Internet Connection issue ..

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Novice01

Thread Starter
Joined
Oct 23, 2018
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2
Hi guys.

Thanks for accepting me on here.

Basically I have an Acer laptop and have tried to use it several times over the past few weeks but it doesn’t seem to be connecting to my WiFi?

When I click on the “ set up new connection “ option ( or whatever it’s called) it just doesn’t do anything, however occasionally it will show an error code of “ 0x8007045A“

Is anyone able to help at all ?

Regards
 

cwwozniak

Chuck
Trusted Advisor
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Nov 28, 2005
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Hi Novice01, and welcome to TSG.

Please read through this old thread by another member that was getting the same error message and the solution that worked for them.

https://forums.techguy.org/threads/wont-connect-to-wifi-error-code-0x8007045a.1157912/

If it doesn't work for you, please let us know ...

1) Full model number of your laptop

2) What version of Windows you are running?

3) Are other devices able to connect to your WiFi access point?

4) Is your laptop able to connect to other WiFi access points, such as at a coffee shop or library?

I will ask a moderator to review and possibly move this to our networking forum.
 

Novice01

Thread Starter
Joined
Oct 23, 2018
Messages
2
Hi.

Thanks for your reply.
I have tried the command prompt procedure but still no joy.
Laptop is an Acer KAV60, everything else seems to be working fine, it’s just will
Not pick up any internet connections either WiFi or even an Ethernet.

I have iPads, iPods, etc and all are running fine from the router I’m trying to connect to, also I have tried to connect it publicly ( cafe etc ) still nothing.

Regards
 

cwwozniak

Chuck
Trusted Advisor
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Joined
Nov 28, 2005
Messages
66,496
Laptop is an Acer KAV60
That is a fairly old model notebook computer and is listed as being sold with MS-Windows XP Home. Are you still runing Windows XP on it?

Does the Windows Hardware Device Manager show the wired and wireless networking hardware? If so, are there any red or yellow warning icons for either the Wireless of Wired network hardware?

I am not sure if this applies to your particular notebook computer, but on some notebook computers the networking hardware is disabled in the BIOS in order to extend battery life. You should check the BIOS settings to see if the networking hardware is listed and enabled.
 

plodr

Liz
Joined
Jun 27, 2014
Messages
21,568
So far I have not been able to find a manual. I did find this
Look below your arrow keys, near the bottom edge of the computer. There's a wireless indicator there, and on the edge itself there is a switch.
Is the light showing that wifi is turned on? If not, can it be turned on?

If that doesn't work, you have two choices: replace the internal wireless card or use a wifi dongle through a USB port.

One caution: if you are still using XP, the current dongles might not have a driver for XP since support stopped in 2014.
 
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