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Internet Explorer has encountered a problem

Discussion in 'Windows XP' started by sam2u, Sep 9, 2003.

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  1. sam2u

    sam2u Thread Starter

    Joined:
    Sep 9, 2003
    Messages:
    10
    Internet Explorer has encountered a problem. Part of what it says is APPName: iexplore.com

    Please understand I know close to nothing about any of this, so your patience in helping this newbie would greatly be appreciated. Tech terms are to me confusing, but I am learning slowly.

    I get this many times a day online, and right now it is happening over and over and over. I used "hijack" and am hoping someone can tell me what to do from here. Thanks in advance. I have NO CLUE. I am running XP home, with IE6 sp1 . Part of the

    Logfile of HijackThis v1.96.4
    Scan saved at 1:41:03 PM, on 9/9/2003
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\System32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\cisvc.exe
    C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    C:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe
    C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe
    C:\WINDOWS\System32\tcpsvcs.exe
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\Program Files\Panda Software\Panda Antivirus Platinum\AVENGINE.EXE
    C:\WINDOWS\wanmpsvc.exe
    C:\HP\KBD\KBD.EXE
    C:\PROGRA~1\ScanSoft\TEXTBR~1.0\Bin\INSTAN~1.EXE
    C:\windows\system\hpsysdrv.exe
    C:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE
    C:\Program Files\ClockSync\Sync.exe
    C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
    C:\Program Files\CallWave\IAM.exe
    C:\Program Files\ScanSoft\Pagis\Monitor.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
    C:\Program Files\Panda Software\Panda Antivirus Platinum\pavProxy.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\49I3452Z\hijackthis[1]\HijackThis.exe
    C:\WINDOWS\system32\cidaemon.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.ieplugin.com/search.htm
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.ieplugin.com/search.htm
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus7.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus7.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.ieplugin.com/search.htm
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.ieplugin.com/search.htm
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://search.ieplugin.com/search.htm
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.ieplugin.com/search.htm
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.ieplugin.com/q.cgi?q=%s
    N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_0/home.html"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\lz6dhsqa.slt\prefs.js)
    N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\lz6dhsqa.slt\prefs.js)
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5_1_5_0.dll
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5_1_5_0.dll
    O3 - Toolbar: (no name) - {69135BDE-5FDC-4B61-98AA-82AD2091BCCC} - (no file)
    O4 - HKLM\..\Run: [Ink Monitor] C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
    O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [SAClient] "C:\Program Files\Comcast\BBClient\Programs\RegCon.exe" /admincheck
    O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\ScanSoft\TEXTBR~1.0\Bin\REGIST~1.EXE
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\ScanSoft\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Software\Panda Antivirus Platinum\Inicio.exe"
    O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE" /s
    O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files\Corel\WordPerfect Office 2002\Programs\QFSCHD100.EXE"
    O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\ScanSoft\TEXTBR~1.0\Bin\REGIST~1.EXE
    O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
    O4 - HKCU\..\Run: [ClockSync] C:\Program Files\ClockSync\Sync.exe /q
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
    O4 - Global Startup: Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.exe
    O4 - Global Startup: Pagis Schedule Monitor.lnk = C:\Program Files\ScanSoft\Pagis\Monitor.exe
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
    O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
    O8 - Extra context menu item: Send Image to Photo Library - file://C:\Program Files\MGI\MGI PhotoSuite III SE\Temp\MGI00000.html
    O9 - Extra button: Yahoo! Login (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Login (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: IMI (HKLM)
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: MoneySide (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O12 - Plugin for .tif: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin5.dll
    O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} - http://www.comcastsupport.com/sdcco...oad/tgctlcm.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/...ector/swdir.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
    O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://otx.ifilm.com/OTXMedia/OTXMedia.dll
    O16 - DPF: {556DDE35-E955-11D0-A707-000000521958} - http://wwb.ieplugin.com/adcampaigns/webplugin.cab
    O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as/asinst.cab
    O16 - DPF: {9AF6E7AE-D248-11D2-BFAA-00805F2392C0} (Smi Class) - http://atwnt333.external.hp.com/bus...er/SysQuery.cab
    O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://download.yahoo.com/dl/installs/ymail/ymmapi.dll
    O16 - DPF: {A4639D2F-774E-11D3-A490-00C04F6843FB} - http://download.microsoft.com/downl...N-US/msorun.cab
    O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.6.17/ttinst.cab
    O16 - DPF: {C6B086D2-146B-47A4-A218-B82DCAF2D872} (cpbrxpie Control) - http://a19.g.akamai.net/7/19/7125/4...20/cpbrxpie.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/...ash/swflash.cab
    O16 - DPF: {D68DAEED-C2A6-4C6F-9365-4676B173D8EF} (OcarptMain Class) - https://oca.microsoft.com/en/secure/ocarpt.CAB
    O16 - DPF: {E6D5237D-A6C7-4C83-A67F-F9F15586FA62} - http://www.spyblast.com/download/SBFull.cab
    O16 - DPF: {E9AE575A-FA4A-11D3-90F7-00C0CA1618FF} (BuzMeSetup Class) - http://www.buzme.com/ActiveX/BMAXSetup.cab
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
     
  2. BlueSpruce

    BlueSpruce

    Joined:
    Jul 24, 2003
    Messages:
    420
    Hi sam2u ,

    You can remove ClockSync in Add/Remove in the control panel.

    Close all browser windows , Scan Hijack This , put a check in the following entries and click fix ,

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.ieplugin.com/search.htm

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.ieplugin.com/search.htm

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus7.hpwis.com/

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus7.hpwis.com/

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.ieplugin.com/search.htm

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.ieplugin.com/search.htm

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://search.ieplugin.com/search.htm

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.ieplugin.com/search.htm

    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.ieplugin.com/q.cgi?q=%s


    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

    O3 - Toolbar: (no name) - {69135BDE-5FDC-4B61-98AA-82AD2091BCCC} - (no file)

    O4 - HKCU\..\Run: [ClockSync] C:\Program Files\ClockSync\Sync.exe /q

    O16 - DPF: {556DDE35-E955-11D0-A707-000000521958} - http://wwb.ieplugin.com/adcampaigns/webplugin.cab

    O16 - DPF: {E6D5237D-A6C7-4C83-A67F-F9F15586FA62} - http://www.spyblast.com/download/SBFull.cab

    Shutdown & Reboot your computer

    Delete the following

    C:\Program Files\ClockSync > Folder


    Download and install Spybot search & destroy www.security.kolla.de Open Spybot search & destroy , Click Online , Search for updates , Download all available updates , log offline , Close all browser windows , check your taskbar for minimized windows as well , Run Spybot search & destroy , put a check in every entry Spybot search & destroy returns , Click fix problems.

    Shutdown & Reboot your computer

    To prevent the installation and running of Spyware active X controls download and install SpywareBlaster www.wilderssecurity.net/index.html Open SpywareBlaster , Click select all , Click Protect Against Checked Items! , Click settings , put a check in only show New/Unprotected items on the protection list after an update , Click save settings , Click check for updates , download all available updated definitions , Click select all , Click protect against checked items.


    Good luck
     
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