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Internet Browsers will not load any pages. HiJackThis.

Discussion in 'Virus & Other Malware Removal' started by Caddy2187, Dec 30, 2010.

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  1. Caddy2187

    Caddy2187 Thread Starter

    Joined:
    Jan 28, 2010
    Messages:
    8
    Hi, My problem is that none of my internet browsers will open any webpages. I have IE, Firefox and Chrome, and none will load any pages. I looked on the forums and I reset the proxy settings as instructed and this seems to have fixed the problem, but I was told to run HiJackThis but i dont really understand the log that was created, if I have anything untoward or what to fix?
    Can anyone help me,
    Thanks in advance.
     
  2. CatByte

    CatByte Malware Specialist

    Joined:
    Feb 24, 2009
    Messages:
    3,930
    Please run the following programs and post the logs so i can see them


    Please download DDS from either of these links

    LINK 1
    LINK 2

    and save it to your desktop.
    • Disable any script blocking protection
    • Double click dds to run the tool.
    • When done, two DDS.txt's will open.
    • Save both reports to your desktop.
    ---------------------------------------------------
    Please include the contents of the following in your next reply:

    DDS.txt
    Attach.txt.


    NEXT


    Download GMER Rootkit Scanner from here to your desktop. It will be a randomly named executable.
    • Double click the exe file.
    • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO, then use the following settings for a more complete scan.

      [​IMG]
      Click the image to enlarge it
    • In the right panel, you will see several boxes that have been checked. Ensure the following are unchecked
      • IAT/EAT
      • Drives/Partition other than Systemdrive (typically C:\)
      • Show All (don't miss this one)
    • Then click the Scan button & wait for it to finish.
    • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
    • Save it where you can easily find it, such as your desktop, and attach it in reply.

    **Caution**
    Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
     
  3. Caddy2187

    Caddy2187 Thread Starter

    Joined:
    Jan 28, 2010
    Messages:
    8
    Thank you very much for the very thorough reply. I'm sorry it has taken me so long to get back to you, I hope I haven't annoyed you, I'm am working away from home and was having problems with internet connection. I have followed your instructions and I have attached all of the files that were produced during the scans.

    Thank you.
     

    Attached Files:

  4. CatByte

    CatByte Malware Specialist

    Joined:
    Feb 24, 2009
    Messages:
    3,930
    Hi,

    Please do the following:

    Download ComboFix from one of the following locations:
    Link 1
    Link 2

    VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

    * IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
    • Double click on ComboFix.exe & follow the prompts.
    As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

    [​IMG]

    • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    [​IMG]

    • Click on Yes, to continue scanning for malware.
    When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
    Notes:
    1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
     
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