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Internet explorer cannot display secure web sites, including Windows Update.

Discussion in 'Windows XP' started by BlueNazareth, Aug 31, 2004.

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  1. BlueNazareth

    BlueNazareth Thread Starter

    Joined:
    Aug 31, 2004
    Messages:
    4
    I am using WindowsXP Pro with service pack 1.

    The main problem is, I cannot connect to secure web sites like Gmail and hotmail, or download from secure sources like Windows Update or Battle.net [they both send back error messages].

    All other websites are accessible.

    I've called my ISP and we tried everything they knew. It has to be a problem on my side.

    I've done three different virus scans, all with updates that follow the date on which the problems began. I've done several spyware and adware scans, too. Everything's clean.

    I did the HiJackThis scan, and this is what I got:

    Logfile of HijackThis v1.98.2
    Scan saved at 6:58:02 PM, on 8/31/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\WINDOWS\System32\inetsrv\inetinfo.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    C:\WINDOWS\System32\tcpsvcs.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\WINDOWS\System32\snmp.exe
    C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Microsoft Hardware\Mouse\point32.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\WINDOWS\System32\devldr32.exe
    C:\Program Files\AIM\aim.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\WinAce\WinAce.exe
    C:\Program Files\WinAce\WinAce.exe
    C:\Documents and Settings\Administrator\Desktop\Sack 'o Crap\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://forum.teamxbox.com/forumdisplay.php?s=&forumid=10
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = windowsupdate.microsoft.com;v4.windowsupdate.microsoft.com;download.windowsupdate.com
    R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
    O4 - HKLM\..\Run: [POINTER] C:\Program Files\Microsoft Hardware\Mouse\point32.exe
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar3.dll/cmsearch.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar3.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar3.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar3.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar3.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O15 - Trusted Zone: www.gmail.com
    O15 - Trusted Zone: http://download.windowsupdate.com
    O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_1_0_0_41.cab
    O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
    O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20031216/qtinstall.info.apple.com/mickey/us/win/QuickTimeInstaller.exe
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {68BCE50A-DC9B-4519-A118-6FDA19DB450D} (Info Class) - http://www.blizzard.com/support/includes/cabs/si.cab
    O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control) - https://webresponse.one.microsoft.com/oas/ActiveX/FileXfer.cab

    If anyone can help me fix this problem, I will have my significant other mail you a box of yummy brownies. I would greatly appreciate it. :)
     
  2. kronus

    kronus

    Joined:
    Apr 15, 2004
    Messages:
    1,138
    Have you tried adding the secure sites to trusted sites?

    Open the tools dropdown, select internet options, click the security tab, click trusted sites, then click sites and type the url in the box and add sites.

    WinUpdate Http://v5.windowsupdate.microsoft.com/ --the new version if you updated
    -or- Http://v4.windowsupdate.microsoft.com/ --the old version, what you probably have
     
  3. BlueNazareth

    BlueNazareth Thread Starter

    Joined:
    Aug 31, 2004
    Messages:
    4
  4. mimo2005

    mimo2005

    Joined:
    Aug 14, 2004
    Messages:
    454
  5. kronus

    kronus

    Joined:
    Apr 15, 2004
    Messages:
    1,138
    Microsoft provides free tech support for windows update, and there is a trouble shooter on the site, give me some time, I'll look it up for you.
     
  6. kronus

    kronus

    Joined:
    Apr 15, 2004
    Messages:
    1,138
    This is as close as the error code gets.

    When searching for available updates on the Windows Update site, you see the 0x8007043B error

    Problem description

    This error may occur if the WUAUSERV and BITS services are not configured properly in the registry.

    Applicable operating systems


    Windows 2000

    Windows XP

    Windows Server 2003



    Resolutions
    1. Add WUAUSERV and BITS to the SvcHost process
    Click Start.
    Choose Run.
    In the Run box, type REGEDIT.
    Click OK.
    The Registry Editor opens.
    *WARNING*
    Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
    Navigate to the following key:HKEY_Local_Machine\Software\Microsoft\WindowsNT\CurrentVersion\SvcHost.
    Double-click to open the netsvcs key.
    Under Value Data.
    Add BITS and WUAUSERV to the list of services.
    Click OK.
    Exit the registry.
    Restart the system.


    As I said before, Microsoft provides free tech support for windows update. If you can connect to their main page you might get additional help there. I does, however, take some few days.
     
  7. BlueNazareth

    BlueNazareth Thread Starter

    Joined:
    Aug 31, 2004
    Messages:
    4
    The troubleshooter came up dry for me, but I guess I didn't look hard enough. Thanks for the suggestion.

    Mimo, here is the result of the TD3 scan, but as I told you, it still says that I need to update the database even though I followed the directions to perform a manual update. Do I need to register the scanner?

    23:46:17 [Init] Trojan Defence Suite v3.2.0 (UNLICENSED)
    23:46:17 [Init] Started 31-08-04 23:46:17 Pacific Standard Time (UTC: 8), Internet Time @1323.81
    23:46:17 [Init] Loading TDS-3 Systems ...
    23:46:17 [Init] Token successfully adjusted.
    23:46:17 [Init] • TDS Privileges : OK. Adjusted TDS-3 token privileges to maximum
    23:46:17 [Init] • Plugins : OK. Loaded 13
    23:46:17 [Init] • Exec Protection : Not Installed
    23:46:17 [Init] WARNING: Your Radius.TD3 database needs to be updated!
    23:46:17 [Init] Please download the latest from http://tds.diamondcs.com.au/radius.td3
    23:46:17 [Init] Licensed users can use the Update facility from the TDS menu
    23:46:17 [Init] Loading Radius Advanced Scanning Systems ... <R3 Engine, DCS Labs>
    23:46:26 [Init] • Radius Advanced Specialist Extensions on standby for 13 trojan families
    23:46:26 [Init] • Systems Initialised [37205 references - 14995 primaries/10286 traces/11924 variants/other]
    23:46:26 [Init] Radius Systems loaded. <Databases updated 31-08-2004>
    23:46:26 [Init] TDS-3 Ready. <[email protected], 127.0.0.1 - United States>
    23:46:26 [Tip Of The Day] Full System Checks should be made weekly for maximum protection.
    23:46:26 [TDS] Good evening Administrator.
    23:46:34 [Mutex Memory Scan] Started...
    23:46:36 [Mutex Memory Scan] Finished (no trojan mutexes found).
    23:46:36 [Trace Scan] Started...
    23:46:45 [Trace Scan] Finished.
    23:46:45 [TDS-3] This is an EVALUATION demo of TDS-3. Please see the help file for help on registering.
     
  8. mimo2005

    mimo2005

    Joined:
    Aug 14, 2004
    Messages:
    454
    you did not scan your hard drive ! after you receive this message you need to click on system testing , then click full system scan , re do it again .:)
     
  9. BlueNazareth

    BlueNazareth Thread Starter

    Joined:
    Aug 31, 2004
    Messages:
    4
    Ah ha ha. I'm tired. And on crack. Excuse me. I'll actually do it this time.
     
  10. iaavagent

    iaavagent

    Joined:
    Jan 11, 2004
    Messages:
    485
    In additon to above have you run,SFC,Scan disk,or ever tried MS Tweakui. I know you can't down load from MS, but some one else could for you. Just some thoughts.
     
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