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Internet doesn't work without ethernet

Discussion in 'Networking' started by zaragozad21, May 25, 2013.

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  1. zaragozad21

    zaragozad21 Thread Starter

    Joined:
    May 25, 2013
    Messages:
    1
    Hi,

    My wifi recently stopped working on my laptop and I'm not sure why. The internet only works if it's connected to an Ethernet cable. What can I do to fix this?

    I recently restored my laptop to it's original factory system and that's when the wifi stopped working completely. Also, it's not a home problem because the wifi doesn't work anywhere.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-2467M CPU @ 1.60GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 4041 Mb
    Graphics Card: Intel(R) HD Graphics Family, 1796 Mb
    Hard Drives: C: Total - 99138 MB, Free - 63884 MB; D: Total - 18566 MB, Free - 1924 MB;
    Motherboard: Hewlett-Packard, 17F8
    Antivirus: Microsoft Security Essentials, Updated and Enabled
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,147
    First Name:
    Frank
    Go to Control Panel - Device Manager.

    Expand the Network Adapters heading.

    What are the exact names listed in that heading?

    --------------------------------------------------------

    Are there any entries in the Device Manager that have a yellow ? or yellow ! or red X next to them.

    If there is, advise what their exact names are.

    --------------------------------------------------------

    What's the model name and complete model number of that HP laptop?

    If you don't know for sure, advise what the product number(P/N) and/or model number(M/N) on the sticker is.

    --------------------------------------------------------
     
  3. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    32,844
    First Name:
    James
    If you did not use the installation disc/setup that came with the computer, you probably don't have the driver installed. If what Flavalle's suggestion shows up with an yellow ! in the Other Devices section then that would be your cause.

    You can go to http://support.hp.com and use the automatic detection of your computer to find the correct drivers.
     
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