Internet disconnecting

[ablaar]

I've had my laptop a year and a half, it's a Packard bell easynote TE, In the past month or so, the internet at my house stops working about every 5-10 minutes of being connected and its only on this laptop, all other phones and laptops work fine. It stays connected to the network, so it shows full bars, but just doesn't work. It's extremely annoying, i'm not computer wise, so I'm not going to understand technical language

 

[weirdtoys]

Are you connected with a cable or do you use wifi

 

[TheShooter93]

Hello ablaar,

Welcome to TSG!

Let's see the following.

System Summary Information

• Press the windows key + r on your keyboard at the same time
• Type msinfo32 and press Enter
• Left click on System Summary
• Click File, Save, and name the file Summary
• Zip and attach the file to your reply

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Answering weirdtoys's question would also be helpful.

 

[Couriant]

Considering he is mentioning 'the bars'; I would assume it's wireless

To add to the informaiton here:

Please copy and paste the following commands in the Windows Run Box when 1) you are online and 2) when you are disconnected. The first and last commands will produce a text file that I want you to copy and paste here. The other 2 should show a box for a brief second and then disappear.

cmd /C ipconfig/all > ipconfig.txt & ipconfig.txt
cmd /C ping google.com > ping.txt
cmd /C ping 8.8.8.8 >> ping.txt
cmd /C ping 192.168.0.1 >> ping.txt & ping.txt