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Internet Explorer Error Message

Discussion in 'Web & Email' started by mjcjjds, Apr 25, 2004.

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  1. mjcjjds

    mjcjjds Thread Starter

    Apr 25, 2004
    Dell Dimension 2350, Win XP, OE, IE
    About every 10 minutes I get a box that pops up and says
    Internet Explorer has encountered a problem and needs to close.
    It then asks if I want to send an Error Report. Then it gives you the choice
    of send or don't send. Whichever you choose it closes IE and it is very discouraging, everytime I get to where I want to be on the internet I have to start over. I have broadband connection.
  2. oldie


    Sep 28, 2003
  3. mjcjjds

    mjcjjds Thread Starter

    Apr 25, 2004
    I have McAfee antivirus, and norton firewall. I did have adware installed, but I think we uninstalled it because it was acting funny.
    I went in and svchost is there. I tried deleting it and it says cannot delete svchost: Access is denied. I also ran the patch for blaster.
    Any other help would be greatly appreciated.
  4. cybertech

    cybertech Retired Moderator

    Apr 16, 2002
    Make a folder on your hard drive, like c:\HJT
    Download Hijackthis.
    Unzip the file to the folder on your hard drive.

    Double click on Hihackthis.exe then click on the "Scan" button, then click on "Save Log".

    Copy and paste it back here and someone will be happy to review it.

