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Solved "Internet Access" on hotspot but not actually working

Discussion in 'Networking' started by t.wain, Nov 10, 2018.

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  1. t.wain

    t.wain Thread Starter

    Joined:
    Nov 10, 2018
    Messages:
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    So I made a hotspot on my phone, and when connecting my laptop to it I do get the "Connected" and "Internet access" messages. However, internet isn't working at all, not even a ping to google.com. Mobile data is obviously turned on on my phone, so it's not a matter of forgetting to do that. The laptop can connect just fine to other WiFi networks. It was also able to connect to my hotspot and browse the internet successfully until a couple of weeks ago. I have no idea what to do about it, googling only gives results about "No Internet access".

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 4
    RAM: 3914 Mb
    Graphics Card: Intel(R) HD Graphics 4000, 1829 Mb
    Hard Drives: C: 69 GB (22 GB Free); D: 314 GB (79 GB Free); E: 314 GB (26 GB Free); H: 0 GB (0 GB Free);
    Motherboard: Acer, VA70_HC
    Antivirus: None
     
  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
    Nov 28, 2005
    Messages:
    64,227
    First Name:
    Chuck
    Hi t.wain, and welcome to TSG.

    With the laptop showing a connection to your hotspot, please run the following commands one at a time from the command prompt and then copy and paste the full results into a Reply here.

    Code:
    IPCONFIG /ALL
    
    TRACERT 8.8.8.8
    
    Edit: Changed PING to TRACERT
     
  3. t.wain

    t.wain Thread Starter

    Joined:
    Nov 10, 2018
    Messages:
    3
    Code:
    C:\Users\***>ipconfig /all
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : ***-PC
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : somedomain.com
    
    Wireless LAN adapter Wireless Network Connection:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Atheros AR5BWB222 Wireless Network Adapte
    r
       Physical Address. . . . . . . . . : 2C-D0-5A-EC-D2-3B
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::a99d:46d4:770:4379%14(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.43.134(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : 11 noiembrie 2018 05:35:37
       Lease Expires . . . . . . . . . . : 11 noiembrie 2018 06:35:37
       Default Gateway . . . . . . . . . : 192.168.43.1
       DHCP Server . . . . . . . . . . . : 192.168.43.1
       DHCPv6 IAID . . . . . . . . . . . : 355258458
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-22-A5-8D-74-7C-05-07-F7-C6-DC
    
       DNS Servers . . . . . . . . . . . : 192.168.43.1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Ethernet adapter Local Area Connection:
    
       Connection-specific DNS Suffix  . : somedomain.com
       Description . . . . . . . . . . . : Qualcomm Atheros AR8151 PCI-E Gigabit Eth
    ernet Controller (NDIS 6.20)
       Physical Address. . . . . . . . . : 7C-05-07-F7-C6-DC
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::5143:6895:55e0:850c%11(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.22.95(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.128
       Lease Obtained. . . . . . . . . . : 11 noiembrie 2018 02:45:10
       Lease Expires . . . . . . . . . . : 11 noiembrie 2018 09:57:11
       Default Gateway . . . . . . . . . : 192.168.22.126
       DHCP Server . . . . . . . . . . . : 192.168.22.126
       DHCPv6 IAID . . . . . . . . . . . : 293340423
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-22-A5-8D-74-7C-05-07-F7-C6-DC
    
       DNS Servers . . . . . . . . . . . : 192.168.22.126
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Tunnel adapter isatap.somedomain.com:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : somedomain.com
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.{87CF124A-948F-4EB8-AB95-878D1A9DC680}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.{24A07C4F-884C-4237-B0C2-E37506F680AF}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    C:\Users\***>tracert 8.8.8.8
    
    Tracing route to google-public-dns-a.google.com [8.8.8.8]
    over a maximum of 30 hops:
    
      1     *        *        *     Request timed out.
      2     *        *        *     Request timed out.
      3     *        *        *     Request timed out.
      4     *        *        *     Request timed out.
      5     *        *        *     Request timed out.
      6     *        *        *     Request timed out.
      7     *        *        *     Request timed out.
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    
    Trace complete.
     
  4. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
    Nov 28, 2005
    Messages:
    64,227
    First Name:
    Chuck
    The IPCONFIG results look like your laptop was connected to networks both by an Ethernet cable (192.168.22.126 gateway) and WiFi (192.168.43.1 gateway). That could throw off some of the test results if that was the case. Did you have two connections going at the same time?

    The TRACERT results have me scratching my head. The command was able to connect to your local Gateway (router), which also is the local DNS server, to do a reverse DNS lookup of the 8.8.8.8 IP address. That is how the command can show the "google-public-dns-a.google.com" results. The first hop of the TRACERT command should be the ping time between your computer and your local Gateway. The results show that the connection failed. I will need to do some research in the morning to see if anything other than a dual connection could cause that.
     
  5. t.wain

    t.wain Thread Starter

    Joined:
    Nov 10, 2018
    Messages:
    3
    Huh. I had only turned off my PPPoE connection, but kept the Ethernet cable plugged in. After plugging it off, the connection to the hotspot started working normally (and now it works with the cable back in as well).
     
  6. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
    Nov 28, 2005
    Messages:
    64,227
    First Name:
    Chuck
    Glad to hear you got it working. I have no explanation how unplugging the Ethernet cable in Windows 7 would make the WiFi connection functional.
     
  7. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,675
    First Name:
    James
    It's most likely that the computer was getting confused on which route to take. I have seen this before but that was a long time ago. Usually computers will go through the fastest connection (Ethernet in this case) so why it didn't work is interesting.
     
  8. RT

    RT

    Joined:
    Aug 20, 2000
    Messages:
    11,277
    As an aside, when ever I look at a Tech Guy Sys Info result and I see "Antivirus: None" listed, I have to ask... You have one that the TSG utility does not recognize, or are you skating on thin ice?
     
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