Internet Connected IE and Chrome wont work

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DPowell

Thread Starter
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Apr 5, 2019
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My Internet is connected. It shows that it is connected on my computer. Internet Explorer will not load at all. I click on the icon or go through the menú and nothing happens. Google open to a blank page but does not load. Nothing has worked to fix it. Please help.
 
Joined
Sep 21, 2007
Messages
14,064
Are you using Wi-Fi ? If so, then test with a Ethernet cable to see if router, cable and jack and Windows networking is working first.
 

plodr

Liz
Joined
Jun 27, 2014
Messages
24,211
What security software is on the computer? Firewall, antivirus, malware detector
 

DPowell

Thread Starter
Joined
Apr 5, 2019
Messages
5
We have reset módem and router multiple times. Webroot secure anywhere is the security software.
 

Fireflycph

Morten
Joined
Apr 1, 2016
Messages
1,562
Can you go to a command prompt and type "Ping google.com" (without exclamation marks)

Also check the IP configuration by typing "ipconfig /all >c:\ip.txt" (again, without exclamation marks)

That'll create a text file called - yep, you got it - IP.TXT on the root of C: Edit that file, copy everything and paste it here. Or attach it and upload.
 
Joined
Sep 21, 2007
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14,064
Right click on Command Prompt choose Run as Admin. Then try the "ipconfig /all >c:\ip.txt"
 

plodr

Liz
Joined
Jun 27, 2014
Messages
24,211
Is the computer you are currently using in your home?

Obviously, you are logged in on a limited user account. Why?
 

Fireflycph

Morten
Joined
Apr 1, 2016
Messages
1,562
WHen did this begin?

Have you tried to restore to a previous system state?

If your modem and router are two separate devices, have you tried to go straight from the modem to the PC?

And as Liz said, "Why a limited user account"?
 
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