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Internet browsers going slow

Discussion in 'Windows 8' started by fantasygirlxo, Feb 2, 2013.

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  1. fantasygirlxo

    fantasygirlxo Thread Starter

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    I use Chrome and of course my laptop has IE. Last night Chrome started going slow; it would only load some pages, codes to the page would come up and some pages wouldn't even work. I tried IE and it did the same. I got up today and it was doing the same thing. I was able to look it up and someone had told someone else to uninstall bonjour. Since I had that on my laptop I uninstalled that and than my browsers weren't even getting net. Since I don't have Windows 8 disk and my computer isn't backed up I knew I couldn't restore the whole laptop. So I restored it back to Thursdays date. It seem to help because now my laptop is fine. I just don't know if this could happen again? Right now I'm running malewearbytes in full scan, it's been going for four hours and so far no threats. Does anyone know what it could have been? Could it happen again?
     
  2. TerryNet

    TerryNet Moderator

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    It could have been--let me stress could have, no way for me to know--that Windows "updated" your network adapter with the wrong driver. If that is what happened it could, and probably will, happen again.

    You could look now at the Driver details for your network adapter and write it (the version) down. If the same problem happens then look to see if the driver was changed.

    To protect yourself from drivers being changed without your knowledge: Control Panel - Devices and Printers - right click on your computer icon - Device installation settings - select "No, let me choose what to do" and "Never install driver software from Windows Update."
     
  3. fantasygirlxo

    fantasygirlxo Thread Starter

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    Thank you so much for taking the time to reply back. How would I go about looking for the driver details?
     
  4. TerryNet

    TerryNet Moderator

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    In Device Manager right click on the network adapter (or any other device of interest) - Properties - Driver. You will see the Provider, Date, Version and other info.
     
  5. fantasygirlxo

    fantasygirlxo Thread Starter

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    This is all I get when I right click on the network adapter.
    [​IMG]
     
  6. TerryNet

    TerryNet Moderator

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    Click on the triangle in front of Network Adapters to see the list of adapters. Right click on the one you are using.
     
  7. fantasygirlxo

    fantasygirlxo Thread Starter

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    I have no idea which one I'm using. Is there a way to find out?
     
  8. TerryNet

    TerryNet Moderator

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    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  9. fantasygirlxo

    fantasygirlxo Thread Starter

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    Alright, when I did the select all it would not do anything so I deselect and hit enter and this came up. I hope I did the attachment right.

    Copying ipconfig /all here (mod):

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\Manda>IPCONFIG/ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : MandaBear
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 16-E5-43-B2-D9-90
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter mandas internet:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Qualcomm Atheros AR9485 802.11b/g/n WiFi
    Adapter
    Physical Address. . . . . . . . . : 74-E5-43-B2-D9-90
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : fdb8:ba2a:d8db:0:14cd:8a1a:d62c:37b7(Pref
    erred)
    Temporary IPv6 Address. . . . . . : fdb8:ba2a:d8db:0:d9fc:5e58:afa9:272c(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::14cd:8a1a:d62c:37b7%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.111(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, February 2, 2013 12:56:27 PM
    Lease Expires . . . . . . . . . . : Tuesday, February 5, 2013 12:26:20 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 326427971
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-EB-90-C3-78-E3-B5-7C-14-7E

    DNS Servers . . . . . . . . . . . : 8.8.8.8
    8.8.4.4
    209.55.27.13
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 78-E3-B5-7C-14-7E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{416E6AA1-1188-4938-A06E-9D63136D012C}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:3ca6:c7a:bdff:a316(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::3ca6:c7a:bdff:a316%16(Preferred)
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 520093696
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-EB-90-C3-78-E3-B5-7C-14-7E

    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Manda>
     

    Attached Files:

  10. TerryNet

    TerryNet Moderator

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    That shows a wireless connection; so, at least at that time, you were using the Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter.
     
  11. fantasygirlxo

    fantasygirlxo Thread Starter

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    Okay I saved the info, but what can I do to stop this from happening again?
     
  12. TerryNet

    TerryNet Moderator

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    We don't actually know what the cause was. If it was an incorrect driver update see the last paragraph of post # 2 for a preventive measure.
     
  13. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    If it should happen again someone has set DNS servers
    8.8.8.8 and 8.8.4.4.

    are Google
    https://developers.google.com/speed/public-dns/docs/using

    and
    209.55.27.13

    is Integrated Broadband Services

    I am not suggesting that using these DNS servers was the cause of the problem.
    Many people prefer to use them

    If it happens again I would try as per my screenshot
    However you may be perhaps better advised to come back here for help
     

    Attached Files:

    • dns.jpg
      dns.jpg
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  14. fantasygirlxo

    fantasygirlxo Thread Starter

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    Alright, I don't know what all that means. :) If it happens again I'll be sure to try to come back on here for help.
     
  15. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Well it means that you are using those specific DNS servers rather than as per my screenshot

    to change you go control panel network and sharing centre, then click on left pane change adapter settings
    right click the wireless adapter, click properties, in the white window, scroll to the Internet Protocol IPV4 and another 6.

    Select one by clicking once on that entry to highlight and then click on the properties button below
    A new window will open as per my screenshot, but yours will NOT have checked Obtain automatically for the DNS.

    As I said it may not have been the problem, but I would try it in any case and see if there is any noticeable improvement
     
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