    Don't make any changes until instructed to do so.
  5. mjcjjds

    mjcjjds Thread Starter

    Apr 25, 2004
    Logfile of HijackThis v1.97.7
    Scan saved at 5:00:45 PM, on 4/26/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Norton Personal Firewall\NISUM.EXE
    C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\Program Files\McAfee.com\Agent\mcagent.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Common Files\Dell\EUSW\Support.exe
    C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Internet Explorer\iexplore.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.i--search.com/ie/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = http://www.i--search.com/ie/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.i--search.com/ie/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.i--search.com/ie/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.i--search.com/ie/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.i--search.com/ie/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default-homepage-network.com/start.cgi?hklm
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.smartbotpro.net/7search/?hklm
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.i--search.com/ie/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gearheadgarage.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.i--search.com/ie/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.i--search.com/ie/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = squid.loganet.net:3128
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = "C:\Program Files\Outlook Express\msimn.exe"
    O2 - BHO: My Search BHO - {014DA6C1-189F-421a-88CD-07CFE51CFF10} - C:\Program Files\MySearch\bar\1.bin\S4BAR.DLL
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5_1_3_0.dll
    O2 - BHO: MyWay Search Assistant BHO - {04079851-5845-4dea-848C-3ECD647AA554} - C:\Program Files\MyWay\SrchAstt\1.bin\MYSRCHAS.DLL
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: (no name) - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet6_22.dll
    O2 - BHO: LBBHO - {EFD84954-6B46-42f4-81F3-94CE9A77052D} - C:\WINDOWS\lbbho.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5_1_3_0.dll
    O3 - Toolbar: My &Search Bar - {014DA6C9-189F-421a-88CD-07CFE51CFF10} - C:\Program Files\MySearch\bar\1.bin\S4BAR.DLL
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
    O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [MCAgentExe] C:\Program Files\McAfee.com\Agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\McUpdate.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
    O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
    O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [CMESys] "C:\Program Files\Common Files\CMEII\CMESys.exe"
    O4 - HKLM\..\Run: [RDLL] RunDll16.exe
    O4 - HKLM\..\Run: [sr1exe] "C:\Documents and Settings\All Users\Application Data\Dell\Alert\252\updtSup3.exe"
    O4 - HKLM\..\Run: [RVP] "C:\Program Files\RVP\bpc.exe"
    O4 - HKLM\..\Run: [42361086.exe] C:\WINDOWS\System32\42361086.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [1432436.exe] C:\WINDOWS\System32\1432436.exe
    O4 - HKLM\..\Run: [52366274.exe] C:\WINDOWS\System32\52366274.exe
    O4 - HKLM\..\Run: [55329531.exe] C:\WINDOWS\System32\55329531.exe
    O4 - HKLM\..\Run: [56502932.exe] C:\WINDOWS\System32\56502932.exe
    O4 - HKLM\..\Run: [4803103.exe] C:\WINDOWS\System32\4803103.exe
    O4 - HKLM\..\Run: [3095644.exe] C:\WINDOWS\System32\3095644.exe
    O4 - HKLM\..\Run: [22452944.exe] C:\WINDOWS\System32\22452944.exe
    O4 - HKLM\..\Run: [48083132.exe] C:\WINDOWS\System32\48083132.exe
    O4 - HKLM\..\Run: [55064028.exe] C:\WINDOWS\System32\55064028.exe
    O4 - HKLM\..\Run: [56415957.exe] C:\WINDOWS\System32\56415957.exe
    O4 - HKLM\..\Run: [24534243.exe] C:\WINDOWS\System32\24534243.exe
    O4 - HKLM\..\Run: [56023806.exe] C:\WINDOWS\System32\56023806.exe
    O4 - HKLM\..\Run: [27064150.exe] C:\WINDOWS\System32\27064150.exe
    O4 - HKLM\..\Run: [38395327.exe] C:\WINDOWS\System32\38395327.exe
    O4 - HKLM\..\Run: [57743471.exe] C:\WINDOWS\System32\57743471.exe
    O4 - HKLM\..\Run: [72201174.exe] C:\WINDOWS\System32\72201174.exe
    O4 - HKLM\..\Run: [69016665.exe] C:\WINDOWS\System32\69016665.exe
    O4 - HKLM\..\Run: [48519533.exe] C:\WINDOWS\System32\48519533.exe
    O4 - HKLM\..\Run: [70537966.exe] C:\WINDOWS\System32\70537966.exe
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [21139162.exe] C:\WINDOWS\System32\21139162.exe
