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Internet connection there but browser won't connect

Discussion in 'Windows 7' started by jsingh009, May 11, 2014.

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  1. jsingh009

    jsingh009 Thread Starter

    Joined:
    May 11, 2014
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    Hello guys,

    I am having a problem on my windows 7 laptop. My browser will be running fine and everything and then I will notice it's not opening anything. Internet connection will be fine and my phone can browse and everything with internet connections seems to stay connected but not my laptop. Usually a reboot helps but now I have to reboot everyday...rebooted like 3 times today and getting pretty frustrated about this. Can someone help?

    I'd appreciate.
     
  2. etaf

    etaf Moderator

    Joined:
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    Messages:
    64,891
    First Name:
    Wayne
    assuming this is a wireless connection

    can we see an xirrus screen shot from the laptop please
    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
    You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    ( the site now appears to require a business email, and does not allow webbased emails like gmail,hotmail or yahoo etc )

    Use the links below

    http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html
    http://www.softpedia.com/progDownload/Xirrus-Wi-Fi-Monitor-Download-99109.html

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You will need to have NET Framework installed for the WiFi Inspector to function.
    On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

    Run the program

    A user guide is available here
    http://www.xirrus.com/cdn/pdf/xirruswifiinspectorguide1-2-0

    post a screen shot of the program running.
    if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

    post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)


    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
    note: the signal level is a negative number, so for example -88 is worst and -40 is better

    To post a screen shot of the active window.

    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool
    http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/

    Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool
    see here
    http://www.pcadvisor.co.uk/opinion/windows/3415854/how-take-screenshot-in-windows-8/
    http://www.pcadvisor.co.uk/how-to/windows/3405830/how-take-screenshot-in-windows-8/


    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  3. jsingh009

    jsingh009 Thread Starter

    Joined:
    May 11, 2014
    Messages:
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    I don't think it's wireless connection that is the issue but since I don't know what it is, I will assume so.

    I tried to install Xirrus however I got an error which is attached. I am not sure how to solve this error to install Xirrus. please help.
     

    Attached Files:

  4. etaf

    etaf Moderator

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    what makes you think that,
    are you connected by wireless or by cable to the router

    where did you download xirrus from ?
     
  5. TerryNet

    TerryNet Moderator

    Joined:
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    First Name:
    Terry
    Show the following for when your browser is "running fine" and again for when "it's not opening anything."

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    [Press ENTER after each command.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  6. jsingh009

    jsingh009 Thread Starter

    Joined:
    May 11, 2014
    Messages:
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    Here's the cmd when the internet is working. I will wait to paste the cmd when browser acts funky (doesn't connect to internet)

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Hello>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Hello-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : socal.rr.com

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 76-1A-04-DB-E5-D7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Connection-specific DNS Suffix . : socal.rr.com
    Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
    Physical Address. . . . . . . . . : 70-1A-04-DB-E5-D7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::45e:62af:feaa:3108%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.12(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, May 11, 2014 4:50:53 PM
    Lease Expires . . . . . . . . . . : Tuesday, May 13, 2014 4:21:13 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 326113796
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-3E-7F-63-70-5A-B6-25-4C-C5

    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : socal.rr.com
    Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Contro
    ller (NDIS 6.20)
    Physical Address. . . . . . . . . : 70-5A-B6-25-4C-C5
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::b045:23fe:79b4:9751%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.6(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, May 11, 2014 4:50:47 PM
    Lease Expires . . . . . . . . . . : Tuesday, May 13, 2014 4:25:21 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 234890786
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-3E-7F-63-70-5A-B6-25-4C-C5

    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{1EA2C6EC-6841-4473-8F30-56C06DFA55C1}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:14bb:371e:e80e:6b0c(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::14bb:371e:e80e:6b0c%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.socal.rr.com:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : socal.rr.com
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Hello>
     
  7. jsingh009

    jsingh009 Thread Starter

    Joined:
    May 11, 2014
    Messages:
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    My computer shows I am connected with internet and also, my other devices seem to run ok when my browser doesn't connect. I am not connected with cable. I also tried wireless but again it shows I have internet but browser won't connect.

    I downloaded xirrus from your link

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
     
  8. etaf

    etaf Moderator

    Joined:
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    Messages:
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    First Name:
    Wayne
    the ipconfig is showing a cable and a wireless connection

    have you tried the netframework connection link - in case the dll error is associated with that at all.
    as posted in my xirrus post

    if you get an error - You will need to have NET Framework installed for the WiFi Inspector to function.
     
  9. jsingh009

    jsingh009 Thread Starter

    Joined:
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    Messages:
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    I tried installing the NET framework and it says that I already have current version. Please see the screenshot. Screenshot also includes the error I get when trying to install Xirrus.
     

    Attached Files:

  10. etaf

    etaf Moderator

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    First Name:
    Wayne
    i have not seen that error,perhaps TerryNet has some suggestions
     
  11. TerryNet

    TerryNet Moderator

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    I also have not seen that error. Strange it doesn't even say which DLL.

    Try SFC /SCANNOW.
     
  12. jsingh009

    jsingh009 Thread Starter

    Joined:
    May 11, 2014
    Messages:
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    So what's the alternative. Thanks for your help with this though I haven't experienced this issue since I started this thread...weird! But for sure would like to now what to do in case it does happen
     
  13. dvk01

    dvk01 Moderator Malware Specialist

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    First Name:
    Derek
    opened by request
     
  14. DaveBurnett

    DaveBurnett Account Closed

    Joined:
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    Messages:
    12,970
    This may have nothing to do with the errors you have been getting, but is the date and time correct on your machine?
     
  15. jsingh009

    jsingh009 Thread Starter

    Joined:
    May 11, 2014
    Messages:
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    Yes date and time is correct on the machine. I managed to get the IP config when this issue happenes (no internet connection but computer shows otherwise). Early in the post, I pasted the normal IP config when everything works fine.

    C:\Users\Hello>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Hello-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : socal.rr.com

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 76-1A-04-DB-E5-D7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : socal.rr.com
    Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
    Physical Address. . . . . . . . . : 70-1A-04-DB-E5-D7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : socal.rr.com
    Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Contro
    ller (NDIS 6.20)
    Physical Address. . . . . . . . . : 70-5A-B6-25-4C-C5
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::b045:23fe:79b4:9751%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, June 25, 2014 4:37:15 PM
    Lease Expires . . . . . . . . . . : Thursday, June 26, 2014 12:07:15 AM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 234890786
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-3E-7F-63-70-5A-B6-25-4C-C5

    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{1EA2C6EC-6841-4473-8F30-56C06DFA55C1}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
     
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