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Internet cuts out after 10min but can still use msn

Discussion in 'Web & Email' started by Timbuctoo, Jul 22, 2009.

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  1. Timbuctoo

    Timbuctoo Thread Starter

    Jul 22, 2009
    I can use the internet for 10-15min then the internet cuts out but I can still use msn.
    I’m pretty sure its nothing to do with a parental lock, and if it is, where do I go to change the settings? Im using xp
    Ive worked out its nothing to do with the modem and wireless router.
    what do i do? what can it be?
  2. Phantom010

    Phantom010 Trusted Advisor

    Mar 9, 2009
    Well, if it's a parental lock, it's been put there for a reason by your parents. Therefore, you will not get any help from us to circumvent it.

    However, if it's not a parental lock, please forgive me for suggesting it.

    Please click here to download and install the HijackThis installer.

    Run it and select Do a system scan and save a logfile.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    Do not fix anything
  3. TerryNet

    TerryNet Moderator

    Mar 23, 2005
    First Name:
    "I can still use msn" means you still have internet access. I assume you mean that your browser(s) stops working.

    This can be caused by a non-Windows firewall or security suite, especially ZoneAlarm. Uninstall it, if you have one, and tell us what it was.

    I suggest you do the following before posting the HijackThis log.

    It can also be caused by some corruption. In Device Manager uninstall your networking adapter; reboot and let Windows discover the adapter and reinstall the driver.

    (From a JohnWill post)

    TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

    Start, Run, CMD, OK to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

    Reboot the machine.
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