Internet Explorer Failure

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Marrion

Thread Starter
Joined
Nov 11, 2004
Messages
7
Hi Guys. My son is running Win98 and suddenly IE won't open (or any website). He is able to send and receive mail without any problem. Have tried disabling Zone Alarm and all obvious checks. When opening Internet Options from the Tools menu (General Tab), instead of an address displaying, the following is showing - OWS/System/shdollc.dll/dnserror.htm
Is anyone able to help please?
 

911

Joined
Mar 25, 2003
Messages
546
It looks like someone clobbered your son's homepage setting, if you mean that "OWS/System/shdollc.dll/dnserror.htm" is in the window showing his homepage.
Clear the window and put in the address of the homepage that he wants. Or try this as a new homepage. http://www.techguy.org/ That will bring him to this forum, if it is the only problem. ---911
 

Marrion

Thread Starter
Joined
Nov 11, 2004
Messages
7
Tried the new homepage address but still the IE browser (or any other websites) won't open. The internet options address now shows as www.techguy.org (have also tried several others). However at the top of the IE browser the following shows up there above the taskbar - OWS/System/shdollc.dll/dnserror.htm
Incidently I have run Adaware, Spybots etc. Would appreciate any further assistance (keeping in mind that I am a novice user ) Many thanks
 

Stoner

Banned
Joined
Oct 26, 2002
Messages
44,931
Hi Marrion :)

Found this conversation similiar to your situation:
Link

looks like you need to run HijackThis( post your results for an expert here to view and comment on), clean out the problems, and possibly do a 'rebuild' or reinstal of IE6.
 

Marrion

Thread Starter
Joined
Nov 11, 2004
Messages
7
Hi everyone, thanks for all your help, it was much appreciated. After going through all the processes suggested I checked out and altered the TCP/IP settings that the server had originally given us - for some reason they seemed to be no longer applicable :rolleyes: and voila! the browser returned. :)
However, the time here was not wasted because I have now discovered a couple of new programmes that are useful :) so thanks once again :)
 
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