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Internet and updates

Discussion in 'Networking' started by logwalk, Feb 1, 2015.

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  1. logwalk

    logwalk Thread Starter

    Joined:
    Feb 1, 2015
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    Okay, so here's the deal. Just yesterday my laptop, an HP envy, was working perfectly fine. I tried to update it, as I had not in a couple months, and it turned the ability for Wi-Fi off. I can no longer even find the Wi-Fi in my house and I called tech support for the problem, but it was going to cost 80 dollars. So I got an Ethernet cable, thinking it would help to finish the update, but now none of the settings pages on the computer will even load. I have no idea what to do, please help?
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
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    First Name:
    Wayne
    can you explain

    what version of windows are you running

    can we see an ipconfig /all please

    ------------------------------------------------------------------------
    ipconfig /all

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

    For Windows 8
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
    Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    For windows version, XP, Vista, W7
    Hold the Windows key and press R

    Now type CMD

    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
  3. logwalk

    logwalk Thread Starter

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    I have no knowledge of technology, so I have no clue what you mean by that
     
  4. logwalk

    logwalk Thread Starter

    Joined:
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    I'm sorry, I have no idea what you mean by that
     
  5. etaf

    etaf Moderator

    Joined:
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    Messages:
    65,371
    First Name:
    Wayne
    the instructions for ipconfig /all - should be easily followed - let me know which bit does not work for you

    windows version - should tell you when the PC starts - windows XP, Vista, 7, 8, 8.1

    i dont understand what you meant by
    so i had hoped you could provide a lot more detail
     
  6. logwalk

    logwalk Thread Starter

    Joined:
    Feb 1, 2015
    Messages:
    4
    I am running Windows 8. When I try to open any of the settings pages, such as control panel or wifi settings, there is a loading circle that does not stop loading for hours.
     
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