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Internet connection

Discussion in 'Networking' started by lexicon1117, Nov 6, 2019.

  1. lexicon1117

    lexicon1117 Thread Starter

    Nov 6, 2019
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 10 Pro, 32 bit
    Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz, x64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 3494 Mb
    Graphics Card: Intel(R) HD Graphics, 1555 Mb
    Hard Drives: C: 247 GB (175 GB Free);
    Motherboard: Intel Corporation, DH61WW
    Antivirus: Trend Micro Security Agent, Enabled and Updated

    This desktop PC is internet cable wired through cable provider router...no wifi. After clearing cache and restart internet was lost. Got assistance from cable provider and replaced modem and router. Still no internet until I did a system restore prior to clearing cache. The internet worked after that however now if the system is shut down, the internet is lost again and repeating a system restore again brings it back. What can be done to correct this? Since this occurrence, the system is not routinely shut down or restarted.
  2. Fireflycph


    Apr 1, 2016
    First Name:
    What happens if you disable the Trend Micro Security? Is it possible that an update to it is causing the issue?
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