Internet Explorer has encountered a problem

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

sam2u

Thread Starter
Joined
Sep 9, 2003
Messages
10
Internet Explorer has encountered a problem. Part of what it says is APPName: iexplore.com

Please understand I know close to nothing about any of this, so your patience in helping this newbie would greatly be appreciated. Tech terms are to me confusing, but I am learning slowly.

I get this many times a day online, and right now it is happening over and over and over. I used "hijack" and am hoping someone can tell me what to do from here. Thanks in advance. I have NO CLUE. I am running XP home, with IE6 sp1 . Part of the

Logfile of HijackThis v1.96.4
Scan saved at 1:41:03 PM, on 9/9/2003
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\System32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\AVENGINE.EXE
C:\WINDOWS\wanmpsvc.exe
C:\HP\KBD\KBD.EXE
C:\PROGRA~1\ScanSoft\TEXTBR~1.0\Bin\INSTAN~1.EXE
C:\windows\system\hpsysdrv.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE
C:\Program Files\ClockSync\Sync.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\Program Files\CallWave\IAM.exe
C:\Program Files\ScanSoft\Pagis\Monitor.exe
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\pavProxy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\49I3452Z\hijackthis[1]\HijackThis.exe
C:\WINDOWS\system32\cidaemon.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.ieplugin.com/search.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.ieplugin.com/search.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus7.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus7.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.ieplugin.com/search.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.ieplugin.com/search.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://search.ieplugin.com/search.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.ieplugin.com/search.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.ieplugin.com/q.cgi?q=%s
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_0/home.html"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\lz6dhsqa.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\lz6dhsqa.slt\prefs.js)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5_1_5_0.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5_1_5_0.dll
O3 - Toolbar: (no name) - {69135BDE-5FDC-4B61-98AA-82AD2091BCCC} - (no file)
O4 - HKLM\..\Run: [Ink Monitor] C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SAClient] "C:\Program Files\Comcast\BBClient\Programs\RegCon.exe" /admincheck
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\ScanSoft\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\ScanSoft\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Software\Panda Antivirus Platinum\Inicio.exe"
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files\Corel\WordPerfect Office 2002\Programs\QFSCHD100.EXE"
O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\ScanSoft\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [ClockSync] C:\Program Files\ClockSync\Sync.exe /q
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.exe
O4 - Global Startup: Pagis Schedule Monitor.lnk = C:\Program Files\ScanSoft\Pagis\Monitor.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: Send Image to Photo Library - file://C:\Program Files\MGI\MGI PhotoSuite III SE\Temp\MGI00000.html
O9 - Extra button: Yahoo! Login (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Login (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra 'Tools' menuitem: IMI (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O12 - Plugin for .tif: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin5.dll
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} - http://www.comcastsupport.com/sdcco...oad/tgctlcm.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/...ector/swdir.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://otx.ifilm.com/OTXMedia/OTXMedia.dll
O16 - DPF: {556DDE35-E955-11D0-A707-000000521958} - http://wwb.ieplugin.com/adcampaigns/webplugin.cab
O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as/asinst.cab
O16 - DPF: {9AF6E7AE-D248-11D2-BFAA-00805F2392C0} (Smi Class) - http://atwnt333.external.hp.com/bus...er/SysQuery.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://download.yahoo.com/dl/installs/ymail/ymmapi.dll
O16 - DPF: {A4639D2F-774E-11D3-A490-00C04F6843FB} - http://download.microsoft.com/downl...N-US/msorun.cab
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.6.17/ttinst.cab
O16 - DPF: {C6B086D2-146B-47A4-A218-B82DCAF2D872} (cpbrxpie Control) - http://a19.g.akamai.net/7/19/7125/4...20/cpbrxpie.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/...ash/swflash.cab
O16 - DPF: {D68DAEED-C2A6-4C6F-9365-4676B173D8EF} (OcarptMain Class) - https://oca.microsoft.com/en/secure/ocarpt.CAB
O16 - DPF: {E6D5237D-A6C7-4C83-A67F-F9F15586FA62} - http://www.spyblast.com/download/SBFull.cab
O16 - DPF: {E9AE575A-FA4A-11D3-90F7-00C0CA1618FF} (BuzMeSetup Class) - http://www.buzme.com/ActiveX/BMAXSetup.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
 
Joined
Jul 24, 2003
Messages
420
Hi sam2u ,

You can remove ClockSync in Add/Remove in the control panel.

Close all browser windows , Scan Hijack This , put a check in the following entries and click fix ,

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.ieplugin.com/search.htm

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.ieplugin.com/search.htm

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus7.hpwis.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus7.hpwis.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.ieplugin.com/search.htm

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.ieplugin.com/search.htm

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://search.ieplugin.com/search.htm

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.ieplugin.com/search.htm

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.ieplugin.com/q.cgi?q=%s


O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O3 - Toolbar: (no name) - {69135BDE-5FDC-4B61-98AA-82AD2091BCCC} - (no file)

O4 - HKCU\..\Run: [ClockSync] C:\Program Files\ClockSync\Sync.exe /q

O16 - DPF: {556DDE35-E955-11D0-A707-000000521958} - http://wwb.ieplugin.com/adcampaigns/webplugin.cab

O16 - DPF: {E6D5237D-A6C7-4C83-A67F-F9F15586FA62} - http://www.spyblast.com/download/SBFull.cab

Shutdown & Reboot your computer

Delete the following

C:\Program Files\ClockSync > Folder


Download and install Spybot search & destroy www.security.kolla.de Open Spybot search & destroy , Click Online , Search for updates , Download all available updates , log offline , Close all browser windows , check your taskbar for minimized windows as well , Run Spybot search & destroy , put a check in every entry Spybot search & destroy returns , Click fix problems.

Shutdown & Reboot your computer

To prevent the installation and running of Spyware active X controls download and install SpywareBlaster www.wilderssecurity.net/index.html Open SpywareBlaster , Click select all , Click Protect Against Checked Items! , Click settings , put a check in only show New/Unprotected items on the protection list after an update , Click save settings , Click check for updates , download all available updated definitions , Click select all , Click protect against checked items.


Good luck
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top