1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

internet connection turn off ever 10 minutes for 30 seconds

Discussion in 'Networking' started by kashifkhan, Apr 19, 2015.

Thread Status:
Not open for further replies.
Advertisement
  1. kashifkhan

    kashifkhan Thread Starter

    Joined:
    Apr 19, 2015
    Messages:
    3
    i have wireless as well as wired connection. in both of them my internet connection does not work after working for 10 minutes. In mozilla it says server not found in internet explorer it says diagnose internet connection.... problem persist for 30 seconds
    whereas my networking is working fine no problem in that, I am facing problem only in Internet Connection
    i do not know what to do . i have formatted my computer but problem is not resolve
    have gone through in-numerous blogs thread you name it.
     
  2. kashifkhan

    kashifkhan Thread Starter

    Joined:
    Apr 19, 2015
    Messages:
    3
    added
    i am using windows 7 ultimate
     
  3. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,371
    First Name:
    Wayne
    is this a genuine copy of ultimate - I have seen this issue on non-genuine versions quite a bit here

    Lets just start on the ethernet connection only (no point in having wireless and ethernet connected at same time - it doesn't do anything) Then we can see if that disconnects

    Turn OFF the wifi or disable it on the PC

    now see if you get a disconnection after 10min

    ------------------------------------------------------------------------

    Is this the only PC that disconnects - do other devices connected work OK - if so how are they connected to the router - wireless or wired

    would you post the following tests when the internet is working OK, and then repeat ALL the tests when the internet disconnects.
    Make sure you also indicate on the reply which tests are for what condition.

    if you are connected by wireless, please include the xirrus screen shots for both conditions - see how below.

    Please post back here the make and exact model of the router and if you have a separate modem, the make and exact model of the modem.

    Please make a note of the status of the lights on the modem and on the router when working normally - post that light status here.
    Now when the internet disconnects make a note of the status of the lights for the modem and router here again. also note which have changed.

    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

    lets see the following please

    ipconfig /all
    Three Ping tests

    ------------------------------------------------------------------------
    ipconfig /all

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

    For Windows 8
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
    Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    For windows version, XP, Vista, W7
    Hold the Windows key and press R

    Now type CMD

    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    For Windows 8
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    For windows version, XP, Vista, W7
    Hold the Windows key and press R

    Now type CMD

    then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ): ​

    In the command prompt window that opens

    Type the following command
    Ping {then a space and then add the number that is shown against the item labelled "default gateway" shown in the results from the ipconfig /all}
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 98.139.183.24
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste



    if you see on the results a
    "general Failure"
    This sometimes means a firewall issue
    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc


    ------------------------------------------------------------------------
     
  4. kashifkhan

    kashifkhan Thread Starter

    Joined:
    Apr 19, 2015
    Messages:
    3
    first of all its NOT A GEUINE COPY OF WINDOWS
    -------------------------------------------------------------------------------------------------------------------
    for now i am using only ethernet connection NO WIFI
    -------------------------------------------------------------------------------------------------------------------
    this is the only PC that disconnects other systems and mobile devices work fine
    -------------------------------------------------------------------------------------------------------------------
    router "TENDA D152"
    -------------------------------------------------------------------------------------------------------------------
    for now there is no anti virus
    -------------------------------------------------------------------------------------------------------------------
    status of lights on modem
    1. SYS --- light is unstable
    2. Internet and IPTV lights --- blink randomly about every 5 seconds
    3. WLAN, DSL and Power --- stable
    -------------------------------------------------------------------------------------------------------------------
    tests are done when internet is running and also running on wired network
    test no 1 -------- ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : sky_is_limit-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Home

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : 802.11n USB Wireless LAN Card
    Physical Address. . . . . . . . . : E8-4E-06-1E-E9-C9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 94-DE-80-89-E8-49
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::2583:1217:266b:d8eb%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, April 23, 2015 6:36:48 AM
    Lease Expires . . . . . . . . . . : Friday, April 24, 2015 6:36:48 AM
    Default Gateway . . . . . . . . . : fe80::ca3a:35ff:fe48:4ec0%11
    192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 244637312
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-C5-43-D4-94-DE-80-89-E8-49
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.Home:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1878:2cd3:3f57:fefb(Preferred)
    Link-local IPv6 Address . . . . . : fe80::1878:2cd3:3f57:fefb%13(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    -------------------------------------------------------------------------------------------------------------------
    test no 2 ----- ping 192.168.1.1
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\sky_is_limit>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Users\sky_is_limit>
    -------------------------------------------------------------------------------------------------------------------
    test no 3 ---- ping google.com
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\sky_is_limit>Ping google.com

    Pinging google.com [173.194.36.0] with 32 bytes of data:
    Reply from 173.194.36.0: bytes=32 time=52ms TTL=55
    Reply from 173.194.36.0: bytes=32 time=53ms TTL=55
    Reply from 173.194.36.0: bytes=32 time=53ms TTL=55
    Reply from 173.194.36.0: bytes=32 time=53ms TTL=55

    Ping statistics for 173.194.36.0:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 52ms, Maximum = 53ms, Average = 52ms

    C:\Users\sky_is_limit>

    -------------------------------------------------------------------------------------------------------------------
    test no 4 ---- ping 98.139.183.24
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\sky_is_limit>Ping 98.139.183.24

    Pinging 98.139.183.24 with 32 bytes of data:
    Reply from 98.139.183.24: bytes=32 time=321ms TTL=50
    Reply from 98.139.183.24: bytes=32 time=324ms TTL=50
    Reply from 98.139.183.24: bytes=32 time=317ms TTL=50
    Reply from 98.139.183.24: bytes=32 time=320ms TTL=50

    Ping statistics for 98.139.183.24:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 317ms, Maximum = 324ms, Average = 320ms

    C:\Users\sky_is_limit>
    -------------------------------------------------------------------------------------------------------------------
     
  5. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,371
    First Name:
    Wayne
    then we cannot assist any further

    you need to contact microsoft and get a valid key for that windows OS
    or purchase a genuine copy

    closing post
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1146887

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice