Internet drops when using Modem + Router

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flyer0101

Dylan
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Jan 18, 2010
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My internet will drop permently if i connect my router ot my modem. I have purchased a wireless router and intended to use it with my Iphone and when firends come over with laptops they could use it as well. Because i live on 3 and a half acres i don't need to protect it well it doesn't bother me. For a couple of days it was working fine until i was playing a game and my internet just dropped and i investigated the issue and found when i unplug the router which is connect to my modems first slot (Ethernet cable) the internet will come back on but when i put the cord back in my net drops. ive tried changing the slots and trying different cables. I tried to google the issue and only found post about wireless internet dropping not all of my net dropping.


Thanks, Flyer.
 
Joined
Jan 28, 2001
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6,523
Can I assume that even hardwired connections through the router also fail ?
Just to clarify.
Also,just to be sure that all is cabled and started correctly:
Tips on setting up broadband connection, courtesy of Johnwill

You don't need any setup disk to configure a broadband router.


Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.
• Turn off everything, the modem, router, computer.
• Connect the modem to the router's WAN/Internet port.
• Connect the computer to one of the router's LAN/Network ports.
• Turn on the modem, wait for a steady connect light.
• Turn on the router, wait for two minutes.
• Boot the computer.

When the computer is completely booted, let's see this.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output!

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

Can I also see this at failure.
Wifi test exe. Hint from Johnwill

Download and run Xirrus Wi-Fi Inspecto from
www.xirrus.com/library/wifitools.php
on the problem machine. Post a screen shot of the main screen here.



To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button
to upload it here.

Note that this application requires NET Framework to run. If you get an error about a missing function, download and install NET Framework.

Full details are here http://library.techguy.org/wiki/TSG_...g_a_Screenshot

Also,any errror msgs at failure ?
 
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