Internet access not working but receiving emails

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saintgabriel

Thread Starter
Joined
Jan 2, 2013
Messages
2
Having recently installed an update to my Norton Security package I can no longer access the internet from one computer but can receive and sent emails via outlook. We have several laptops that all work ok and can access the internet. It is the host computer that has the problems.

This is what my system is set up like!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Steve>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : STEVE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 70-F1-A1-B5-EF-F2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : 70-F1-A1-B5-EF-F3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3c48:8985:ad96:964%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.192(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 02 January 2013 14:13:38
Lease Expires . . . . . . . . . . : 03 January 2013 14:13:42
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 242282913
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-F7-E6-87-78-E7-D1-CE-FD-D2

DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 78-E7-D1-CE-FD-D2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{63B1D151-4D77-4EDC-8F49-57911DBFEC7E}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:2021:7f3:3f57:ff3f(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::2021:7f3:3f57:ff3f%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{AFD81E08-FE0B-4E4A-835A-82E7F4CAF720}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{E6B4AD30-A6B1-4238-964C-ECB630BE229C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Steve>



Please help/
Many thanks
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
do you have a work IT dept - you may not be able to do this on a company PC - and making any changes can be in breach of any Company policies - so be aware of that before proceeding

i would remove norton and see if that resolves the issue - if so - you can always re-install - so make sure you know any subscriptions

--------------------------------------------------------------

Norton Removal Tool
I would recommend that you restart the PC and run the removal tool for a second time - I have found instances where the removal tool needs to be run twice to fully remove all traces of norton and symantec from the PC
https://www-secure.symantec.com/nor...t=Norton Core&pvid=f-core-cur&version=current

All Versions - The Norton Removal Tool uninstalls all Norton 2010/2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer.
http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

--------------------------------------------------------------
 

saintgabriel

Thread Starter
Joined
Jan 2, 2013
Messages
2
Grateful for advice. But I can't access internet from the host computer in order to activate the uninstall software and weblink. Is there some other way I can get the uninstall software downloaded - and then transferred to the computer (e.g. downloading it onto another machine, copying it onto a memory stick or burning it onto a CD, then loading it onto the affected computer)?

Alternatively, since Microsoft Outlook is receiving e-mails, I wonder if the Internet Explorer 8 browser is at fault. How might I re-load it whilst having this faulty internet access, which won't let me download online?


do you have a work IT dept - you may not be able to do this on a company PC - and making any changes can be in breach of any Company policies - so be aware of that before proceeding

i would remove norton and see if that resolves the issue - if so - you can always re-install - so make sure you know any subscriptions

--------------------------------------------------------------

Norton Removal Tool
I would recommend that you restart the PC and run the removal tool for a second time - I have found instances where the removal tool needs to be run twice to fully remove all traces of norton and symantec from the PC
https://www-secure.symantec.com/nor...t=Norton Core&pvid=f-core-cur&version=current

All Versions - The Norton Removal Tool uninstalls all Norton 2010/2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer.
http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

--------------------------------------------------------------
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
(e.g. downloading it onto another machine, copying it onto a memory stick or burning it onto a CD, then loading it onto the affected computer)?
that's exactly what you can do

Alternatively, since Microsoft Outlook is receiving e-mails, I wonder if the Internet Explorer 8 browser is at fault. How might I re-load it whilst having this faulty internet access, which won't let me download online?
that can be a symptom of the firewall error - allow certain ports to work - whilst stopping others - so I would first try the removal tool
 
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