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Internet Disconnects every few minutes

Discussion in 'Networking' started by Papabearster, Jul 19, 2012.

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  1. Papabearster

    Papabearster Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    11
    My Internet disconnects every few seconds/minutes. While I'm on Vent it will just disconnect and reconnect at least once every 3 minutes. Also, When I'm playing any games on steam, It will disconnect me from steam at times, but the game that I am playing online still plays just fine. I called my ISP and they said all the lines look fine. My brother says he doesn't have the problem, but he doesn't have steam or vent. He just uses browser mainly.

    My PC:
    Antec 900
    Asus Sabertooth P67
    I7 2600k
    XFX Radeon 6870
    8gb Corsair Vengeance
    750w Corsair PSU
    640gb WD caviar blue

    Router/Modem: Cisco DDR2200-CL

    ISP: CenturyLink

    Phone line is directly connected to the modem/router. Then from the modem the Ethernet cable goes to a box on the electrical outlet then gets picked back up in the office. I'm plugged into a switch from their.

    I don't have a home phone. The only thing running on my phone line is the internet, so i don't have any filters on the phone jacks.

    When I get disconnected, the Internet and DSL lights on the router remain solid green.

    C:\Users\PapaBear>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : PapaBears-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Tunngle:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : TAP-Win32 Adapter V9 (Tunngle)
    Physical Address. . . . . . . . . : 00-FF-A6-65-A2-7F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connectio
    n
    Physical Address. . . . . . . . . : BC-AE-C5-77-5C-5F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::bc6e:e42f:f1e2:bb74%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.67(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, July 19, 2012 10:29:05 AM
    Lease Expires . . . . . . . . . . : Friday, July 20, 2012 10:29:04 AM
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 247246533
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-81-B5-5F-BC-AE-C5-77-5C-5F

    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{5F54275D-9250-4458-9D6C-687123B8D348}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:2c85:1f32:b8cb:dbe1(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::2c85:1f32:b8cb:dbe1%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{A665A27F-D033-4505-9A8A-6EA9A563344C}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    C:\Users\PapaBear>ping 192.168.1.254

    Pinging 192.168.1.254 with 32 bytes of data:
    Reply from 192.168.1.254: bytes=32 time=3ms TTL=64
    Reply from 192.168.1.254: bytes=32 time=5ms TTL=64
    Reply from 192.168.1.254: bytes=32 time=3ms TTL=64
    Reply from 192.168.1.254: bytes=32 time=9ms TTL=64

    Ping statistics for 192.168.1.254:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 9ms, Average = 5ms
     
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  3. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,611
    First Name:
    Wayne
    i would still have one filter on the line that connects to the router

    if you can do the following - if not then just add an open DNS to the PC - see below

    would you post the following tests when its working OK and then repeat ALL the tests when it disconnects and make sure you also tells which tests posted are for what condition

    What firewall or security suite do you currently have on the PC - or ever had in the past - any trial ware - like Norton, Mcafee , AVG etc

    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    Start> Run {search bar in Vista/W7}> type CMD to open a DOS window and type:

    Type the following command
    Ping 192.168.1.254
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------

    ------------------------------------------------------------------------

    Google public DNS

    Google public DNS
    http://code.google.com/speed/public-dns/

    Theres also a link on how to setup those DNS IP address
    http://code.google.com/speed/public-dns/docs/using.html

    How to set XP here
    http://techie-buzz.com/how-to/google-public-dns-on-win7-and-winxp.html

    Then once you have set up those DNS entries

    Flush & register DNS
    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
    In the command prompt window that opens, type the following commands:

    Ipconfig/flushdns
    ipconfig/registerdns



    ------------------------------
     
  4. Papabearster

    Papabearster Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    11
    I built my own computer and installed windows 7. I don't have or use any virus protection or malware software. There isn't any trials or anything at all on my computer. The only thing I can think of is Windows 7 has some sort of Microsoft Firewall maybe. I'm not sure, I never checked or use it.

    I tried running the tests when it disconnects me, but it reconnects almost instantly and the tests show up the same. Only Vent and Steam disconnect, just for a split second and then reconnect. Its very annoying to be booted from vent every few minutes, just because it plays a sound when you disconnect/reconnect.

