Internet Access issues

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copyguy

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Sep 9, 2002
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I have a Dell insperon mini 10. It is running Windows 7 Starter. ver 6.1.7600build 7600. Belongs to my son. Says he could not get onto the internet since the summer. I played a bit and decided to just reset to factory settings. Still can not get on ther web. It says I am connected, but no access. When I troubleshoot it says there may be a DNS problem. Any ideas? Thanks in advance

Sorry for the cross post on this issue.
 
Joined
Feb 9, 2008
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Is this just wireless and have you tried ethernet to see if that works? If it works with ethernet you can post direct replies using that connection,


TCP/IP stack repair options for use with Vista or Windows 7.

Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt or Start, type cmd in the Search Bar at the bottom of the menu, then right clik on CMD in the results to select "Run as Administrator".

In the command prompt window that opens, type the following commands, each followed by the Enter key:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.



Reopen a Command Prompt. You do not need to use "run as Administrator for this.In the command prompt window that opens, type the following command followed by the Enter key:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

What does Device Manager show for Network Adapters. Post a screenshot, especially if any red/yellow trouble markers are showing.
To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here http://library.techguy.org/wiki/TSG_...g_a_Screenshot
 
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