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Internet Connection issue ..

Discussion in 'Networking' started by Novice01, Oct 23, 2018.

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  1. Novice01

    Novice01 Thread Starter

    Joined:
    Oct 23, 2018
    Messages:
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    Hi guys.

    Thanks for accepting me on here.

    Basically I have an Acer laptop and have tried to use it several times over the past few weeks but it doesn’t seem to be connecting to my WiFi?

    When I click on the “ set up new connection “ option ( or whatever it’s called) it just doesn’t do anything, however occasionally it will show an error code of “ 0x8007045A“

    Is anyone able to help at all ?

    Regards
     
  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
    Nov 28, 2005
    Messages:
    62,679
    First Name:
    Chuck
    Hi Novice01, and welcome to TSG.

    Please read through this old thread by another member that was getting the same error message and the solution that worked for them.

    https://forums.techguy.org/threads/wont-connect-to-wifi-error-code-0x8007045a.1157912/

    If it doesn't work for you, please let us know ...

    1) Full model number of your laptop

    2) What version of Windows you are running?

    3) Are other devices able to connect to your WiFi access point?

    4) Is your laptop able to connect to other WiFi access points, such as at a coffee shop or library?

    I will ask a moderator to review and possibly move this to our networking forum.
     
  3. Novice01

    Novice01 Thread Starter

    Joined:
    Oct 23, 2018
    Messages:
    2
    Hi.

    Thanks for your reply.
    I have tried the command prompt procedure but still no joy.
    Laptop is an Acer KAV60, everything else seems to be working fine, it’s just will
    Not pick up any internet connections either WiFi or even an Ethernet.

    I have iPads, iPods, etc and all are running fine from the router I’m trying to connect to, also I have tried to connect it publicly ( cafe etc ) still nothing.

    Regards
     
  4. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
    Nov 28, 2005
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    62,679
    First Name:
    Chuck
    That is a fairly old model notebook computer and is listed as being sold with MS-Windows XP Home. Are you still runing Windows XP on it?

    Does the Windows Hardware Device Manager show the wired and wireless networking hardware? If so, are there any red or yellow warning icons for either the Wireless of Wired network hardware?

    I am not sure if this applies to your particular notebook computer, but on some notebook computers the networking hardware is disabled in the BIOS in order to extend battery life. You should check the BIOS settings to see if the networking hardware is listed and enabled.
     
  5. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    17,684
    First Name:
    Liz
    So far I have not been able to find a manual. I did find this
    Is the light showing that wifi is turned on? If not, can it be turned on?

    If that doesn't work, you have two choices: replace the internal wireless card or use a wifi dongle through a USB port.

    One caution: if you are still using XP, the current dongles might not have a driver for XP since support stopped in 2014.
     
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