    The test results are the same when its 'OK' and just as it 'disconnects'. Didn't see any difference at all. Here they are:

    IPCONFIG


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : PapaBears-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Tunngle:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : TAP-Win32 Adapter V9 (Tunngle)
    Physical Address. . . . . . . . . : 00-FF-A6-65-A2-7F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connection
    Physical Address. . . . . . . . . : BC-AE-C5-77-5C-5F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::bc6e:e42f:f1e2:bb74%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.67(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, July 19, 2012 8:45:17 PM
    Lease Expires . . . . . . . . . . : Friday, July 20, 2012 8:45:17 PM
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 247246533
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-81-B5-5F-BC-AE-C5-77-5C-5F
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{5F54275D-9250-4458-9D6C-687123B8D348}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:4e0:1402:b8cb:d9c2(Preferred)
    Link-local IPv6 Address . . . . . : fe80::4e0:1402:b8cb:d9c2%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{A665A27F-D033-4505-9A8A-6EA9A563344C}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    PING 192.168.1.254

    Pinging 192.168.1.254 with 32 bytes of data:
    Reply from 192.168.1.254: bytes=32 time=3ms TTL=64
    Reply from 192.168.1.254: bytes=32 time=5ms TTL=64
    Reply from 192.168.1.254: bytes=32 time=3ms TTL=64
    Reply from 192.168.1.254: bytes=32 time=4ms TTL=64

    Ping statistics for 192.168.1.254:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 5ms, Average = 3ms

    PING GOOGLE.COM

    Pinging google.com [74.125.224.38] with 32 bytes of data:
    Reply from 74.125.224.38: bytes=32 time=37ms TTL=54
    Reply from 74.125.224.38: bytes=32 time=37ms TTL=54
    Reply from 74.125.224.38: bytes=32 time=38ms TTL=54
    Reply from 74.125.224.38: bytes=32 time=35ms TTL=54

    Ping statistics for 74.125.224.38:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 35ms, Maximum = 38ms, Average = 36ms

    PING 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 209.183.226.152: bytes=32 time=109ms TTL=48
    Reply from 209.183.226.152: bytes=32 time=113ms TTL=48
    Reply from 209.183.226.152: bytes=32 time=110ms TTL=48
    Reply from 209.183.226.152: bytes=32 time=110ms TTL=48

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 109ms, Maximum = 113ms, Average = 110ms



    Hope this helps! Thanks in advance!
     
  5. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,611
    First Name:
    Wayne
    try putting the google public dns ip address 8.8.8.8 and 8.8.4.4 - as I posted in #2
     
  6. Papabearster

    Papabearster Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    11
    Okay, I set up the Google DNS.

    Then I opened CMD and flushed the DNS successfully, but when I tried to register the DNS it said "The requested operation requires elevation"
     
  7. Papabearster

    Papabearster Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    11
    Quickly looked that up and ran CMD in administration mode. lol, sorry about that noob mistake. Now it says "Registration of the DNS resource records for all adapters of this computer has been initiated. Any errors will be reported in the Event Viewer in 15 minutes."

    So just wait and see what happens?
     
  8. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,611
    First Name:
    Wayne
    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator
    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.
     
  9. Papabearster

    Papabearster Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    11
    Yes, sorry about that mistake. I should have known. Do I just wait 15 minutes to see if there are any errors now?
     
  10. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,611
    First Name:
    Wayne
    not sure about that message ...

    just need to see if it disconnects again
     
  11. Papabearster

    Papabearster Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
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    just checked, I still got disconnected from vent within 3 minutes of joining...
     
  12. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,611
    First Name:
    Wayne
  13. Papabearster

    Papabearster Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    11
    Okay, Thank you very much for your help! Updating drivers now :D
     
  14. Papabearster

    Papabearster Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    11
    Updated the LAN Drivers for my bios. Still was having problems with vent.

    Then I uninstalled the adapter in the device manager and rebooted my computer twice, still having problems.

    Any other suggestions?

    My ping, for some reason, has always been really high. Its usually in the 120's ever since I got CenturyLink Internet.
     
  15. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,611
    First Name:
    Wayne
    no i'm out of ideas
    try a different PC and see what happens if you can
     
  16. Papabearster

    Papabearster Thread Starter

    Joined:
    Jul 19, 2012
    Messages:
    11
    Okay, ill go dl vent on my brothers computer and see if it happens. If it happens on his computer too, then its something to do with our ISP? and if it doesnt, then its something to do with my computer? correct?
     
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