    O4 - HKLM\..\Run: [84913271.exe] C:\WINDOWS\System32\84913271.exe
    O4 - HKLM\..\Run: [25089663.exe] C:\WINDOWS\System32\25089663.exe
    O4 - HKLM\..\Run: [78927248.exe] C:\WINDOWS\System32\78927248.exe
    O4 - HKLM\..\Run: [5170840.exe] C:\WINDOWS\System32\5170840.exe
    O4 - HKLM\..\Run: [3411501.exe] C:\WINDOWS\System32\3411501.exe
    O4 - HKLM\..\Run: [80320376.exe] C:\WINDOWS\System32\80320376.exe
    O4 - HKLM\..\Run: [59460085.exe] C:\WINDOWS\System32\59460085.exe
    O4 - HKLM\..\Run: [43816775.exe] C:\WINDOWS\System32\43816775.exe
    O4 - HKLM\..\Run: [3097170.exe] C:\WINDOWS\System32\3097170.exe
    O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup
    O4 - HKLM\..\Run: [99714297.exe] C:\WINDOWS\System32\99714297.exe
    O4 - HKLM\..\Run: [26075381.exe] C:\WINDOWS\System32\26075381.exe
    O4 - HKLM\..\Run: [77900332.exe] C:\WINDOWS\System32\77900332.exe
    O4 - HKLM\..\Run: [80610293.exe] C:\WINDOWS\System32\80610293.exe
    O4 - HKLM\..\Run: [SysService32] C:\WINDOWS\systask32l.exe
    O4 - HKLM\..\Run: [33251589.exe] C:\WINDOWS\System32\33251589.exe
    O4 - HKLM\..\Run: [11018007.exe] C:\WINDOWS\System32\11018007.exe
    O4 - HKLM\..\Run: [30814760.exe] C:\WINDOWS\System32\30814760.exe
    O4 - HKLM\..\Run: [31489199.exe] C:\WINDOWS\System32\31489199.exe
    O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
    O4 - HKLM\..\Run: [81011599.exe] C:\WINDOWS\System32\81011599.exe
    O4 - HKLM\..\Run: [SystemSearch] REGEDIT.EXE -s C:/WINDOWS/sys.reg
    O4 - HKLM\..\Run: [86867922.exe] C:\WINDOWS\System32\86867922.exe
    O4 - HKLM\..\Run: [99004763.exe] C:\WINDOWS\System32\99004763.exe
    O4 - HKLM\..\Run: [56861513.exe] C:\WINDOWS\System32\56861513.exe
    O4 - HKLM\..\Run: [77526491.exe] C:\WINDOWS\System32\77526491.exe
    O4 - HKLM\..\Run: [26073855.exe] C:\WINDOWS\System32\26073855.exe
    O4 - HKLM\..\Run: [23353213.exe] C:\WINDOWS\System32\23353213.exe
    O4 - HKLM\..\Run: [63341921.exe] C:\WINDOWS\System32\63341921.exe
    O4 - HKLM\..\Run: [windows auto update] msblast.exe
    O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
    O4 - HKLM\..\Run: [KAZAA] C:\Program Files\Kazaa\Kazaa.exe /SYSTRAY
    O4 - HKLM\..\Run: [AltnetPointsManager] c:\program files\altnet\points manager\points manager.exe -s
    O4 - HKLM\..\Run: [89544314.exe] C:\WINDOWS\System32\89544314.exe
    O4 - HKLM\..\Run: [22967165.exe] C:\WINDOWS\System32\22967165.exe
    O4 - HKLM\..\RunServices: [RDLL] RunDll16.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - HKCU\..\Run: [eZmmod] C:\PROGRA~1\ezula\mmod.exe
    O4 - HKCU\..\Run: [SpyKiller] C:\Program Files\SpyKiller\spykiller.exe /startup
    O4 - HKCU\..\Run: [NoAdware] "C:\Program Files\NoAdware\NoAdware.exe" /s
    O4 - HKCU\..\RunOnce: [SysService32] C:\WINDOWS\System32\ln32k.exe
    O4 - Global Startup: Event Planner Reminders Tray Icon.lnk = C:\Sierra\Planner\PLNRnote.exe
    O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: MoneySide (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O10 - Hijacked Internet access by New.Net
    O10 - Hijacked Internet access by New.Net
    O10 - Hijacked Internet access by New.Net
    O10 - Hijacked Internet access by New.Net
    O10 - Hijacked Internet access by New.Net
    O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.gearheadgarage.com/
    O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {11111111-1111-1111-1111-111111111133} - file://c:\windows\temp\g1.exe
    O16 - DPF: {2ABE804B-4D3A-41BF-A172-304627874B45} - http://akamai.downloadv3.com/binaries/DialHTML/EGDHTML_US_XP.cab
    O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weatherbug.com/minibug/tricklers/AWS/MiniBugTransporter.cab?
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...ple.com/drakken/us/win/QuickTimeInstaller.exe
    O16 - DPF: {486E48B5-ABF2-42BB-A327-2679DF3FB822} - http://akamai.downloadv3.com/binaries/IA/ia_XP.cab
    O16 - DPF: {9387B9E0-3DA2-436E-88E5-FA09AE3A48C0} (pup.setup) - http://www.lazychestnuts.net/0014/ph/pup.CAB
    O16 - DPF: {94742E3F-D9A1-4780-9A87-2FFA43655DA2} - http://akamai.downloadv3.com/binaries/DialHTML/EGDHTML_US_pack_XP.cab
    O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
    O16 - DPF: {B843DA96-2B2D-447E-90AB-B92929AA11AF} - http://usa-download.nocreditcard.com/download/Object/DialerHTML/EGHTMLDialerXP.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{D3C7FD11-C317-47F7-A895-26409CE2C02F}: NameServer =,
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