Internal Wi-Fi connection probs?

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tquley83

Thread Starter
Joined
Dec 5, 2011
Messages
5
After purchasing a new home pc (hp G5000) when i try to connect to my wi-fi it connects but with limited or no signal.

My phone and laptop can connect from the same location so i don;t beliveve that to be the problem.

Any help would be appreciated.

here's my ipconfig
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Megan>ipconfig
Windows IP Configuration

Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : Belkin
Link-local IPv6 Address . . . . . : fe80::b162:8d3c:c6b1:b713%14
IPv4 Address. . . . . . . . . . . : 192.168.2.9
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : Belkin
Link-local IPv6 Address . . . . . : fe80::70ad:ad2a:84f7:40f5%13
IPv4 Address. . . . . . . . . . . : 192.168.2.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 12:
Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:3066:a40:3f57:fdf5
Link-local IPv6 Address . . . . . : fe80::3066:a40:3f57:fdf5%12
Default Gateway . . . . . . . . . : ::
Tunnel adapter isatap.{FED84278-5730-4A71-AEBC-309C8FDFD3A5}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter isatap.Belkin:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
it seems to be connected to the router - both wireless and by cable - does it work OK connected by cable to the router?

can we see an ipconfig /all
lets see some ping tests with the cable disconnected


------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

Type the following command
Ping 192.168.2.1
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router the next two
Ping google.com & Ping 209.183.226.152 tests the connection to internet , one by name and one by number which checks that the dns is working

------------------------------------------------------------------------


------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------
 

tquley83

Thread Starter
Joined
Dec 5, 2011
Messages
5
Here are the rusults to the ping tests, this is the fastest i have seen the connection since the purchase and this probably won't last long.

Ping 192.168.2.1 test
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Megan>ping 192.168.2.1
Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms

ping google.com test
C:\Users\Megan>ping google.com
Pinging google.com [209.85.147.106] with 32 bytes of data:
Reply from 209.85.147.106: bytes=32 time=32ms TTL=52
Reply from 209.85.147.106: bytes=32 time=35ms TTL=52
Reply from 209.85.147.106: bytes=32 time=29ms TTL=52
Reply from 209.85.147.106: bytes=32 time=29ms TTL=52
Ping statistics for 209.85.147.106:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 35ms, Average = 31ms
C:\Users\Megan>

ping 209.183.226.152 test
C:\Users\Megan>ping 209.183.226.152
Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=141ms TTL=52
Reply from 209.183.226.152: bytes=32 time=98ms TTL=52
Reply from 209.183.226.152: bytes=32 time=99ms TTL=52
Reply from 209.183.226.152: bytes=32 time=100ms TTL=52
Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 98ms, Maximum = 141ms, Average = 109ms
C:\Users\Megan>
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
the ping tests look OK - BUT is that with the cable connected - which works - is that correct ?

if with the cable connected - remove and repeat the tests and post here , ipconfig /all and the PING tests, so we can see what happens with just wireless
 

tquley83

Thread Starter
Joined
Dec 5, 2011
Messages
5
This is with just wireless, however the internet and download speed was still slow and showing limited or no connectivity.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
you still had a ethernent connection -
try with the ethernet cable removed
lets also see an xirrus screen shot - lets check for any interference

try
speedtest.net
and
pingtest.net

it maybe a virus/malware on the PC - have run any virus scan - what security software do you have

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

If you are using the Mac OS then use http://www.istumbler.net/
------------------------------------------------------------------------
 

tquley83

Thread Starter
Joined
Dec 5, 2011
Messages
5
ethernet cable now removed.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Megan>ping 192.168.2.1
Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time=2ms TTL=64
Reply from 192.168.2.1: bytes=32 time=4ms TTL=64
Reply from 192.168.2.1: bytes=32 time=2ms TTL=64
Reply from 192.168.2.1: bytes=32 time=2ms TTL=64
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 4ms, Average = 2ms
C:\Users\Megan>ping google.com
Pinging google.com [209.85.147.99] with 32 bytes of data:
Reply from 209.85.147.99: bytes=32 time=30ms TTL=52
Reply from 209.85.147.99: bytes=32 time=32ms TTL=52
Reply from 209.85.147.99: bytes=32 time=32ms TTL=52
Reply from 209.85.147.99: bytes=32 time=31ms TTL=52
Ping statistics for 209.85.147.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 32ms, Average = 31ms
C:\Users\Megan>ping 209.183.226.152
Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=103ms TTL=52
Reply from 209.183.226.152: bytes=32 time=100ms TTL=52
Reply from 209.183.226.152: bytes=32 time=100ms TTL=52
Reply from 209.183.226.152: bytes=32 time=101ms TTL=52
Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 100ms, Maximum = 103ms, Average = 101ms

Speedtest.net
Ping: 25ms
Download: 0.39mbps
Upload: 0.30mbps

Pingtest.net
Packet Loss: Unable to test
Ping: 23ms
Jitter 4ms
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
so that is connected OK
when i try to connect to my wi-fi it connects but with limited or no signal.
but not very good results here
Speedtest.net
Ping: 25ms
Download: 0.39mbps
Upload: 0.30mbps
however you said
but with limited or no signal
so what is happening now ?
 

tquley83

Thread Starter
Joined
Dec 5, 2011
Messages
5
Nothing has changed, the wi-fi connection exists but signal shows as poor but both laptop and phone connect fine from same location, the tests show that accessing the internet and downloadimg is near impossible.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
connect with a cable and lets see the speedtest

also would you post the xirrus screenshot
 
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