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kchbmw

Thread Starter
Joined
Jan 18, 2013
Messages
3
I am trying to connect my desktop computer via ethernet cord. I am getting the following error
"Your computer appears to be correctly configured but the device or resource (go microsoft.com) is not responding.

Please help me connect to the internet. I have two laptops and they are working just fine.

Katrina
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
make and model of the router and modem if separate

What firewall / security suite or anti-virus do you currently have on the desktop PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG , Webroot etc


from one of the working laptops connected to the router by the cable - lets see an ipconfig /all
and then unplug the cable from the laptop and plug into the desktop while OFF- and then start the PC up and post an
ipconfig /all - make sure we know which is which ipconfig when posting


------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries

We would like to see the results from an ipconfig /all - post back the results in a reply here.

This should also work for windows 8
Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------
 

kchbmw

Thread Starter
Joined
Jan 18, 2013
Messages
3
The router I have is Netgear Model Number B9075502515

The computer is brand new and I searched for a secuirty suite or virus and show none. I didnt see the trial versions either.



This is from the computer not working

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : SBS
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controlle
r
Physical Address. . . . . . . . . : 00-1A-A0-51-6C-B6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2602:306:25f8:c539:b032:a83c:efbe:9e7a(Pr
eferred)
Temporary IPv6 Address. . . . . . : 2602:306:25f8:c539:559e:37c1:f6c7:fd71(Pr
eferred)
Link-local IPv6 Address . . . . . : fe80::b032:a83c:efbe:9e7a%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.135(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, January 19, 2013 9:32:47 PM
Lease Expires . . . . . . . . . . : Sunday, January 20, 2013 9:32:46 PM
Default Gateway . . . . . . . . . : fe80::7644:1ff:fe1b:3eee%11
192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 234887840
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-54-10-EB-00-1A-A0-51-6C-B6
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{00501450-9BCD-45D7-9A19-DAC2FB17426C}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:30f6:caa:3f57:fe78(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::30f6:caa:3f57:fe78%19(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Windows\system32>



This is from the working laptop

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : SBS
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controlle
r
Physical Address. . . . . . . . . : 00-1A-A0-51-6C-B6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2602:306:25f8:c539:b032:a83c:efbe:9e7a(Pr
eferred)
Temporary IPv6 Address. . . . . . : 2602:306:25f8:c539:559e:37c1:f6c7:fd71(Pr
eferred)
Link-local IPv6 Address . . . . . : fe80::b032:a83c:efbe:9e7a%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.135(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, January 19, 2013 9:32:47 PM
Lease Expires . . . . . . . . . . : Sunday, January 20, 2013 9:32:46 PM
Default Gateway . . . . . . . . . : fe80::7644:1ff:fe1b:3eee%11
192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 234887840
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-54-10-EB-00-1A-A0-51-6C-B6
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{00501450-9BCD-45D7-9A19-DAC2FB17426C}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:30f6:caa:3f57:fe78(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::30f6:caa:3f57:fe78%19(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Windows\system32>
 

kchbmw

Thread Starter
Joined
Jan 18, 2013
Messages
3
Not working PC-Desktop. I am posting this again. I didnt know if I entered the space when I did the ipconfig/all last time.


Windows IP Configuration
Host Name . . . . . . . . . . . . : SBS
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller
Physical Address. . . . . . . . . : 00-1A-A0-51-6C-B6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2602:306:25f8:c539:b032:a83c:efbe:9e7a(Preferred)
Temporary IPv6 Address. . . . . . : 2602:306:25f8:c539:559e:37c1:f6c7:fd71(Preferred)
Link-local IPv6 Address . . . . . : fe80::b032:a83c:efbe:9e7a%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.135(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, January 19, 2013 9:32:47 PM
Lease Expires . . . . . . . . . . : Sunday, January 20, 2013 9:32:47 PM
Default Gateway . . . . . . . . . : fe80::7644:1ff:fe1b:3eee%11
192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 234887840
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-54-10-EB-00-1A-A0-51-6C-B6
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{00501450-9BCD-45D7-9A19-DAC2FB17426C}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:30f6:caa:3f57:fe78(Preferred)
Link-local IPv6 Address . . . . . : fe80::30f6:caa:3f57:fe78%19(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
are these two PC connected at the same time , as they both have the same IP address and with the lease it should change , and looking at the physical address - which will be different -

I suspect you are posting the same ipconfig /all log each time

would you try again and post results

also whats the make and model of the new PC
 
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