is why I believe it is not the router.

    Also, I've tried so many things suggested that I can not remember how I put in that command now. Sorry. :eek:
     
  4. SkittleChick

    SkittleChick Thread Starter

    Joined:
    Jun 24, 2013
    Messages:
    3
    Anyone???
     
  5. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,167
    First Name:
    Terry
    You frequently lose internet access whether using Wi-Fi or ethernet. Other device(s) using the same router continue to have internet access. You don't know if you are losing communication with the router. If this is an accurate summary please confirm and ...

    What firewall or security suite is, or ever was, on the system?

    TCP/IP stack repair options for use with Vista and 7 and 8.

    Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt. [For Windows 8: <Windows Logo> + x - Command Prompt(Admin)]

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.
     
  6. DaveBurnett

    DaveBurnett Account Closed

    Joined:
    Nov 11, 2002
    Messages:
    12,970
    I asked you for another report when you are using Ethernet and the access drops?
     
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