1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Internet Explorer Error Messages

Discussion in 'Web & Email' started by AtreideS, Feb 15, 2003.

Thread Status:
Not open for further replies.
Advertisement
  1. AtreideS

    AtreideS Thread Starter

    Joined:
    Aug 20, 2001
    Messages:
    651
    Hi,
    Lately I've just started getting error message occasionally in IE (6.0.2800.1106...) with all the updates including SP1. I am running Windows XP Home Edition. I'm finding that the errors seem to only occur when I'm using Hotmail. Which I normally open using MSN Messenger (5.0.0543) and Messenger Plus 2.0. Unfortunately I'm my silliness I havent got a copt of the error messages so I can't explain what it actually says. But its pretty much the usual WinXP error stuff. Where it says "blah has caused a fault and IE must be closed. This has only happened 3 or 4 times, but its getting annoying when I've written a huge email and I lose the whole thing because the page has to be closed (there is no way to copy the text once the error message is open).
    I remembered back to the olden days when I used Win98 and IE, I used to get errors everynow and then. I can remember the option for a Repair Install of IE. I've had a quick look and I can't seem to find that option anymore. I had a look in IE Help and under 'repair installation' and it describes uninstalling IE and then reinstalling it. Is this what I should do? Or could there be an easier solution to my problem? I'm guessing its probably to hard to tell without a copy of the error message. Next time it occurs I will post it here.
    Thanks for your help.
     
  2. AtreideS

    AtreideS Thread Starter

    Joined:
    Aug 20, 2001
    Messages:
    651
    I just remembered about that handy Event Viewer in WinXP. So I had a look at that and this is what it recorded about the error:
    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 16/02/2003
    Time: 1:57:51 PM
    User: N/A
    Computer: THE-RIG
    Description:
    Faulting application iexplore.exe, version 6.0.2800.1106, faulting module mshtml.dll, version 6.0.2800.1141, fault address 0x0013d8b8.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 69 65 78 ure iex
    0018: 70 6c 6f 72 65 2e 65 78 plore.ex
    0020: 65 20 36 2e 30 2e 32 38 e 6.0.28
    0028: 30 30 2e 31 31 30 36 20 00.1106
    0030: 69 6e 20 6d 73 68 74 6d in mshtm
    0038: 6c 2e 64 6c 6c 20 36 2e l.dll 6.
    0040: 30 2e 32 38 30 30 2e 31 0.2800.1
    0048: 31 34 31 20 61 74 20 6f 141 at o
    0050: 66 66 73 65 74 20 30 30 ffset 00
    0058: 31 33 64 38 62 38 0d 0a 13d8b8..


    Hope that can help. I went to the Microsoft Help page which is supposed to explain about the error. All it said was that no action was required on my account. Which left me wondering if that means they have no fix?
    Thanks again.
     
  3. buck52

    buck52 Banned

    Joined:
    Mar 9, 2001
    Messages:
    8,373
  4. AtreideS

    AtreideS Thread Starter

    Joined:
    Aug 20, 2001
    Messages:
    651
    Thanks Buck52, I'll try that and thanks for the link. :)
     
  5. Linkmaster

    Linkmaster

    Joined:
    Aug 11, 2001
    Messages:
    2,872
    Hi AtreideS,
    You can also try this link !!
    [​IMG]
     
  6. AtreideS

    AtreideS Thread Starter

    Joined:
    Aug 20, 2001
    Messages:
    651
    Ok, that link also looks helpful. Thanks. I'll check it out.
     
  7. AtreideS

    AtreideS Thread Starter

    Joined:
    Aug 20, 2001
    Messages:
    651
    Well I had a look at those links. I couldn't find one for my exact problem, as most of those errors are with older Windows versions or older IE versions. But I did notice Gator was mentioned quite a bit.
    Then of course I remembered the DivX player I installed last week, which happened to have that little gator trickler installed with it. I thought I deleted all the Gator files, but SpyBot just told me I had missed 2 Gator Files. I'm not sure if the problem is fixed now, but I will see. I'm pretty confident it was gator. Thanks for your help.
     
  8. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Microsoft claims that mshtml error is resolved in SP1, that's why it is not offering further, but obviously it isn't. I have had it occasionally (w/o SP1), but for some reason not too recently. It is usually a video driver issue of some kind and you might want to check to see if you have the latest. Some vendors have updates specific to XP SP1.

