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Internet connection drops and comes up at random intervals

Discussion in 'Networking' started by Akonam, Mar 21, 2015.

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  1. Akonam

    Akonam Thread Starter

    Joined:
    Mar 21, 2015
    Messages:
    3
    My internet connection drops and comes up at random intervals, like it drops for 5-10 seconds and comes up and stays for half an hour and sometimes it dorps for 15min. and comes up for 5-10 seconds..... anyways, the router lights go down too(except wireless and power indicator) :mad: :mad: :mad: Please need help on this........ Here's details:-


    Operating System
    Microsoft Windows 7 Home Premium 32-bit SP1
    CPU
    Intel Core i7 2630QM @ 2.00GHz 65 °C
    Sandy Bridge 32nm Technology
    RAM
    4.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
    Motherboard
    Hewlett-Packard 1656 (CPU1) 64 °C
    Graphics
    Generic PnP Monitor ([email protected])
    Intel HD Graphics Family (HP)
    Radeon HD 6490M (HP)
    Hard Drives
    466GB Hitachi HTS725050A9A364 ATA Device (SATA) 45 °C
    Optical Drives
    hp DVD A DS8A5LH ATA Device
    DTSOFT Virtual CdRom Device
    Audio
    High Definition Audio Device


    If you need more, please tell me..........:eek:
     
  2. Akonam

    Akonam Thread Starter

    Joined:
    Mar 21, 2015
    Messages:
    3
    Here's extra details:-


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
    Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz, x64 Family 6 Model 42 Stepping 7
    Processor Count: 8
    RAM: 2509 Mb
    Graphics Card: Radeon (TM) HD 6490M, 1024 Mb
    Hard Drives: C: Total - 232001 MB, Free - 19558 MB; D: Total - 14780 MB, Free - 542 MB; F: Total - 129701 MB, Free - 77340 MB; G: Total - 100149 MB, Free - 53957 MB; H: Total - 99 MB, Free - 88 MB;
    Motherboard: Hewlett-Packard, 1656
    Antivirus: avast! Antivirus, Updated and Enabled
     
  3. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,610
    First Name:
    Terry
    What do those lights indicate?

    Do you have a separate modem? If so, what do its LEDs indicate during the outages?
     
  4. Akonam

    Akonam Thread Starter

    Joined:
    Mar 21, 2015
    Messages:
    3
    The lights are:- Power, 4 lights for 4 cables connected to it (they light up when I connect the corresponding cable to my computer), Wireless, DSL, Internet.

    I don't have a seperate modem.
     
  5. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,610
    First Name:
    Terry
    So the LEDs on the modem/router are indicating a loss of the DSL connection. That could be an ISP problem, or defective modem/router, or a problem with your (phone) wiring or a missing or defective filter. Remove all devices except the modem/router from your phone lines. If the disconnects stop, then add devices back one at a time until you determine which device or filter (probably the filter) is the culprit.
     
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