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Internet Connection not working (DNS?)

Discussion in 'Networking' started by sleazypikachu, Jan 12, 2012.

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  1. sleazypikachu

    sleazypikachu Thread Starter

    Joined:
    Jan 12, 2012
    Messages:
    8
    I'm having trouble connecting to the internet in my new apartment. If I turn my computer off and on I can connect for a few minutes but it kicks me off shortly after, I know I need a few things for anyone to help me so I've already got most of the information I've seen asked for by other people.

    ISP: Comcast, I live in MA, United States
    Modem Model: Linksys, BEFCMU10 ver. 4
    Router Model: Buffalo Air Station, WHR-HP-G300N
    Connection: Wireless
    Encryption: I'm not sure if there is any used, or how to figure this out
    Network Card: Also, I'm not sure, my laptop has built in wireless
    Computer: Dell xps M1530
    Windows Version: Vista
     
  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,887
    can we see an xirrus screen shot and a ipconfig /all


    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.


    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

    If you are using the Mac OS then use http://www.istumbler.net/
    ------------------------------------------------------------------------


    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------
     
  3. sleazypikachu

    sleazypikachu Thread Starter

    Joined:
    Jan 12, 2012
    Messages:
    8
    Sorry for not getting back, and I appreciate your help, I was at work all day. I've finally done what you said, here's the picture of xirrus

    http://i44.photobucket.com/albums/f14/Sl0_M0/WifiTrouble.jpg

    And this is the text that came up with the ipconfig command you gave me


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Joe-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Dell Wireless 1505 Draft 802.11n WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-25-56-9A-42-11
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::931:e9ba:3f67:2620%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.11.42(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Friday, January 13, 2012 7:12:04 PM
    Lease Expires . . . . . . . . . . : Saturday, January 14, 2012 7:12:04 PM
    Default Gateway . . . . . . . . . : 192.168.11.1
    DHCP Server . . . . . . . . . . . : 192.168.11.1
    DNS Servers . . . . . . . . . . . : 192.168.11.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
    Physical Address. . . . . . . . . : 00-23-AE-21-F3-13
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{7177B17F-1132-4E04-9AC9-B64406DCD7AF}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{686A733A-2F0F-4714-92DB-BA89A057DA17}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  4. sleazypikachu

    sleazypikachu Thread Starter

    Joined:
    Jan 12, 2012
    Messages:
    8
    my wireless network is the one titled "apt 5"
     
  5. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,543
    Make sure you have the latest wireless driver from Dell's web site. Use your Service Tag for easier searching on Dell's site. Note that the wireless adapter's identity is revealed by the ipconfig /all and the Xirrus results: "Dell Wireless 1505 Draft 802.11n WLAN Mini-Card."

    If that doesn't help test w/o encryption on the router. If that works then try WPA-PSK encryption. To change the encryption login to the router using an ethernet connection, navigate to the wireless section, and look for the Encryption (or Security) Mode. It is now set to WPA2-PSK. For specifics consult the router user manual, which should be on a CD you got with the router or on Buffalo's web site.
     
  6. sleazypikachu

    sleazypikachu Thread Starter

    Joined:
    Jan 12, 2012
    Messages:
    8
    I don't really know how to do the driver thing, but I will try the encryption thing like you said. thank you
     
  7. TerryNet

    TerryNet Terry Moderator

    Joined:
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    What's your Service Tag?
     
  8. sleazypikachu

    sleazypikachu Thread Starter

    Joined:
    Jan 12, 2012
    Messages:
    8
  9. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,543
    Here is your list of drivers. Click on the circle in front of Network. Click on the first Download File button. Select For Single File Download via Browser. Click on Download Now. Save the file to your desktop (or wherever you prefer) and double click on it. It will install your wireless driver.
     
  10. sleazypikachu

    sleazypikachu Thread Starter

    Joined:
    Jan 12, 2012
    Messages:
    8
    I downloaded the driver, so far so good, I haven't lost connection again in the last 20 minutes. Thank you for your help. If it's not perminantly fixed I'll make a new topic here for sure. No where else has been as helpful

    I really appreciate it
     
  11. sleazypikachu

    sleazypikachu Thread Starter

    Joined:
    Jan 12, 2012
    Messages:
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    Apparently I spoke too soon... crapped out right after I posted that message
     
  12. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,887
    can we see another xirrus screen shot when the connection drops
    also when its working OK would you do the following three ping tests and post the results and then when the connection drops would you do all three ping tests again and post results


    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------
     
  13. sleazypikachu

    sleazypikachu Thread Starter

    Joined:
    Jan 12, 2012
    Messages:
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    Here are the 3 pings when I have connection.

    ---
    ping 192.168.11.1
    ---
    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    ms

    C:\Users\Joe>ping 192.168.11.1

    Pinging 192.168.11.1 with 32 bytes of data:
    Reply from 192.168.11.1: bytes=32 time=10ms TTL=64
    Reply from 192.168.11.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.11.1: bytes=32 time=2ms TTL=64
    Reply from 192.168.11.1: bytes=32 time=1ms TTL=64

    Ping statistics for 192.168.11.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 10ms, Average = 3ms

    C:\Users\Joe>


    ---
    ping google.com
    ---
    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Joe>ping google.com

    Pinging google.com [74.125.113.105] with 32 bytes of data:
    Reply from 74.125.113.105: bytes=32 time=47ms TTL=50
    Reply from 74.125.113.105: bytes=32 time=34ms TTL=50
    Reply from 74.125.113.105: bytes=32 time=36ms TTL=50
    Reply from 74.125.113.105: bytes=32 time=36ms TTL=50

    Ping statistics for 74.125.113.105:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 34ms, Maximum = 47ms, Average = 38ms

    C:\Users\Joe>

    ---
    ping 209.183.226.152
    ---
    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Joe>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 209.183.226.152: bytes=32 time=30ms TTL=48
    Reply from 209.183.226.152: bytes=32 time=23ms TTL=48
    Reply from 209.183.226.152: bytes=32 time=23ms TTL=48
    Reply from 209.183.226.152: bytes=32 time=25ms TTL=48

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 23ms, Maximum = 30ms, Average = 25ms

    C:\Users\Joe>


    AND HERE are the three when my connection drops

    ---
    ping 192.168.11.1
    ---
    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Joe>ping 192.168.11.1

    Pinging 192.168.11.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 192.168.11.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\Joe>

    ---
    ping google.com
    ---
    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.


    C:\Users\Joe>ping google.com
    Ping request could not find host google.com. Please check the name and try again
    .

    C:\Users\Joe>

    ---
    ping 209.183.226.152
    ---
    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Joe>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 209.183.226.152: bytes=32 time=28ms TTL=48
    Reply from 209.183.226.152: bytes=32 time=51ms TTL=48
    Reply from 209.183.226.152: bytes=32 time=24ms TTL=48
    Reply from 209.183.226.152: bytes=32 time=23ms TTL=48

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 23ms, Maximum = 51ms, Average = 31ms

    C:\Users\Joe>
     
  14. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,887
    i have been offline last week - whats the situation now
    would you redo the PING tests
     
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