internet connection wizard

[mom4711]

I am writing this for my sister in law. She can't get on the internet. When trying to set up the internet connection (through cable) using Internet Connection Wizard here is the message that comes up "Failed to load the Internet Connection wizard helper component". This computer had accessed the internet before but she got up one day and couldn't get on. So she ran the Windows 98 SE disk but this did not help. Also ran defrag and scandisk. There is the AVG antivirus installed. Any suggestions??

 

[Del]

Try this fix:
http://support.microsoft.com/?kbid=224828

 

[mom4711]

I'll get this information to her and let you know if this fixed the problem. Thanks

 

[Del]

Let us know how it turns out.
Have a great one.