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Internet connection loss

Discussion in 'Networking' started by stuck, Oct 31, 2006.

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  1. stuck

    stuck Thread Starter

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    I have a netgear 834gt modem router and a wg111t adapter and my internet connection dies on me every 10 mins or so. I have to reboot the router to restart and reconnect to the internet.

    Is there anyway of solving this ?

    Ive never had this problem before as I had a Phillips sna6500 router and a phillips snu6500 adapter with a previous isp. Since switching over to the new one that told me I had to use their own router my internet connection is rather screwed up.

    Any tips to over come this ? PS my isp isnt helping (sky broadband) much so I thought Id ask here for advise.

    Thanks

    stuck
     
  2. ~Candy~

    ~Candy~ Retired Administrator

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    I'd suspect a router problem.
     
  3. TerryNet

    TerryNet Moderator

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    You said that your ISP hasn't helped much, but have they reviewed the WAN (internet) configuration with you--including having the correct MTU value for their network? Was this a pre-configured modem/router, or did you have to configure it?

    When you lose the internet connection, you still have the connection to the router, right? Does the modem/router have an error log? If so, are there any hints in there about the disconnects?
     
  4. stuck

    stuck Thread Starter

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    This is a preconfigured router with a fixed network key. i wouldnt be surprised if someone somewhere has deciphered the key and using it to their advantage to knock me off so to speak.

    if there are any errors where would they be found ?
     
  5. ~Candy~

    ~Candy~ Retired Administrator

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    Is this in your own house? Business? Or school or work environment?
     
  6. stuck

    stuck Thread Starter

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    It is in the house. Ive been live with the service since the 4th of october and have been plagued with this problem since I first took the service out.

    Even when connected via ethernet it dies on me requiring the router to be rebooted or switched off in order to re-enable internet activity.
     
  7. ~Candy~

    ~Candy~ Retired Administrator

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    I'd try a different router ;)
     
  8. TerryNet

    TerryNet Moderator

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    I partially agree with Candy. It could be wireless interference; so if you have any 2.4Ghz cordless phones unplug the base station and remove the battery from the phone(s). Alternatively, if you have the proper access to the router, you can disable the wireless network for a test.

    But, since it's a new service and an ISP supplied pre-configured router I think it is the responsibililty of your ISP to solve their problem or prove that it is not their problem. It could be that your service is poor because of distance or a loose connection in or outside your house.
     
  9. stuck

    stuck Thread Starter

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    I had a Philips wireless router and adapter working perfectly fine until I started with the netgear based service. The advantage of the netgear router is that there is a stronger signal strength between the router and the adapter. Unfortanately there is no consistent connection.

    Thanks for the feedback
     
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