internet connection turn off ever 10 minutes for 30 seconds

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kashifkhan

Thread Starter
Joined
Apr 19, 2015
Messages
3
i have wireless as well as wired connection. in both of them my internet connection does not work after working for 10 minutes. In mozilla it says server not found in internet explorer it says diagnose internet connection.... problem persist for 30 seconds
whereas my networking is working fine no problem in that, I am facing problem only in Internet Connection
i do not know what to do . i have formatted my computer but problem is not resolve
have gone through in-numerous blogs thread you name it.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,474
is this a genuine copy of ultimate - I have seen this issue on non-genuine versions quite a bit here

Lets just start on the ethernet connection only (no point in having wireless and ethernet connected at same time - it doesn't do anything) Then we can see if that disconnects

Turn OFF the wifi or disable it on the PC

now see if you get a disconnection after 10min

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Is this the only PC that disconnects - do other devices connected work OK - if so how are they connected to the router - wireless or wired

would you post the following tests when the internet is working OK, and then repeat ALL the tests when the internet disconnects.
Make sure you also indicate on the reply which tests are for what condition.

if you are connected by wireless, please include the xirrus screen shots for both conditions - see how below.

Please post back here the make and exact model of the router and if you have a separate modem, the make and exact model of the modem.

Please make a note of the status of the lights on the modem and on the router when working normally - post that light status here.
Now when the internet disconnects make a note of the status of the lights for the modem and router here again. also note which have changed.

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

lets see the following please

ipconfig /all
Three Ping tests

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ipconfig /all

We would like to see the results from an ipconfig /all - post back the results in a reply here.

If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

For Windows 8
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

For windows version, XP, Vista, W7
Hold the Windows key and press R

Now type CMD

Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

For Windows 8
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

For windows version, XP, Vista, W7
Hold the Windows key and press R

Now type CMD

then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

In the command prompt window that opens

Type the following command
Ping {then a space and then add the number that is shown against the item labelled "default gateway" shown in the results from the ipconfig /all}
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 98.139.183.24
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router.
The next two Ping google.com & Ping 209.183.226.152 tests the connection to internet. google is to test by name and the ping test using a number is checking that a connection exists without DNS.
these tests then confirm if there is a dns issue on the connection.



if you see on the results a
"general Failure"
PING: transmit failed. General failure.
This sometimes means a firewall issue
What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc


------------------------------------------------------------------------
 

kashifkhan

Thread Starter
Joined
Apr 19, 2015
Messages
3
first of all its NOT A GEUINE COPY OF WINDOWS
-------------------------------------------------------------------------------------------------------------------
for now i am using only ethernet connection NO WIFI
-------------------------------------------------------------------------------------------------------------------
this is the only PC that disconnects other systems and mobile devices work fine
-------------------------------------------------------------------------------------------------------------------
router "TENDA D152"
-------------------------------------------------------------------------------------------------------------------
for now there is no anti virus
-------------------------------------------------------------------------------------------------------------------
status of lights on modem
1. SYS --- light is unstable
2. Internet and IPTV lights --- blink randomly about every 5 seconds
3. WLAN, DSL and Power --- stable
-------------------------------------------------------------------------------------------------------------------
tests are done when internet is running and also running on wired network
test no 1 -------- ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : sky_is_limit-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : 802.11n USB Wireless LAN Card
Physical Address. . . . . . . . . : E8-4E-06-1E-E9-C9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 94-DE-80-89-E8-49
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2583:1217:266b:d8eb%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, April 23, 2015 6:36:48 AM
Lease Expires . . . . . . . . . . : Friday, April 24, 2015 6:36:48 AM
Default Gateway . . . . . . . . . : fe80::ca3a:35ff:fe48:4ec0%11
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 244637312
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-C5-43-D4-94-DE-80-89-E8-49
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.Home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1878:2cd3:3f57:fefb(Preferred)
Link-local IPv6 Address . . . . . : fe80::1878:2cd3:3f57:fefb%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
-------------------------------------------------------------------------------------------------------------------
test no 2 ----- ping 192.168.1.1
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\sky_is_limit>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\sky_is_limit>
-------------------------------------------------------------------------------------------------------------------
test no 3 ---- ping google.com
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\sky_is_limit>Ping google.com

Pinging google.com [173.194.36.0] with 32 bytes of data:
Reply from 173.194.36.0: bytes=32 time=52ms TTL=55
Reply from 173.194.36.0: bytes=32 time=53ms TTL=55
Reply from 173.194.36.0: bytes=32 time=53ms TTL=55
Reply from 173.194.36.0: bytes=32 time=53ms TTL=55

Ping statistics for 173.194.36.0:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 52ms, Maximum = 53ms, Average = 52ms

C:\Users\sky_is_limit>

-------------------------------------------------------------------------------------------------------------------
test no 4 ---- ping 98.139.183.24
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\sky_is_limit>Ping 98.139.183.24

Pinging 98.139.183.24 with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=321ms TTL=50
Reply from 98.139.183.24: bytes=32 time=324ms TTL=50
Reply from 98.139.183.24: bytes=32 time=317ms TTL=50
Reply from 98.139.183.24: bytes=32 time=320ms TTL=50

Ping statistics for 98.139.183.24:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 317ms, Maximum = 324ms, Average = 320ms

C:\Users\sky_is_limit>
-------------------------------------------------------------------------------------------------------------------
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,474
first of all its NOT A GEUINE COPY OF WINDOWS
then we cannot assist any further

you need to contact microsoft and get a valid key for that windows OS
or purchase a genuine copy

closing post
 
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