Internet and updates

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

logwalk

Thread Starter
Joined
Feb 1, 2015
Messages
4
Okay, so here's the deal. Just yesterday my laptop, an HP envy, was working perfectly fine. I tried to update it, as I had not in a couple months, and it turned the ability for Wi-Fi off. I can no longer even find the Wi-Fi in my house and I called tech support for the problem, but it was going to cost 80 dollars. So I got an Ethernet cable, thinking it would help to finish the update, but now none of the settings pages on the computer will even load. I have no idea what to do, please help?
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,474
but now none of the settings pages on the computer will even load.
can you explain

what version of windows are you running

can we see an ipconfig /all please

------------------------------------------------------------------------
ipconfig /all

We would like to see the results from an ipconfig /all - post back the results in a reply here.

If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

For Windows 8
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

For windows version, XP, Vista, W7
Hold the Windows key and press R

Now type CMD

Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------
 

logwalk

Thread Starter
Joined
Feb 1, 2015
Messages
4
I have no knowledge of technology, so I have no clue what you mean by that
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,474
the instructions for ipconfig /all - should be easily followed - let me know which bit does not work for you

windows version - should tell you when the PC starts - windows XP, Vista, 7, 8, 8.1

i dont understand what you meant by
but now none of the settings pages on the computer will even load.
so i had hoped you could provide a lot more detail
 

logwalk

Thread Starter
Joined
Feb 1, 2015
Messages
4
I am running Windows 8. When I try to open any of the settings pages, such as control panel or wifi settings, there is a loading circle that does not stop loading for hours.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top