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Internet Constantly Going Down

Discussion in 'Networking' started by kadams0914, Aug 4, 2012.

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  1. kadams0914

    kadams0914 Thread Starter

    Joined:
    Jun 21, 2012
    Messages:
    99
    I am using an HP Pavilion dm4 laptop, and I have been having issues with the internet. The internet on my computer constantly is going down even though my network is not having any issues. It goes down every hour or so and I have to press the wireless button once to turn it off and once to turn it back on in order for my computer to regain internet access. This just began happening in the last few days.

    I am running Windows 7 home edition, and I don't know much about the network because it is my college's wireless network.
     
  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,917
    would you post the following tests when the internet is working OK, and then repeat ALL the tests when the internet disconnects.
    Make sure you also indicate on the reply which tests are for what condition.

    Please post back here the make and exact model of the router and if you have a separate modem, the make and exact model of the modem.

    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG etc

    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    Type the following command
    Ping {then a space and then add the number that is shown against the item labeled "default gateway" shown in the results from the ipconfig /all}
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
    You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://info.xirrus.com/Wi-FiInspectorConfirmation.html

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need will need to haveNET Framework installed for the WiFi Inspector to function.

    Run the program

    A user guide is available here http://www.xirrus.com/cdn/pdf/Xirrus-Wi-Fi-inspectorguide-1-2-1-RevB-6.aspx

    post a screen shot of the program running.
    if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

    post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)

    To post a screen shot of the active window.
    1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    OR
    2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
    note: the signal level is a negative number, so for example -88 is worst and -40 is better

    If you are using the Mac OS then use http://www.istumbler.net/ or
    if you want to optimise base station position and signal strength / dead spots use
    http://www.chimoosoft.com/products/apgrapher/ which has a graph function to monitor signal
    ------------------------------------------------------------------------
     
  3. kadams0914

    kadams0914 Thread Starter

    Joined:
    Jun 21, 2012
    Messages:
    99
    Ok I did the tests with internet connection. My internet hasn't gone back down yet so I only have the good scenario test results.

    I don't know any of the details of the router or modem because I am using my college's wireless internet service, so I don't know any of those details.

    Security programs:
    Current: Watchdog, Windows Firewall
    Past: MBAM anti-malware, AVG free

    Test results:

    ipconfig /all


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Kyle-HP
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : rice.edu

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    Physical Address. . . . . . . . . : 64-31-50-9C-32-72
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 3:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
    Physical Address. . . . . . . . . : 8C-A9-82-97-49-65
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 8C-A9-82-97-49-65
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : rice.edu
    Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
    Physical Address. . . . . . . . . : 8C-A9-82-97-49-64
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::6dd0:46a2:dcd6:2c74%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.102.194.161(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.128
    Lease Obtained. . . . . . . . . . : Saturday, August 04, 2012 3:27:50 PM
    Lease Expires . . . . . . . . . . : Monday, August 06, 2012 3:57:51 AM
    Default Gateway . . . . . . . . . : 10.102.194.129
    DHCP Server . . . . . . . . . . . : 1.1.1.1
    DHCPv6 IAID . . . . . . . . . . . : 244099458
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-7C-E2-EF-8C-A9-82-97-49-64
    DNS Servers . . . . . . . . . . . : 10.128.92.32
    10.129.92.32
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.Belkin:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:42d:6ef:7fd5:66c9(Preferred)
    Link-local IPv6 Address . . . . . : fe80::42d:6ef:7fd5:66c9%15(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{62E43C1B-3CE3-4BEB-ADBD-D9BC54DBC4DA}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{E3004A94-9AD1-47DC-97AD-1540E1F91405}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.rice.edu:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : rice.edu
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    ---------------------------------------------------------------------------------------------------

    Ping default gateway


    Pinging 10.102.194.129 with 32 bytes of data:
    Reply from 10.102.194.129: bytes=32 time=5ms TTL=255
    Reply from 10.102.194.129: bytes=32 time=5ms TTL=255
    Reply from 10.102.194.129: bytes=32 time=5ms TTL=255
    Reply from 10.102.194.129: bytes=32 time=5ms TTL=255

    Ping statistics for 10.102.194.129:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 5ms, Maximum = 5ms, Average = 5ms

    ---------------------------------------------------------------------------------------------------

    Ping google.com


    Pinging google.com [74.125.227.97] with 32 bytes of data:
    Reply from 74.125.227.97: bytes=32 time=11ms TTL=53
    Reply from 74.125.227.97: bytes=32 time=13ms TTL=53
    Reply from 74.125.227.97: bytes=32 time=13ms TTL=53
    Reply from 74.125.227.97: bytes=32 time=13ms TTL=53

    Ping statistics for 74.125.227.97:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 13ms, Average = 12ms

    ---------------------------------------------------------------------------------------------------

    Ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 209.183.226.152: bytes=32 time=70ms TTL=49
    Reply from 209.183.226.152: bytes=32 time=138ms TTL=49
    Reply from 209.183.226.152: bytes=32 time=77ms TTL=49
    Reply from 209.183.226.152: bytes=32 time=121ms TTL=49

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 70ms, Maximum = 138ms, Average = 101ms

    Xirrus result is attached.
     

