Internet connection drops and comes up at random intervals

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Akonam

Thread Starter
Joined
Mar 21, 2015
Messages
3
My internet connection drops and comes up at random intervals, like it drops for 5-10 seconds and comes up and stays for half an hour and sometimes it dorps for 15min. and comes up for 5-10 seconds..... anyways, the router lights go down too(except wireless and power indicator) :mad: :mad: :mad: Please need help on this........ Here's details:-


Operating System
Microsoft Windows 7 Home Premium 32-bit SP1
CPU
Intel Core i7 2630QM @ 2.00GHz 65 °C
Sandy Bridge 32nm Technology
RAM
4.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Hewlett-Packard 1656 (CPU1) 64 °C
Graphics
Generic PnP Monitor ([email protected])
Intel HD Graphics Family (HP)
Radeon HD 6490M (HP)
Hard Drives
466GB Hitachi HTS725050A9A364 ATA Device (SATA) 45 °C
Optical Drives
hp DVD A DS8A5LH ATA Device
DTSOFT Virtual CdRom Device
Audio
High Definition Audio Device


If you need more, please tell me..........:eek:
 

Akonam

Thread Starter
Joined
Mar 21, 2015
Messages
3
Here's extra details:-


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz, x64 Family 6 Model 42 Stepping 7
Processor Count: 8
RAM: 2509 Mb
Graphics Card: Radeon (TM) HD 6490M, 1024 Mb
Hard Drives: C: Total - 232001 MB, Free - 19558 MB; D: Total - 14780 MB, Free - 542 MB; F: Total - 129701 MB, Free - 77340 MB; G: Total - 100149 MB, Free - 53957 MB; H: Total - 99 MB, Free - 88 MB;
Motherboard: Hewlett-Packard, 1656
Antivirus: avast! Antivirus, Updated and Enabled
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,407
anyways, the router lights go down too(except wireless and power indicator)
What do those lights indicate?

Do you have a separate modem? If so, what do its LEDs indicate during the outages?
 

Akonam

Thread Starter
Joined
Mar 21, 2015
Messages
3
The lights are:- Power, 4 lights for 4 cables connected to it (they light up when I connect the corresponding cable to my computer), Wireless, DSL, Internet.

I don't have a seperate modem.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,407
So the LEDs on the modem/router are indicating a loss of the DSL connection. That could be an ISP problem, or defective modem/router, or a problem with your (phone) wiring or a missing or defective filter. Remove all devices except the modem/router from your phone lines. If the disconnects stop, then add devices back one at a time until you determine which device or filter (probably the filter) is the culprit.
 
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