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Internet disconnecting

Discussion in 'Web & Email' started by ablaar, Feb 18, 2015.

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  1. ablaar

    ablaar Thread Starter

    Joined:
    Feb 18, 2015
    Messages:
    1
    I've had my laptop a year and a half, it's a Packard bell easynote TE, In the past month or so, the internet at my house stops working about every 5-10 minutes of being connected and its only on this laptop, all other phones and laptops work fine. It stays connected to the network, so it shows full bars, but just doesn't work. It's extremely annoying, i'm not computer wise, so I'm not going to understand technical language
     
    ablaar, Feb 18, 2015
    #1
  2. weirdtoys

    weirdtoys

    Joined:
    Feb 3, 2015
    Messages:
    238
    Are you connected with a cable or do you use wifi
     
    weirdtoys, Feb 20, 2015
    #2
  3. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,245
    First Name:
    Cody
    Hello ablaar,

    Welcome to TSG! (y)

    Let's see the following.

    System Summary Information
    • Press the windows key + r on your keyboard at the same time
    • Type msinfo32 and press Enter
    • Left click on System Summary
    • Click File, Save, and name the file Summary
    • Zip and attach the file to your reply
    --------------------------------------------------------------

    Answering weirdtoys's question would also be helpful.
     
    TheShooter93, Feb 20, 2015
    #3
  4. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,635
    First Name:
    James
    Considering he is mentioning 'the bars'; I would assume it's wireless ;)

    To add to the informaiton here:

    Please copy and paste the following commands in the Windows Run Box when 1) you are online and 2) when you are disconnected. The first and last commands will produce a text file that I want you to copy and paste here. The other 2 should show a box for a brief second and then disappear.

    cmd /C ipconfig/all > ipconfig.txt & ipconfig.txt
    cmd /C ping google.com > ping.txt
    cmd /C ping 8.8.8.8 >> ping.txt
    cmd /C ping 192.168.0.1 >> ping.txt & ping.txt
     
    Couriant, Feb 20, 2015
    #4
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