Internet connected, then drops to limited connectivity

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brittanyl

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Joined
Dec 26, 2010
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1
My internet connection is strong, all 5 bars. Randomly though, the connection will be dropped down to Limited Connectivity. Once I disconnect, then reconnect, the internet connection is fine. I can continue browsing with full signal strength. A few minutes later, it's been dropped to limited connectivity again.

We have three laptops in the house. The two Dell's we have are both dropping the internet. The HP laptop hasn't dropped once. My laptop has never had this problem on any other networks I use (I'm only home for the month from school). My parents have said that they never had this problem before on the other Dell either. The fact that the HP still hasn't dropped the connection once makes me thing it might not be the router? I have no idea. Any suggestions???
 

etaf

Wayne
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Joined
Oct 2, 2003
Messages
65,456
Are all Machines connected by wireless

A bit contradictory really -
The HP laptop hasn't dropped once. My laptop has never had this problem on any other networks I use
Lets assume a PC issue as other devices are solid assuming they are connected in the same way - ie cable or wireless

I would suggest first looking at the DELL service TAG numbers on a label on the PC and using that info to goto the dell website and updating the network adapter drivers

If wireless lets see an xirrus screen shot - it maybe interference - but would expect all to drop connection

Lets also see the ipconfig /all and ping tests when its working and also when it disconnects - see below

------------------------------------------------------------------------
{run Xirrus Wi-Fi Inspector} Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/library/wifitools.php
Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
Then run and install the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
------------------------------------------------------------------------

------------------------------------------------------------------------
{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all

A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy

then reply here and
control key + V to paste
------------------------------------------------------------------------
{Ping Tests}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------
 
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