1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Internet access not working but receiving emails

Discussion in 'Windows 7' started by saintgabriel, Jan 2, 2013.

Thread Status:
Not open for further replies.
Advertisement
  1. saintgabriel

    saintgabriel Thread Starter

    Joined:
    Jan 2, 2013
    Messages:
    2
    Having recently installed an update to my Norton Security package I can no longer access the internet from one computer but can receive and sent emails via outlook. We have several laptops that all work ok and can access the internet. It is the host computer that has the problems.

    This is what my system is set up like!

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Steve>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : STEVE
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 70-F1-A1-B5-EF-F2
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 802.11n Wireless LAN Card
    Physical Address. . . . . . . . . : 70-F1-A1-B5-EF-F3
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::3c48:8985:ad96:964%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.192(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 02 January 2013 14:13:38
    Lease Expires . . . . . . . . . . : 03 January 2013 14:13:42
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 242282913
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-F7-E6-87-78-E7-D1-CE-FD-D2

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 78-E7-D1-CE-FD-D2
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{63B1D151-4D77-4EDC-8F49-57911DBFEC7E}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:2021:7f3:3f57:ff3f(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::2021:7f3:3f57:ff3f%14(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{AFD81E08-FE0B-4E4A-835A-82E7F4CAF720}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{E6B4AD30-A6B1-4238-964C-ECB630BE229C}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Steve>



    Please help/
    Many thanks
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    do you have a work IT dept - you may not be able to do this on a company PC - and making any changes can be in breach of any Company policies - so be aware of that before proceeding

    i would remove norton and see if that resolves the issue - if so - you can always re-install - so make sure you know any subscriptions

    --------------------------------------------------------------

    Norton Removal Tool
    I would recommend that you restart the PC and run the removal tool for a second time - I have found instances where the removal tool needs to be run twice to fully remove all traces of norton and symantec from the PC
    https://www-secure.symantec.com/nor...t=Norton Core&pvid=f-core-cur&version=current

    All Versions - The Norton Removal Tool uninstalls all Norton 2010/2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer.
    http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

    --------------------------------------------------------------
     
  3. saintgabriel

    saintgabriel Thread Starter

    Joined:
    Jan 2, 2013
    Messages:
    2
    Grateful for advice. But I can't access internet from the host computer in order to activate the uninstall software and weblink. Is there some other way I can get the uninstall software downloaded - and then transferred to the computer (e.g. downloading it onto another machine, copying it onto a memory stick or burning it onto a CD, then loading it onto the affected computer)?

    Alternatively, since Microsoft Outlook is receiving e-mails, I wonder if the Internet Explorer 8 browser is at fault. How might I re-load it whilst having this faulty internet access, which won't let me download online?


     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    that's exactly what you can do

    that can be a symptom of the firewall error - allow certain ports to work - whilst stopping others - so I would first try the removal tool
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1083379

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice