Internet connection drops until i release and renew the ip...

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NABBDG

Thread Starter
Joined
Apr 20, 2009
Messages
56
Hello,

My internet connection is droping every couple minutes, and the only solution i've been able to find so far is to release and renew my ipconfig, it started happening about 2 weeks ago and its pretty annoying i cant have a simple skype call completed nor browse a site just nothing.

I've contacted my ISP and they say the modem and their end are fine, also i've noticed that when it drops i cant access the modem, tho some applications just seem to lag, as if there was a little connection? that doesnt really makes sense to me but its what it looks like.

I dont think its a virus because i have a legal license for Kaspersky Internet Security, and i dont think its KIS either because i've tryed disabling it, i do use Ccleaner a lot (like 20 times a day maybe more) but it has never caused any issues before.

Here are my system specs:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, Intel64 Family 6 Model 15 Stepping 11
Processor Count: 4
RAM: 8191 Mb
Graphics Card: NVIDIA GeForce 8800 GTS 512, 512 Mb
Hard Drives: C: Total - 99899 MB, Free - 51730 MB; D: Total - 376937 MB, Free - 163095 MB; E: Total - 953866 MB, Free - 315540 MB;
Motherboard: ASUSTeK Computer INC., P5Q PRO TURBO
Antivirus: Kaspersky Internet Security, Disabled

And i have a 4mb cable modem connection.

I really hope you guys can help me with this its really stressing, I THANK YOU IN ADVANCE FOR ALL AND ANY HELP YOU CAN PROVIDE.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,486
can we see the following when its working and then repeat ALL the tests when it disconnects

Are you connected to the router via a cable or via wireless - if wireless also inclue the xirrus screen shot

Are there any other devices connected and how connected wireless or cable to the router and do they work all OK ? -


------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router the next two
Ping google.com & Ping 209.183.226.152 tests the connection to internet , one by name and one by number which checks that the dns is working

------------------------------------------------------------------------

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

If you are using the Mac OS then use http://www.istumbler.net/
------------------------------------------------------------------------
 

NABBDG

Thread Starter
Joined
Apr 20, 2009
Messages
56
AS REQUESTED:


Windows IP Configuration
Host Name . . . . . . . . . . . . : Desktop-Nicolas
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Hamachi:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Hamachi Network Interface
Physical Address. . . . . . . . . : 7A-79-05-1C-E0-07
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 5.28.224.7(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Lease Obtained. . . . . . . . . . : Sunday, 13 de November de 2011 10:40:59 p.m.
Lease Expires . . . . . . . . . . : Tuesday, 13 de November de 2012 04:17:43 p.m.
Default Gateway . . . . . . . . . : 5.0.0.1
DHCP Server . . . . . . . . . . . : 5.0.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection 3:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20) #2
Physical Address. . . . . . . . . : 48-5B-39-05-54-F8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c72:e21:9bc6:6a39%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.13(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, 13 de November de 2011 10:41:03 p.m.
Lease Expires . . . . . . . . . . : Tuesday, 15 de November de 2011 04:17:44 a.m.
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 323509049
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-91-75-78-00-1A-92-77-F9-40
DNS Servers . . . . . . . . . . . : 200.118.2.88
190.157.2.140
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{56DC772E-4F36-4BBE-B076-6C1DCF0DFBCA}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3ccc:1cb6:45aa:dbf0(Preferred)
Link-local IPv6 Address . . . . . : fe80::3ccc:1cb6:45aa:dbf0%12(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{6019626E-DF04-42E1-9613-F1B73AF5B34B}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter 6TO4 Adapter:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:51c:e007::51c:e007(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Nicolás Bianchini>ipconfig /all > network.txt & network.txt
C:\Users\Nicolás Bianchini>ping 192.168.0.1
Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Users\Nicolás Bianchini>ping google.com
Pinging google.com [74.125.229.48] with 32 bytes of data:
Reply from 74.125.229.48: bytes=32 time=87ms TTL=55
Reply from 74.125.229.48: bytes=32 time=55ms TTL=55
Reply from 74.125.229.48: bytes=32 time=105ms TTL=55
Reply from 74.125.229.48: bytes=32 time=56ms TTL=54
Ping statistics for 74.125.229.48:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 55ms, Maximum = 105ms, Average = 75ms
C:\Users\Nicolás Bianchini>ping 209.183.226.152
Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=82ms TTL=48
Reply from 209.183.226.152: bytes=32 time=92ms TTL=48
Reply from 209.183.226.152: bytes=32 time=110ms TTL=48
Reply from 209.183.226.152: bytes=32 time=80ms TTL=48
Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 80ms, Maximum = 110ms, Average = 91ms
C:\Users\Nicolás Bianchini>

THANKS IN ADVANCE FOR YOUR HELP, i will post the no connection test when i get back home...
 

NABBDG

Thread Starter
Joined
Apr 20, 2009
Messages
56
AS REQUESTED:

Windows IP Configuration
Host Name . . . . . . . . . . . . : Desktop-Nicolas
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Hamachi:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Hamachi Network Interface
Physical Address. . . . . . . . . : 7A-79-05-1C-E0-07
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 5.28.224.7(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Lease Obtained. . . . . . . . . . : Sunday, 13 de November de 2011 10:40:59 p.m.
Lease Expires . . . . . . . . . . : Tuesday, 13 de November de 2012 04:17:43 p.m.
Default Gateway . . . . . . . . . : 5.0.0.1
DHCP Server . . . . . . . . . . . : 5.0.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection 3:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20) #2
Physical Address. . . . . . . . . : 48-5B-39-05-54-F8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c72:e21:9bc6:6a39%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.13(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, 13 de November de 2011 10:41:03 p.m.
Lease Expires . . . . . . . . . . : Tuesday, 15 de November de 2011 04:17:44 a.m.
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 323509049
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-91-75-78-00-1A-92-77-F9-40
DNS Servers . . . . . . . . . . . : 200.118.2.88
190.157.2.140
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{56DC772E-4F36-4BBE-B076-6C1DCF0DFBCA}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3ccc:1cb6:45aa:dbf0(Preferred)
Link-local IPv6 Address . . . . . : fe80::3ccc:1cb6:45aa:dbf0%12(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{6019626E-DF04-42E1-9613-F1B73AF5B34B}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter 6TO4 Adapter:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:51c:e007::51c:e007(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Nicolás Bianchini>ping 192.168.100.1
Pinging 192.168.100.1 with 32 bytes of data:
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time=1ms TTL=64
Reply from 192.168.100.1: bytes=32 time<1ms TTL=64
Reply from 192.168.100.1: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.100.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms
C:\Users\Nicolás Bianchini>ping google.com
Ping request could not find host google.com. Please check the name and try again
.
C:\Users\Nicolás Bianchini>

Forgot to write down the other number, will update on that... Im conected through a cable to the modem, about 3 to 5 other devices conect to the same modem via wireless but not at the same time because ISP has a 4 devices conection limit (wired+wireless).

AS ALWAYS THANK YOU VERY MUCH FOR YOUR HELP.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,486
not sure why 192.168.100.1 gave you a reply - something must be on the system with that IP

the default gateway is 192.168.0.1 - so thats the number to ping
Forgot to write down the other number, will update on that... Im conected through a cable to the modem, about 3 to 5 other devices conect to the same modem via wireless but not at the same time because ISP has a 4 devices conection limit (wired+wireless)
anyone else having the problem at all
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,423
not sure why 192.168.100.1 gave you a reply
FYI--that's the modem. For examples, my Motorola modem has that IP and I can ping it; at least one Motorola modem/router combo can be addressed both by its router's LAN IP and by its modem IP (192.168.100.1).
 

NABBDG

Thread Starter
Joined
Apr 20, 2009
Messages
56
anyone else having the problem at all
One of the users has complained about it...

FYI--that's the modem. For examples, my Motorola modem has that IP and I can ping it; at least one Motorola modem/router combo can be addressed both by its router's LAN IP and by its modem IP (192.168.100.1).
Yep i use that IP to restart it, portforward and check conection status...

Should i still ping the other address?

AS ALWAYS THANKS IN ADVANCE FOR YOUR HELP AND TIME.
 

NABBDG

Thread Starter
Joined
Apr 20, 2009
Messages
56
AS REQUESTED:

Windows IP Configuration
Host Name . . . . . . . . . . . . : Desktop-Nicolas
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Hamachi:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Hamachi Network Interface
Physical Address. . . . . . . . . : 7A-79-05-1C-E0-07
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 5.28.224.7(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Lease Obtained. . . . . . . . . . : Sunday, 20 de November de 2011 05:19:47 p.m.
Lease Expires . . . . . . . . . . : Tuesday, 20 de November de 2012 01:25:33 p.m.
Default Gateway . . . . . . . . . : 5.0.0.1
DHCP Server . . . . . . . . . . . : 5.0.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection 3:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20) #2
Physical Address. . . . . . . . . : 48-5B-39-05-54-F8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c72:e21:9bc6:6a39%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.13(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, 21 de November de 2011 01:25:19 p.m.
Lease Expires . . . . . . . . . . : Tuesday, 22 de November de 2011 01:25:19 a.m.
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 323509049
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-91-75-78-00-1A-92-77-F9-40
DNS Servers . . . . . . . . . . . : 200.118.2.88
190.157.2.140
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{56DC772E-4F36-4BBE-B076-6C1DCF0DFBCA}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3ccc:1cb6:45aa:dbf0(Preferred)
Link-local IPv6 Address . . . . . : fe80::3ccc:1cb6:45aa:dbf0%12(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{6019626E-DF04-42E1-9613-F1B73AF5B34B}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter 6TO4 Adapter:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:51c:e007::51c:e007(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Nicolás Bianchini>ipconfig /all > net.txt & net.txt
C:\Users\Nicolás Bianchini>ping 192.168.0.1
Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms
C:\Users\Nicolás Bianchini>ping google.com
Ping request could not find host google.com. Please check the name and try again
.
C:\Users\Nicolás Bianchini>ping 209.183.226.152
Pinging 209.183.226.152 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\Nicolás Bianchini>

THANK YOU FOR YOUR HELP AND TIME, sorry for the delay its been days without a stable conection...
 

jiml8

Guest
Joined
Jul 2, 2005
Messages
2,634
The problem is upstream of your modem. The problem could be the cable side of the modem itself, in the cabling to the next router upstream, or in the next router upstream.

I've heard stories about Motorola modems going bad, so that's where I'd start. What happens when you remove power from the modem, then plug it back in and allow it to reconnect?

You might also browse into the modem and see what its settings and logs have to say.
 

NABBDG

Thread Starter
Joined
Apr 20, 2009
Messages
56
Hey, according to my ISP theres nothing wrong with the modem and I couldnt tell what the problem might be from looking at the logs, dont have enough knowledge.

when i reset the modem the bad way it works again... most of the times..

any suggestions?

THANKS FOR YOUR HELP!!!
 

jiml8

Guest
Joined
Jul 2, 2005
Messages
2,634
Regardless of what your ISP says, the problem is upstream of your modem, and appears to be a DNS failure. That is suggested from your post 10 where you successfully pinged techguy.org by its IP address while failing to ping google.com when specifying the site by name.

You might try using different DNS servers than those provided by your ISP. I have that problem here sometimes; the ISP's DNS goes down and all browsing stops except that browsing I do through TOR. I have not had the problem since adding a DNS that is way outside the ISP's system. Search for publicly available DNS in your region.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,486

NABBDG

Thread Starter
Joined
Apr 20, 2009
Messages
56
what do you mean - "bad way!
Errmm pulling the power plug...

Ive configured my connection to use google's DNS server, so far so good, ill post back on it...

AS ALWAYS THANK YOU VERY MUCH
 
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