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Internet Explorer 6: Won't connect to website, but still can ping website

Discussion in 'Web & Email' started by chinc, Mar 4, 2004.

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  1. chinc

    chinc Thread Starter

    Joined:
    Oct 27, 2003
    Messages:
    52
    Windows XP..

    Internet Explorer 6 cannot browse the internet - but I can ping the websites. Tried Microsoft's registry removal and IE reinstall.

    Mozilla Firefox also will not connect.

    Note the machine had 4 instances of blaster, according to SARC's removal tool.
     
  2. Styxx

    Styxx Banned

    Joined:
    Sep 8, 2001
    Messages:
    4,888
    call your ISP's technical support lines.
     
  3. chinc

    chinc Thread Starter

    Joined:
    Oct 27, 2003
    Messages:
    52
    My ISP isn't the problem.
     
  4. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Does your e-mail work?
     
  5. chinc

    chinc Thread Starter

    Joined:
    Oct 27, 2003
    Messages:
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    No e-mail on this machine. FTP and Telnet appear to not work as well. However, I can ping out (so not a DNS issue)
     
  6. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Can you get a hijacklog to us? It will fit on a floppy...

    Hijackthis.
    Create a folder on your hard drive and save it there.
    Unzip the file and extract it to the folder you have created.
    Scan your machine, then click on Save Log.

    Post a copy back here and someone will be happy to review it.

    Don't make any changes until instructed to do so.
     
  7. chinc

    chinc Thread Starter

    Joined:
    Oct 27, 2003
    Messages:
    52
    Their website appears to be down (the download link)..

    Edit: Found it at download.com
     
  8. chinc

    chinc Thread Starter

    Joined:
    Oct 27, 2003
    Messages:
    52
    I looked over the log, and found nothing abnormal. But you are welcome to see :)

    ----------------------------------------------------------------------
    Logfile of HijackThis v1.97.7
    Scan saved at 4:25:34 PM, on 3/4/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\HPQ\One-Touch\OneTouch.EXE
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Microsoft Money\System\mnyexpr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
    C:\WINDOWS\system32\HPConfig.exe
    C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
    C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
    C:\Program Files\Norton Personal Firewall\NISUM.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    \192.168.123.103\files\software\Utilities\Hijack This\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by MSN
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - c:\Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
    O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
    O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s
    O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\mnyexpr.exe"
    O9 - Extra button: MoneySide (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O14 - IERESET.INF: START_PAGE_URL=http://www.google.com


    ----------------------------------------------------------------------
     
  9. sleekluxury

    sleekluxury

    Joined:
    Oct 5, 2003
    Messages:
    3,752
    You can fix this with Hijack This:

    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

    Wont help your problem though.
     
  10. chinc

    chinc Thread Starter

    Joined:
    Oct 27, 2003
    Messages:
    52
    Crap. It's happening on a different machine now. (note I'm trying to fix other people's machines - these are not my own). Can ping, can access the network, but cannot browse. Cannot FTP.
     
  11. PC_Wiz

    PC_Wiz

    Joined:
    Nov 19, 2003
    Messages:
    1,245
    Can you ping both ip and DNS?
    What happen if you launch the browser and you enter the ipaddress insted of the dns name.

    ex: enter 216.109.118.78 in the address bar of IE and see if you able to get to yahoo.

    Also:
    - test in safemode with networking
    - Uninstall firewall and antivirus software

    NOTE: If you able to get to yahoo.com by entering 216.109.118.78, then mostlikely you have a corrupted winsock and winsock2 or you not getting the correct Dns address.
     
  12. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Due to lack of response from the original poster I am closing the thread.

    Anyone with a similar problem Please start a new thread!

    If you don't know how to start a new thread click here: http://www.techguy.org/welcome.html and look at #4.
     
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