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Internet disconnecting

Discussion in 'Web & Email' started by ablaar, Feb 18, 2015.

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  1. ablaar

    ablaar Thread Starter

    Feb 18, 2015
    I've had my laptop a year and a half, it's a Packard bell easynote TE, In the past month or so, the internet at my house stops working about every 5-10 minutes of being connected and its only on this laptop, all other phones and laptops work fine. It stays connected to the network, so it shows full bars, but just doesn't work. It's extremely annoying, i'm not computer wise, so I'm not going to understand technical language
  2. weirdtoys


    Feb 3, 2015
    Are you connected with a cable or do you use wifi
  3. TheShooter93

    TheShooter93 Malware Specialist

    Jul 9, 2008
    First Name:
    Hello ablaar,

    Welcome to TSG! (y)

    Let's see the following.

    System Summary Information
    • Press the windows key + r on your keyboard at the same time
    • Type msinfo32 and press Enter
    • Left click on System Summary
    • Click File, Save, and name the file Summary
    • Zip and attach the file to your reply

    Answering weirdtoys's question would also be helpful.
  4. Couriant

    Couriant Trusted Advisor

    Mar 26, 2002
    First Name:
    Considering he is mentioning 'the bars'; I would assume it's wireless ;)

    To add to the informaiton here:

    Please copy and paste the following commands in the Windows Run Box when 1) you are online and 2) when you are disconnected. The first and last commands will produce a text file that I want you to copy and paste here. The other 2 should show a box for a brief second and then disappear.

    cmd /C ipconfig/all > ipconfig.txt & ipconfig.txt
    cmd /C ping google.com > ping.txt
    cmd /C ping >> ping.txt
    cmd /C ping >> ping.txt & ping.txt
As Seen On
As Seen On...

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