Internet explorer AND Mozilla not working...

[ashtonbradley]

New HP Mini says it's connected to the internet, but when you pull up IE it goes straight to "Not responding" mode. When I click to open Mozilla, the computer thinks for a second, and then does absolutely nothing. Don't know what to do to get it to work... please help!!!

 

[TerryNet]

Operating system? Did IE or Mozilla (Firefox?) ever work?

 

[ashtonbradley]

Mini was brand new for Christmas, never worked. Maybe just a setting that is blocking it? IE will work in safe mode. Operating System is Windows 7

 

[TerryNet]

Top suspect is a non-Windows firewall or security suite that needs to be configured or uninstalled.