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Internet Connection Problems

Discussion in 'Web & Email' started by heb, Dec 20, 2011.

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  1. heb

    heb Thread Starter

    Dec 20, 2011
    Hi all,

    Having trouble connecting to internet via Ethernet cable after having a series of viruses.
    I have now cleared my laptop (Acer, unsure of model type/number, OS: Windows XP) using BullGuard and still cannot access the internet, it asks me to 'Save' or 'Run' the file when clicking on the icon.

    We have a router, that can connect via Ethernet cable or wirelessly, we don't use wireless however, as our house is hard wired and we forgot or wireless router passwords...

    Anyway, I've NEVER had this problem before and any help would be much appreciated!

    Thanks in ad
  2. Old Rich

    Old Rich

    Jan 17, 2003
    [​IMG] and welcome to the Forum


    Power Cycle everything . . Turn off the Modem, router and all pc's . . turn on the Modem and wait a few minutes for the lights to stabilize . . then turn on the router, then one pc at a time. See if you connect to the internet.

    Then: check your browser's settings, remove any proxy settings if foundhere's how.


    with the pc connected to the router, Click on Start . . Run . . type CMD

    At the > prompt type type the following command: IPCONFIG /ALL

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    Right click in the command window and choose Select All, then hit Enter. Come back here and Paste the results in a message.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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