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Internet connected but cannot use IE, MSN, Outlook

Discussion in 'Web & Email' started by alisa815, Aug 1, 2006.

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  1. alisa815

    alisa815 Thread Starter

    Aug 1, 2006
    I have tried to dial up with many ISPs. My modem can connect to the internet. The internet status is like this [​IMG]
    The “Sent” and “Received” works fine.
    However, I cannot connect to the web site or MSN. I cannot even use Outlook to send and receive mail. Please see [​IMG]
    and [​IMG]
    I already TURN OFF the firewall. However, it does not work.
    I ran IPCONFIG. The result said MEDIA DISCONNECTED. Please see [​IMG]
    Also, I test my modem using HELP command in my Windows XP, the result is [​IMG]
    You can see that there are some FAIL.
    I think that the problem occurred after Norton Systemworks ran Live Update and I tried to stop the process. I do not know whether during that time, Norton sent any Virus or program to lock my system or not. However, I already used Symantec Removal Utility to remove all the program. I then scanned the Virus but did not find one.
    Please help if you can. With great thanks in advance.
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