    Attached Files:

  4. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,917
    your wireless signal strength is to low for a reliable connection -88 , xirrus user manual states that -70 is required for a robust connection

    so i suspect thats your problem
     
  5. kadams0914

    kadams0914 Thread Starter

    Joined:
    Jun 21, 2012
    Messages:
    99
    One of them is at -40, though! That one was on top but then when I clicked something it reversed the order for some reason.
     
  6. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,917
    oppss missed - thanks

    lets see the the tests when disconnects
     
  7. kadams0914

    kadams0914 Thread Starter

    Joined:
    Jun 21, 2012
    Messages:
    99
    Results without connection are below. Something that is strange about the whole thing is that the bars on the bottom right of my screen usually show that I still have internet connection even though the internet is down. It takes a while for it to indicate that there i a problem, and then it goes back to looking normal even though I don't have connection.

    ipconfig results


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Kyle-HP
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : rice.edu

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    Physical Address. . . . . . . . . : 64-31-50-9C-32-72
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 3:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
    Physical Address. . . . . . . . . : 8C-A9-82-97-49-65
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 8C-A9-82-97-49-65
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : rice.edu
    Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
    Physical Address. . . . . . . . . : 8C-A9-82-97-49-64
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::6dd0:46a2:dcd6:2c74%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.102.194.161(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.128
    Lease Obtained. . . . . . . . . . : Saturday, August 04, 2012 3:27:50 PM
    Lease Expires . . . . . . . . . . : Monday, August 06, 2012 3:57:51 AM
    Default Gateway . . . . . . . . . : 10.102.194.129
    DHCP Server . . . . . . . . . . . : 1.1.1.1
    DHCPv6 IAID . . . . . . . . . . . : 244099458
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-7C-E2-EF-8C-A9-82-97-49-64
    DNS Servers . . . . . . . . . . . : 10.128.92.32
    10.129.92.32
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.Belkin:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:42d:6ef:7fd5:66c9(Preferred)
    Link-local IPv6 Address . . . . . : fe80::42d:6ef:7fd5:66c9%15(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{62E43C1B-3CE3-4BEB-ADBD-D9BC54DBC4DA}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{E3004A94-9AD1-47DC-97AD-1540E1F91405}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.rice.edu:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : rice.edu
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    -----------------------------------------------------------------------------------------------------

    Ping default gateway


    Pinging 10.102.194.129 with 32 bytes of data:
    Reply from 10.102.194.129: bytes=32 time=5ms TTL=255
    Reply from 10.102.194.129: bytes=32 time=5ms TTL=255
    Reply from 10.102.194.129: bytes=32 time=5ms TTL=255
    Reply from 10.102.194.129: bytes=32 time=5ms TTL=255

    Ping statistics for 10.102.194.129:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 5ms, Maximum = 5ms, Average = 5ms


    -----------------------------------------------------------------------------------------------------

    Ping google.com


    Pinging google.com [74.125.227.97] with 32 bytes of data:
    Reply from 74.125.227.97: bytes=32 time=11ms TTL=53
    Reply from 74.125.227.97: bytes=32 time=13ms TTL=53
    Reply from 74.125.227.97: bytes=32 time=13ms TTL=53
    Reply from 74.125.227.97: bytes=32 time=13ms TTL=53

    Ping statistics for 74.125.227.97:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 13ms, Average = 12ms


    -----------------------------------------------------------------------------------------------------

    Ping DNS


    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 209.183.226.152: bytes=32 time=70ms TTL=49
    Reply from 209.183.226.152: bytes=32 time=138ms TTL=49
    Reply from 209.183.226.152: bytes=32 time=77ms TTL=49
    Reply from 209.183.226.152: bytes=32 time=121ms TTL=49

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 70ms, Maximum = 138ms, Average = 101ms
     

    Attached Files:

  8. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,917
    no lose of internet there - the pings are showing a good connection

    so something must be blocking you using a web browser

    this may not work - but try safemode with networking - often wireless does not work in this mode anyway
    but if it does work - see if it disconnects

    - try safemode with networking
    as the PC starts keep tapping F8 - a menu appears - choose
    safemode with networking - see if that works
     
  9. kadams0914

    kadams0914 Thread Starter

    Joined:
    Jun 21, 2012
    Messages:
    99
    If it works, then am I supposed to just always run my PC with networking? And I don't think it's blocking me from a browser, because I've been playing online games that don't go through a browser, and they get disconnected when my internet says it goes down.
     
  10. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,917
    no its a diagnostic to see what maybe the issue

    OK - those pings do show a good connection - so as i say something must be blocking


    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG etc

    lets make sure AVG is off, use this tool

    AVG Removal Tools
    http://www.avg.com/gb-en/utilities

    I dont know Watchdog - need to look up
     
  11. kadams0914

    kadams0914 Thread Starter

    Joined:
    Jun 21, 2012
    Messages:
    99
    Ok I removed AVG. Watchdog is a program that was suggested to me on this forum when I was having Malware issues back in June.
     
  12. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,917
  13. kadams0914

    kadams0914 Thread Starter

    Joined:
    Jun 21, 2012
    Messages:
    99
    My bad, its called WinPatrol. The icon is a dog.
     
  14. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,917
    i would uninstall that as well with the removal tool here
    http://www.winpatrol.com/download.html
    then if after all that it still disconnects you can always put winpatrol back on

    just need to go through a process to see whats happening / blocking
     
  15. kadams0914

    kadams0914 Thread Starter

    Joined:
    Jun 21, 2012
    Messages:
    99
    Ok that is removed.
     
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