    Spybot may well have resolved it for you as conflicts can certainly be a source.

    If it continues, you can post a StartupList log following the instructions here:

    http://www.tomcoyote.org/hjt/
     
  9. AtreideS

    AtreideS Thread Starter

    Joined:
    Aug 20, 2001
    Messages:
    651
    Firstly, the error just occured again. grrrr. yet again in the middle of a long email. Just as I was about to Copy the text to the clipboard to make sure I had a backup.
    Rollin' Rog, thanks for the information. I'm a gamer and I don't have the latest Dets for my video card! Ahhh. I've been waiting for the latest version to come out of beta, and I have seemed to have forgotten how long it has been. Incidentally, I'm now downloading the latest drivers. So hopefully that will fix the problem. Thanks for your help.
     
  10. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Good luck and let us know how it goes.

    I should mention that I have seen a few instances when the error seemed to go with overheating problems, but when that is the case there will usually be other symptoms as well.
     
  11. AtreideS

    AtreideS Thread Starter

    Joined:
    Aug 20, 2001
    Messages:
    651
    So far since I've installed the new drivers its been fine. If it does occur again (much to my annoyance) I will post here again. But hopefully its all fixed.
    I'd doubt its a overheating problem, as I have a warning thingy that would tell me if the temperature gets to hot. And I haven't had any other heat issues at all.
     
  12. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Good to hear, I'll give this a tentative 'resolved' then. I doubt there is a truly once and and for all fix for the problem, but it should definitely not be occuring every day. I had forgotten I was getting them about every two weeks for a while, entirely unpredictably, but for some reason it's been much longer now.
     
  13. AtreideS

    AtreideS Thread Starter

    Joined:
    Aug 20, 2001
    Messages:
    651
    Ahh Rollin' Egg, I'm sorry but you will have to remove that [Resolved] title. The errors just occured again. It only occurs when I'm writing an email in Hotmail. And I'm not 100% sure, but I'm pretty sure its only when I open Hotmail through Windows Messenger. I will try just logging into Hotmail and writing an email and seeing if it still occurs.
    About 10 minutes ago it occured twice. So I had to write my email 3 times. Again it happened right as I was about to copy my email to make sure it didn't get lost. *sigh*
    Thanks for the ongoing help. :)
     
  14. AtreideS

    AtreideS Thread Starter

    Joined:
    Aug 20, 2001
    Messages:
    651
    Might as well post the StartUp list:
    "BlockAds THE-RIG\James HKU\S-1-5-21-1757981266-839522115-854245398-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\SYSTEM HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\LOCAL SERVICE HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\NETWORK SERVICE HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    CTFMON.EXE c:\windows\system32\ctfmon.exe .DEFAULT HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    MessengerPlus2 "c:\program files\messenger plus! 2\msgplus.exe" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    NvCplDaemon rundll32.exe c:\windows\system32\nvcpl.dll,nvstartup All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    POINTER point32.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    TransTask THE-RIG\James HKU\S-1-5-21-1757981266-839522115-854245398-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    TransparentIcons THE-RIG\James HKU\S-1-5-21-1757981266-839522115-854245398-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Tweak-XP THE-RIG\James HKU\S-1-5-21-1757981266-839522115-854245398-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    VetTray c:\progra~1\vet\vettray.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    ZoneAlarm c:\progra~1\zonela~1\zoneal~1\zoneal~1.exe All Users Common Startup
    desktop desktop.ini NT AUTHORITY\SYSTEM Startup
    desktop desktop.ini THE-RIG\James Startup
    desktop desktop.ini .DEFAULT Startup
    desktop desktop.ini All Users Common Startup
    msnmsgr "c:\program files\msn messenger\msnmsgr.exe" /background THE-RIG\James HKU\S-1-5-21-1757981266-839522115-854245398-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    nwiz nwiz.exe /install All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    "
    I'm pretty sure I've been through them before to check If I have any unneeded things there. But If you see anything unusual let me know. :) Thanks.
     
  15. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Always happens when I'm more hopeful than sure.

    Would you post the ScanLog and Startuplist following the directions here: http://www.tomcoyote.org/hjt/

    What you have posted is a bit limited, but right away I'm suspicious of those ad blockers (you have two?!) and what appears to be an old, perhaps orphan entry for InoculateIT -- vettray.exe
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/119043

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice