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Internet Connectivity Lost and Must Restart Computer for Access

Discussion in 'Networking' started by pjohnson1223, Dec 28, 2011.

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  1. pjohnson1223

    pjohnson1223 Thread Starter

    Dec 28, 2011
    My mother's computer periodically loses internet connectivity. This happens regardless of the browser (IE or Firefox). She must restart her computer to get access again. This happens regardless of her internet connection. She uses verizon at her home and accesses through my wireless router when visiting. This also happens if she is on a public access network such as a hospital.

    Her OS is Windows Vista.

    It is not a problem with high memory usage. There are no other processes or applications running when this happens.

    Any ideas how to fix it?

    I'm pretty good at following instructions but don't know where to start...

    Thanks for any help you can provide.
  2. TerryNet

    TerryNet Terry Moderator

    Mar 23, 2005
    Happens with both wireless and ethernet connections?

    Please show for a good connection and for when internet access has been lost ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:


    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
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