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Internet Connection Probel

Discussion in 'Windows XP' started by G4CKT, Oct 11, 2008.

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  1. G4CKT

    G4CKT Thread Starter

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    Oct 11, 2008
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    Hi, I'm new to these forums but I just needed help fixing an error with my uncle's computer.

    I believe the computer is Dell and it has been working on the internet for quite some time. Recently though the internet stopped working and even after several restarts it still does not work. When I go to the CMD I type in ipconfig/renew and it comes up with something saying that there is an internal error and that the host cannot be reached. I phoned Telus because I thought it was just the internet that was down but they told me it was up and we went through a process of uninstalling the network hardware and then reinstalling. The computer can detect the Lan when it first boots up but when you remove the internet cord and plug it back in the Lan cannot be detected anymore. The tech support told me to phone microsoft to ask about installing certain things to allow the computer to detect the internet connection. I do not want to phone microsoft because my uncle does not have the programs and CD's.

    I was just wondering if anyone has had this problem and whether or not they know how to fix it. Also, where can I get the programs that need to be installed such as system discs. Thanks for the help.
     
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