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Internet Connection Problems

Discussion in 'Windows 7' started by Humanthe, Dec 26, 2015.

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  1. Humanthe

    Humanthe Thread Starter

    Joined:
    Dec 26, 2015
    Messages:
    2
    To start off, let me say that I'm a complete and utter noob to technical things. Sure I know how to install programs, use Windows Explorer, and use the control panel; but I'm entirely lost on most other things. It doesn't help that I grew up with a Mac. Also I'm a high school student, so I don't exactly have the time to invest my time completely in solving this problem on my own.

    Anyway, World of Warcraft is lagging really badly and I often get disconnected. I suspect that this issue is mostly my fault (most things are), but as I said, I'm a technical noob so I have no clue what to do.

    Err... here's this, if it's important. I suspect it is... I'll try to provide more details if needed.


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Dibbenshire
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 4:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 150Mbps Wireless 802.11b/g/n Nano USB Ada
    pter
    Physical Address. . . . . . . . . : 74-DA-38-65-FC-2E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2601:1c0:4801:70::e(Preferred)
    Lease Obtained. . . . . . . . . . : Saturday, December 26, 2015 1:39:11 PM
    Lease Expires . . . . . . . . . . : Wednesday, December 30, 2015 7:49:27 AM
    Link-local IPv6 Address . . . . . : fe80::44f3:8b80:77f1:2d95%21(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.0.0.16(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, December 26, 2015 1:39:10 PM
    Lease Expires . . . . . . . . . . : Saturday, January 02, 2016 1:48:39 PM
    Default Gateway . . . . . . . . . : 10.0.0.1
    DHCP Server . . . . . . . . . . . : 10.0.0.1
    DHCPv6 IAID . . . . . . . . . . . : 309647928
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-2D-AF-D3-44-8A-5B-CF-91-FF

    DNS Servers . . . . . . . . . . . : 2001:558:feed::1
    2001:558:feed::2
    75.75.75.75
    75.75.76.76
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Apple Mobile Device Ethernet
    Physical Address. . . . . . . . . : CE-08-E0-52-2A-D9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 44-8A-5B-CF-91-FF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{AAF1DC23-2B78-4A08-B87E-0C73B66EDC3E}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Windows\system32>
     
  2. metallica5456

    metallica5456 Trusted Advisor

    Joined:
    Apr 1, 2013
    Messages:
    10,228
    First Name:
    Andrew
    Well first thing I notice is you're using wireless connection.

    Does the WiFi icon on the computer in the taskbar have full signal strength?

    What's the make and model of the router and modem?

    Who's the ISP?

    Do you have problems with any other games or websites?
     
  3. Humanthe

    Humanthe Thread Starter

    Joined:
    Dec 26, 2015
    Messages:
    2
    Sorry for the late response, I've been a bit busy.

    The WiFi icon in the taskbar usually displays 4/5 bars, occasionally going up to 5/5, and down to 3/5. I really don't think it's particularly accurate...

    Some sort of Xfinity technicolor Tc8305c... thing?? Sorry, this is what I was talking about when I said I'm a noob.

    According to whoismyisp.org, it's Comcast Cable. I hope that's what you're looking for.

    My problems and lag is consistent with everything.
     
  4. metallica5456

    metallica5456 Trusted Advisor

    Joined:
    Apr 1, 2013
    Messages:
    10,228
    First Name:
    Andrew
    Look for a label on the modem and post that info here please.

    Can you test with a direct connection between router and computer with an Ethernet cable?

    If problems persist, bypass router and connect direct to modem.

    If direct connection solves problem, we know its a WiFi issue
     
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