internet explo...help please

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raymondd

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Sep 25, 2003
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33
Hi

I have a recurrent problem with internet explorer I'm hoping you can help with.

Every so often an internet explorer window pops up saying microsoft internet explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

I have opened the error report but I am not able to send you it as the report does not allow you to copy and paste. I have sent the error signature hoping this might be enough information to determine the cause.

AppName:ie explore.exe AppVer:60 2800.1106 Modname:rpcrt4.dll Modver:4.71.2900.2 Offset:002dbd1

If this information is no use for tracing the problem perhaps someone could let me know how I can get a copy of the error report on to this board.

appreciate any help you can offer!

thanx


raymond

P.S.I have recently cleared my system of adware and spyware, which may be worth knowing.
 

Styxx

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Sep 8, 2001
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Internet Explorer 5.x/6.x comes with a repair tool. To use it, go to the Add/Remove Programs Control Panel; Scroll and click to highlight 'Microsoft Internet Explorer 5/6.x' in the Install/Uninstall window; Then click on the Add/Remove button; Select 'Repair' the current installation of Internet Explorer radio button; Click on OK. Restart your computer when prompted. If your not using WinXP that is.
 
Joined
Oct 4, 2002
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2,773
The first thing we need to know is what o/s you are using ?

find the file "rpcrt4.dll"

In win98 it will be in the C:/ windows/system

right click the file..

What is the version ? and size of the file ?
 

raymondd

Thread Starter
Joined
Sep 25, 2003
Messages
33
thanx for quick reply Steamwiz

I am running windows 98SE.

There are two of those files I found. Details below.

Rpcrt4.dll
File Version 4.71.2900
Size 313kb
Archive File
location c:\windows\System


rpcrt4.dll
File Version 4.71.2900
size 332kb
Archive File
location c:\windows\Sys\dcom95\oldole

appreciated!

raymond
 

raymondd

Thread Starter
Joined
Sep 25, 2003
Messages
33
hi

Should I delete one of these rpcrt.dll files? Could this be what is causing the problem?

raymond
 

raymondd

Thread Starter
Joined
Sep 25, 2003
Messages
33
hi

Should I delete one of these rpcrt.dll files? Could this be what is causing the problem?

raymond
 

raymondd

Thread Starter
Joined
Sep 25, 2003
Messages
33
thanx Steamwiz

just ran the prog, hope it sorts the problem!

raymond
 

raymondd

Thread Starter
Joined
Sep 25, 2003
Messages
33
Steamwiz

there is no change. Internet explorer is still receiving a problem, error signature rpcrt4.dll. Should i delete this file from the registry?

raymond
 
Joined
Oct 4, 2002
Messages
2,773
I wouldn't delete either file - the one in c:\windows\System
is required - if it's corrupt it can be replaced - the program you just ran should have given you the option to do that.

As for the the extra one in the DCOM folder - I have no idea what effect deleting that may have.

What surprises me is that both files are the same version - yet different sizes

I have win98 first edition and my version is different to yours - so I can't use it to compare.

The next step is to find your version on the net - and replace it from there.

Take a look at this link - many people are having the same problem as you.

http://www.newbie.org/help/messages/5219.html
 
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