Internet Explorer 11 hangs whole PC system

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StuckwithIT

Thread Starter
Joined
Sep 1, 2007
Messages
29
Hi TSG
SysInfo details:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: AMD A10-5745M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1
Processor Count: 4
RAM: 5326 Mb
Graphics Card: AMD Radeon HD 8610G + 8500M Dual Graphics, 768 Mb
Hard Drives: C: Total - 704150 MB, Free - 656504 MB;
Motherboard: AMD, VG10AD
Antivirus: Windows Defender, Disabled

I'm hitting a problem I've never seen before.
I enter "www.lastminute.com" into the address field of IE11 and hit Enter. The IE window clears, displays a white background, then the whole PC system hangs: mouse pointer frozen, no keyboard, can't Ctrl/Alt/Del. The only way forward is to force a power-off by holding the power button down.

System restarts okay, as if nothing happened. There's no "Windows was shut down unexpectedly" message or anything.

Relaunching IE brings up the option to restore the last session. if I do that, the system hangs totally again, exactly the same as before.

If I don't restore the last IE session, I can do anything I like on the PC including internet access, using Outlook, even using IE to renew my Office 365 Home subscription. But if I navigate to www.lastminute.com it will hang the system again.

Any idea what might be happening?

thanks for help, as ever

Andy
"StuckwithIT"
 
Joined
Sep 27, 2012
Messages
1,323
You know, it could be a plugin installed I IE11 that is causing the issue; if you go toTools - Manage Addons, look through the list for Toolbars and extensions, the one that usually causes issues is the Flash or Shockwave, but sometime security program addons can to that too.
 
Joined
Apr 10, 2006
Messages
2,586
Andy, look in Event Viewer and see if there is any useful information there that may indicate the reason for the freeze.

To access Event Viewer : Go to Control Panel > Administrative Tools > Event Viewer (which is in the Right-side pane)

T.
 

StuckwithIT

Thread Starter
Joined
Sep 1, 2007
Messages
29
Thanks for those suggestions. .
My son's getting married today (Sunday), so the PC issue will have to take a back seat for a day or so. :)
I will look into IE Plug Ins and check the Event viewer, then report back
 
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