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internet connection problem

Discussion in 'Networking' started by Hunterb95, Jun 29, 2012.

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  1. Hunterb95

    Hunterb95 Thread Starter

    Joined:
    Jun 29, 2012
    Messages:
    1
    I set up a computer in my room and I tried connecting it to the wifi in my house. It says that I'm connected to the wifi but I still can't get onto the internet. Please help if you can. The computer I'm running uses Windows xp.



    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Pentium(R) Dual-Core CPU E5200 @ 2.50GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 3061 Mb
    Graphics Card: Intel(R) G33/G31 Express Chipset Family, 256 Mb
    Hard Drives: C: Total - 293033 MB, Free - 42116 MB; D: Total - 12108 MB, Free - 2208 MB; I: Total - 953198 MB, Free - 5 MB;
    Motherboard: MSI, Boston
    Antivirus: Kaspersky Internet Security, Disabled
     
  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,965
    its possible Kaspersky may be blocking - the TSG utility has as disabled , which may not be correct

    any way can we see the following please
    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------
     
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