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Solved Internet Disconnects randomly, and whenever I upload.

Discussion in 'Networking' started by Conrad97, Sep 17, 2019.

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  1. Conrad97

    Conrad97 Thread Starter

    Joined:
    Sep 17, 2019
    Messages:
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    Uploading simple files to my email to send to others reliably disconnects my internet. My internet also reliably disconnects whenever I use a simple ping test website the moment it switches to measure upload speed. Sites like https://www.battleforthenet.com/internethealthtest/ and speedtest.net. This is all on wired connection.
     
    Last edited: Sep 17, 2019
  2. Conrad97

    Conrad97 Thread Starter

    Joined:
    Sep 17, 2019
    Messages:
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    Windows IP Configuration

    Host Name . . . . . . . . . . . . : LAPTOP-OV5GJGOO
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wi-Fi:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Qualcomm Atheros QCA61x4A Wireless Network Adapter
    Physical Address. . . . . . . . . : 98-22-EF-59-26-15
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : AA-22-EF-59-26-15
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 1:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
    Physical Address. . . . . . . . . : 9A-22-EF-59-26-15
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 98-29-A6-44-FD-09
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::404c:e23c:c0d1:7f72%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.20.0.249(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, September 17, 2019 11:11:45 AM
    Lease Expires . . . . . . . . . . : Tuesday, September 17, 2019 6:18:21 PM
    Default Gateway . . . . . . . . . : 10.20.0.1
    DHCP Server . . . . . . . . . . . : 10.20.0.1
    DHCPv6 IAID . . . . . . . . . . . : 77080998
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-A1-D1-C3-98-29-A6-44-FD-09
    DNS Servers . . . . . . . . . . . : 10.20.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 98-22-EF-59-26-16
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
     
  3. Conrad97

    Conrad97 Thread Starter

    Joined:
    Sep 17, 2019
    Messages:
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    Pinging google.com [74.125.21.100] with 32 bytes of data:
    Reply from 74.125.21.100: bytes=32 time=20ms TTL=252
    Reply from 74.125.21.100: bytes=32 time=19ms TTL=252
    Reply from 74.125.21.100: bytes=32 time=19ms TTL=252
    Reply from 74.125.21.100: bytes=32 time=25ms TTL=252

    Ping statistics for 74.125.21.100:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 25ms, Average = 20ms

    Pinging 209.183.226.152 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
     
  4. Conrad97

    Conrad97 Thread Starter

    Joined:
    Sep 17, 2019
    Messages:
    10
    Windows IP Configuration WHEN DISCONNECTED

    Host Name . . . . . . . . . . . . : LAPTOP-OV5GJGOO
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wi-Fi:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Qualcomm Atheros QCA61x4A Wireless Network Adapter
    Physical Address. . . . . . . . . : 98-22-EF-59-26-15
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : AA-22-EF-59-26-15
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 1:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
    Physical Address. . . . . . . . . : 9A-22-EF-59-26-15
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 98-29-A6-44-FD-09
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::404c:e23c:c0d1:7f72%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.20.0.249(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, September 17, 2019 11:11:45 AM
    Lease Expires . . . . . . . . . . : Tuesday, September 17, 2019 6:23:22 PM
    Default Gateway . . . . . . . . . : 10.20.0.1
    DHCP Server . . . . . . . . . . . : 10.20.0.1
    DHCPv6 IAID . . . . . . . . . . . : 77080998
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-A1-D1-C3-98-29-A6-44-FD-09
    DNS Servers . . . . . . . . . . . : 10.20.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 98-22-EF-59-26-16
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
     
  5. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    78,200
    First Name:
    Terry
    You appear to remain connected to the router. Confirm that by pinging the router when you "disconnect."

    If you do remain connected to the router see if it remains connected to the modem. Two ways are to look at the router's WAN configuration and by pinging the modem (many modems have IP address 192.168.100.1).

    I'm guessing that this is a problem with the router, the modem or your ISP.

    Do a "network reset" (shut down everything, and then bring up modem, router and computer in that order) if you haven't already done so.

    If it is a router problem sometimes a reset to factory defaults will fix.
     
  6. Couriant

    Couriant Trusted Advisor

    Joined:
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    Messages:
    33,511
    First Name:
    James
    209.183.226.152 (www.techguy.org) is not pingable. Sometimes the ip/hostname you are trying to ping may be blocking pings to prevent DoS attacks so even though they are online, you don't get a reply back.

    To add to this, is the modem a combination modem/router or do you have 2 separate devices (modem and router)? If the latter, try connecting directly to the modem and do the network reset as mentioned by TerryNet and see if that helps.

    If you have other devices, do they also experience the same issue?
     
  7. Conrad97

    Conrad97 Thread Starter

    Joined:
    Sep 17, 2019
    Messages:
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    Pinging 10.20.0.249 with 32 bytes of data:
    Reply from 10.20.0.249: bytes=32 time<1ms TTL=128
    Reply from 10.20.0.249: bytes=32 time<1ms TTL=128
    Reply from 10.20.0.249: bytes=32 time<1ms TTL=128
    Reply from 10.20.0.249: bytes=32 time<1ms TTL=128

    Ping statistics for 10.20.0.249:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    these are the results when i pinged the router while DCed
     
  8. Conrad97

    Conrad97 Thread Starter

    Joined:
    Sep 17, 2019
    Messages:
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    Pinging 192.168.100.1 with 32 bytes of data:
    Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
    Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
    Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
    Reply from 192.168.100.1: bytes=32 time<1ms TTL=63

    Ping statistics for 192.168.100.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 1ms, Average = 0ms

    these re the results when i pinged the potential modem ip while DCed.

    The modem and router are separate devices. All my deveices experience the disconnections.
     
  9. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
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    First Name:
    Terry
    10.20.0.249 is the address of your PC. The router has LAN address 10.20.0.1. But, no matter. You can still communicate (through the router) with the modem, so the problem must be with the modem or the ISP.

    If the modem is the ISP's then definitely contact them. Probable need to contact them even if the modem is yours, but be prepared for them to claim it's all the modem's fault.
     
  10. Couriant

    Couriant Trusted Advisor

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    i concur, this looks like more of a modem issue
     
  11. Conrad97

    Conrad97 Thread Starter

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    Sep 17, 2019
    Messages:
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    thank you for the help
     
  12. Conrad97

    Conrad97 Thread Starter

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    Sep 17, 2019
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    have either of you heard of a case where you could trigger the disconnect on command using a ping test website?
     
  13. Couriant

    Couriant Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    James
    so i get this correct, do you mean if you a ping test site, it would create the disconnect? No, this wouldn't cause this. Considering that you are having issues when you send emails as well as the upload part of the test, it points to an issue with the upstream of the modem or internet service.

    Just out of interest, does the issue resolve itself if you leave the modem alone?

    Also when it disconnects, run this command from command prompt:

    tracert 8.8.8.8

    It should provide at least 2-3 lines before timing out. If it does more than that, it could be something else to look at.
     
  14. TerryNet

    TerryNet Moderator

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    Terry
    You've marked this Solved. What was the solution?
     
  15. Conrad97

    Conrad97 Thread Starter

    Joined:
    Sep 17, 2019
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